A+ Security+ Troubleshooting Workstations Consultant (Jobs in Atlanta, GA)   Requirement id 145705 Job title Consultant Job location in Atlanta, GA Skills required Technical Support, A+, Security+, Troubleshooting Workstations Open Date 07-Feb-2024 Close Date Job type Contract Duration 1 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Technical Support, A+, Security+, Troubleshooting Workstations start date : 02/19/2024 End date :03/19/2024 submission deadline :02/12/2024 client info : ATL - AIM General Note: * Position Location: On Site Description : A Desktop Support Technician plays a crucial role in providing technical assistance and support to end-users within the City of Atlanta organization. Their primary responsibility is to ensure that computer hardware, software, and related peripherals are functioning correctly and efficiently, allowing employees to perform their job tasks without disruptions. This role is responsible for diagnosing, troubleshooting, and resolving hardware and software issues related to desktop computers, laptops, and other end-user devices. They provide technical support to employees, ensuring the smooth operation of IT equipment to maximize productivity. The Desktop Support Technician is to provide a single point of contact for end users to receive support and maintenance within the organizations end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate manner and provide end-user assistance where required. Key Responsibilities: 1. Technical Support: Provide first-level technical support to end-users by responding to IT-related inquiries, troubleshooting issues, and resolving problems related to desktops, laptops, printers, and other peripherals. 2. Hardware Maintenance: Install, configure, and maintain desktop hardware components, including CPUs, memory, hard drives, and graphics cards and reimage devices. 3. Software Support: Install, configure, and troubleshoot operating systems, software applications, and drivers on end-user devices. Assist with software updates and patches. 4. Network Connectivity: Troubleshoot network connectivity issues, including wired and wireless connections. Assist with setting up and configuring network printers and other networked devices. 5. Remote Assistance: Provide remote support to off-site or remote employees, assisting with technical issues through phone, email, or remote desktop tools. 6. Documentation: Maintain accurate records of all support requests, including issue descriptions, resolutions, and follow-up actions. Update knowledge base articles and documentation. 7. Security Compliance: Ensure that all desktops and laptops are compliant with the organizations security policies and standards. Implement antivirus software and security updates. 8. Collaboration: Collaborate with IT teams, such as network administrators and system administrators, to resolve complex technical issues and improve overall system performance. Work across all internal and external areas of IT as one team 9. Training: Assist with training of new devices, software or new employees. Qualifications: Required: Bachelors or associates degree in computer science, information technology, or a related field, and CompTIA A+ certification are required. Preferred: Bachelors or associates degree in computer science, information technology, or a related field, CompTIA A+ certification, and three or more years of work experience.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 145705 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Technical Support job openings in Atlanta, GA Jobs List GA - DBHDD - Technical Support Specialist (747780) Create date: 30-Sep-2024 Hybrid No of Submissions : 2 start date :10/14/2024 End date :06/30/2025 submission deadline : 10/03/2024 client info : DBHDD OITAPPDev Note: * Agency Interview Type: Either Web Cam or In Person * MUST BE LOCAL TO ATLANTA ONSITE REQUIRED .... 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