ACD Analysis Engineer (Jobs in Charlotte, NC)   Requirement id 64459 Job title Engineer Job location in Charlotte, NC Skills required CVP Scripting, ACD, Analysis, Open Date 28-Sep-2017 Close Date Job type Contract to Hire Duration 18 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Engineer: CVP Scripting, ACD, Analysis, Candidate must be our W2 Employee Candidates RTR form should be only on the name of APEX Systems Job Description : UCCE Engineer 18 month contract Completes end to end call flow analysis and documentation on all incoming requests to ensure traceability of impacts to Cisco UCCE platforms (Carrier, Call Routing, Telephony, Softphone/End-points) Represents CTI/Tel/Softphone across the platform base in major project planning efforts with the ability to evaluate line of business current state and desired future capabilities, identify gaps or issues, recommend opportunity areas, determine potential timing and sequencing of improvement initiatives and support business case development to define the costs and benefits of proposed solutions Solution Implementation & Support: on large scale or tier 4 system issues will own research and resolution spanning across multiple Telephony platforms and infrastructure Utilize experience of contact center systems such as multi-site call routing, IP-PBX (CUCM), Cisco Voice Portal (CVP), IP-IVR, Automated Call Distribution (ACD), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), Workforce Management (WFM), and multi-contact routing solutions of email, web and chat to provide guidance and thought leadership as a highly-skilled contact center advisor for internal and external audiences   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 64459 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3),    CVP Scripting job openings in other states Jobs List Network Support Create date: 17-Dec-2015 Note: Start Date : 12/29/2015 Submission Deadline : 12/23/2015 Client Info : Experis Description: Must Haves: 3+ yrs. experience supporting Data, Voice, and Cisco Contact Center Networks See description for requirements. This position is for a Converged N.... (This job is for - CUCM Cisco Jobs in AZ Phoenix Developer - (in Phoenix, AZ)) Cisco Contact Center Engineer - J-11-069-246 Create date: 10-Dec-2015 NOTE : Start Date : 11/02/2015 End Date : 05/02/2016 Submission Deadline : 12/16/2015 Client Info : COMSYS Description: Responsible for designing, managing, maintaining, and troubleshooting Cisco voice technologies with emphasis on contact center. Essential Job Duties.... (This job is for - UCCE ICM CVPDevelopment Jobs in TN NASHVILLE Engineer - (in Nashville, TN)) Telecom Voice Support - J-11-026-155 Create date: 01-Jul-2015 NOTE : START DATE : 08/01/2015 END DATE : 12/31/2015 SUBMISSION DEADLINE : 07/07/2015 CLIENT INFO : COMSYS DESCRIPTION : Must Haves: 7 years experience in Configure, provision, and troubleshoot telephony devices Responsibilities of this team (Enterprise Voi.... (This job is for - CUCM Jobs in IL BLOOMINGTON Consultant - (in BLOOMINGTON, IL)) Cisco Call Manager Engineers (Gateway) - J-10-640-923 Create date: 01-Feb-2012 [Note: Start Date : 01/23/2012 End Date : 01/23/2013] Description: Seeking 2 Cisco Call Manager Engineers. These Telephony Engineers will assist with design, development, implementation, and analysis of technical systems and interfaces relating to telephony technologies, specifically VOIP based systems. .... (This job is for - job Jobs in CA LONGBEACH Engineer - (in LONG BEACH, CA))     (Engineer: CVP Scripting, ACD, Analysis, in Charlotte, NC)

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