- Consultant (Jobs in Madison, WI)   Requirement id 147793 Job title Consultant Job location in Madison, WI Skills required Desktop Support, Communication Skills Both Verbal And Written, -, Open Date 04-Jun-2024 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Desktop Support, Communication Skills Both Verbal And Written, -, * Maximum Submissions per Supplier: 2 Note: * 100% onsite. Candidate MUST be a WI resident or willing to relocate to WI at the candidates expense prior to starting the role. • Candidates local to Madison are strongly preferred. This position will be working full time (5 days per week) in office in Madison. • The selected hire is required to be in office full time per the team schedule * Interview Process: Teams * Duration of the Contract: 06/30/2025, likely to be extended. Description: DO NOT resubmit the same candidates. Prior candidates were lacking 6 years of Help Desk experience, as well as ITSM and ITIL experience and could not speak on it during the interviews. Its also critical that ALL submitted candidates are within commuting distance to the DFI offices in Madison as they are REQUIRED to be onsite 5 days per week. All candidates MUST have at least 6 years professional Help Desk experience, ITSM and ITIL experience, and be willing to work 100% onsite in Madison. Candidate MUST be a WI resident. Candidates local to Madison are strongly preferred. The State of Wisconsin is looking for a Help Desk III. Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at Wisconsin Department of Financial Institutions (DFI). This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals. Essential duties include performing first and second level hardware and software support, configuring and administering the ITSM tool, leading ITSM improvement initiatives, coaching and training junior technical support staff and IT personnel, maintaining a high degree of professionalism including during interactions with executive leadership, creating and implementing IT policies, procedures, standards, and guidelines. The Help Desk IV is expected to be familiar with a wide variety of IT concepts, practices, and technologies. This position may lead and direct the work of others. This position is responsible for providing in-person support to DFI staff at the Hill Farms State Office building in Madison, WI. Top Required skills &6 or more years of experience: • Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365). • Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives, especially over the phone. • Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices. • Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail. Top Nice to Have skills: • ITIL 4 Foundation certification or similar • CompTIA A+ certification of similar • PMP certification or similar   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 147793 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Desktop Support job openings in Madison, WI Jobs List Desktop Support IV - 143598 - Rebid Create date: 11-Jun-2025 Start Date :7/1/2025 End Date :06/30/2026 Submission Deadline :6/13/25 4:00 PM CST Client Info : DOC Note: * This is an in-person job with no remote work. Candidate must have ability to work a flexible schedule and days lasting longer than 8 hours * Interview .... (This job is for - Troubleshoot Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk III - 142875 - Rebid Create date: 20-May-2025 Start Date :7/1/2025 End Date :12/31/2017 Submission Deadline :05/22/2017 Client Info : DCF Note: INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interviews will be set up shortly a.... (This job is for - Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV -134816 Create date: 09-Sep-2024 Bid Limit Per Vendor : 2 Start date : 10/21/2024 End Date : 06/30/2025 Submission deadline : 9/13/2024 at 4:00PM CST. Client Info : DCF Note : NOTICE - Candidates that are submitted to this posting and do not meet the required qualifications, restrictions, or requirements wil.... (This job is for - Jobs in WI Madison Developer - (in Madison, WI)) Desktop Support IV - 130775 Create date: 21-May-2024 No of Portal Submissions: 1 Start date : 08/28/2023 End date : 06/30/2024 Submission deadline : 8/17/23 at 4:00PM CST. Client info: DOC Note: * Interview Process: In-person interview required. * Duration: 6-30-25 with extensions possible. * On-site or Remote?.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support III - 130731 Create date: 21-May-2024 * No of Portal Submissions:1 Start date :7/1/2024 End date : 06/30/2025 Submission deadline : 5/22/24 at 4pm CST Note: * INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interviews will be set u.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI))    Desktop Support job openings in other states Jobs List Desktop Support Technician - 64654 Create date: 16-Jul-2025 Start Date :10/1/2025 End Date :04/30/2026 Submission Deadline :07/25/2025 Client Info : CT DOC Note: * Position Location: On Site Description: The Board of Pardons and Paroles in Waterbury has an exciting opportunity for a Media Production Technician .... (This job is for - Jobs in CT Wethersfield Consultant - (in Wethersfield, CT)) ID-SBOE - End User Technical Support (761453) Create date: 08-Apr-2025 Onsite Start date : 04/21/2025 End Date : 07/18/2025 Submission deadline : 04/14/2025 Client Info : Idaho Office of State Board of Education Note: * Agency Interview Type: In Person * This position provides technical assistance to computer, system and phone users on a vari.... (This job is for - job Jobs in ID Boise Consultant - (in Boise, ID)) Desktop Support Technician -63115 Create date: 14-Aug-2024 No of Submissions : 4 start date : 08/19/2024 End date :02/14/2025 submission deadline : 08/19/2024 client info : ATL - AIM General Note: * Position Location : On Site Description : Job Title: IT De.... (This job is for - job Jobs in GA Atlanta Consultant - (in Atlanta, GA)) Desktop Support Tech Sr -62628 Create date: 25-Apr-2024 No of Submissions : 2 start date : 05/06/2024 End date :11/01/2024 submission deadline : 04/29/2024 client info : ATL - AIM Aviation Services Note: * Position Location: On Site Description : Departmen.... (This job is for - job Jobs in GA Atlanta Consultant - (in Atlanta, GA)) Desktop Support Tech Sr -62627 Create date: 25-Apr-2024 No of Submissions : 2 start date : 05/06/2024 End date :12/31/2024 submission deadline :04/29/2024 client info : ATL - AIM Aviation Services Note: * Position Location: On Site Description : Departmen.... (This job is for - Troubleshoot Jobs in GA Atlanta Consultant - (in Atlanta, GA))    Desktop Support job openings in WI Jobs List Desktop Support I - 145366 Create date: 06-Aug-2025 Start Date :9/2/2025 End Date :12/31/2025 Submission Deadline :8/13/2025 at 4:00 pm CST. Client Info : Milwaukee County Note: * Interview Process: Microsoft Teams * Duration: Until 12/31/25 with the possibility to be renewed yearly. * Onsite or remote? Candi.... (This job is for - job Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Desktop Support I - 142273 Create date: 30-Apr-2025 Start Date :06/02/2025 End Date :12/31/2025 Submission Deadline : 5/7/2025 at 4:00 pm CST. Client Info : Milwaukee County Note: * Interview Process: Microsoft Teams * Duration: Until 12/31/25 with the possibility to be renewed yearly. * Onsite or remote? C.... (This job is for - job Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Desktop Support IV -139041 Create date: 21-Jan-2025 No of Submissions : 2 Start date : 03/10/2025 End Date : 06/30/2025 Submission deadline : 1/30/2025 at 4:00PM CST. Client Info : DCF Note: * NOTICE - Candidates that are submitted to this posting and do not meet the required qualifications, restrictions, or requirements will NOT.... (This job is for - job Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Desktop Support I -130742 Create date: 20-May-2024 Bid Limit Per Vendor : 2 Start date : 06/17/2024 End Date : At least 1992 Hours from projected start date Submission deadline : 5/28/2024 at 4:00pm CST. Client Info : Milwaukee County Note : * Interview Process: Microsoft Teams * Duration: Until 12/31/24 with the pos.... (This job is for - Jobs in WI Milwaukee Developer - (in Milwaukee, WI)) Desktop Support I -130333 Create date: 09-May-2024 Bid Limit Per Vendor : 2 Start date : 06/17/2024 End Date : 12/31/2024 Submission deadline : 5/16/2024 at 4:00pm CST. Client Info : Milwaukee County Note : * Interview Process: Microsoft Teams * Duration: Long-term contract position that is renewed yearly. Jobs in WI Milwaukee Developer - (in Milwaukee, WI)) (Consultant: Desktop Support, Communication Skills Both Verbal And Written, -, in Madison, WI)

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