ACD Ccm SQL VOIP Active Directory Network Operations Identity Manager Application De   Requirement id 59704 Job title Developer Job location in Columbus, OH Skills required ACD, Ccm, Windows Server, SQL VOIP Active Directory Network Operat Open Date 13-Mar-2017 Close Date Job type Contract Duration 9 Months Compensation DOE Status requirement --- Job interview type Face to Face interview Apply    Email Recruiter: coolsoft Job Description Developer: ACD, Ccm, Windows Server, SQL VOIP Active Directory Network Operat Start Date : 04/03/2017 End Date : 12/29/2017 Submission Dead Line : 03/17/2017 Description : Interview: Onsite interview required. Do not submit candidates that cannot interview onsite. Local candidates will be given preference. Will close to submissions: Friday 3/17/2017 at 10:00am EST Franklin County Department of Job & Family Services 1721 Northland Park Ave. Columbus, Ohio 43229 FCJFS POSITION TITLE: Telecommunication Specialist DEPARTMENT: Department of Information Technology & Project Management Office About: The Franklin Department of Job and Family Services (FCDJFS) is a county, state and federally supported agency responsible for basic financial, medical and social services programs. These programs are made available to ensure that no one is forced to go without the basic essentials of food, clothing, shelter, medical care and necessary life sustaining services because of a lack of resources. FCDJFS ensures that many eligible children and adults receive assistance each month through in-house or contracted services. FCDJFS operates a call center M-F from 7:30 AM – 5:30 PM that handles 500,000+ calls annually. The Telecommunications Specialist will work closely with IT staff, project managers, vendors, and call center operations to provided dedicated support. Team Environment of 26: Service Desk, Project Management, Network Operations, Identity Management, Enterprise Document Management, Application Development & Reporting Overall Technical Environment Summary: Mitel Contact Center 8.1.1, Ignite, YourSite, CCMWeb, ACD, 3300 MXE Controllers, Windows Server 2012, SQLS Server 2008R2/2012, VOIP, Windows 7, Active Directory, SysAid Incident Management, PRI Circuits, Required Experience: • #1 Priority - Ability to work in a team environment and a passion to exceed customer expectations. • Bachelors degree in business administration, computers, or related field highly preferred. • 6+ months experience supporting an enterprise telecommunications environment. • 6+ months experience with contact center (preferably Mitel) and collaboration technologies including call routing, IVR, workforce management, video conferencing, Audio / Web conferencing, etc. • Knowledge of voice technology, IP-based solutions, voice networking, and troubleshooting/problem resolution required. • Strong IT skills Duties and Responsibilities: a. Perform Enterprise PBX/Call center administration, daily monitoring, problem identification and troubleshooting. b. Perform MACs (Moves, Adds, and Changes) on the Mitel systems, as well as ACD reporting, voicemail, recorded announcement systems. c. Provide training to team members, customers, and end-users on feature use. d. Install and troubleshoot VOIP phones, and all desktop installed software (Mitel Contact Center, Ignite, YourSite, CCMWeb) e. Provide timely reports to customers and management. f. Analyze telecommunications hardware and software processes for efficiency and needs g. Continued analysis of telecommunications technology for current appropriateness h. Documentation of all new processes and procedures and standardization i. Coordinate upgrade of features j. Responsible for following, supporting, and enforcing all internal control processes and procedures k. Document all service requests utilizing tracking software   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 59704 while calling.   Other jobs in OH: Cincinnati (1), Cleveland (1), Columbus (233), Dublin (8), Solon (2),    ACD job openings in other states Jobs List Cloud Engineer -Cloud Contact Center Engineer - 134421 - SP Create date: 26-Aug-2024 No of submissions :1 Start date : 9/30/2024 End date :1 Years from projected start date Submission Deadline : 9/3/2024 10:00:00 AM Client info : DTMB Note : * Interviews: MS Teams video interview with camera ON. * Duration: 1 year with possible extension * Po.... (This job is for - ACDNICE Jobs in MI Lansing Engineer - (in Lansing, MI)) Cloud Engineer - 116951-SP Create date: 10-May-2023 Start date : 06/05/2023 End Date : 09/30/2023 Submission deadline : 5/15 at 10AM EST. Client Info : End User Support Note: * Interviews: MS Teams video interview with camera ON. * Duration: 1 year with possible extension * Position location: Lansing: Hybrid schedule, 2 days a week.... (This job is for - ACD IVR Jobs in MI Lansing Engineer - (in Lansing, MI)) Telecommunications Analyst III - 97771 - SP Create date: 12-Jan-2022 start date:2/7/2022 End date:06/30/2023 submission deadline:1/20 at 4:00PM CST. client info : DOC Note: * Duration: 2-year contract with possibility for extension * Interview Process: In Person or Online via Teams * Remote or on-site: Local candidates or willing to relocate at.... (This job is for - PBX ACD Jobs in WI Madison Analyst - (in Madison, WI)) Sr. Telecom Administration - Evening Shift - NTTJP00012615 Create date: 19-Dec-2018 Start Date :01/07/2019 End Date :07/15/2021 Submission Deadline :01/07/2019 Description : we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to he.... (This job is for - ACD Troubleshooting VOIP Jobs in TX Dallas Administrator - (in Dallas, TX)) Sr. Telecom Administration - Evening Shift - NTTJP00012614 Create date: 19-Dec-2018 Start Date :01/07/2019 End Date :07/15/2021 Submission Deadline :01/07/2019 Description : we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to he.... (This job is for - ACD Troubleshoot Troubleshooting Jobs in TX Temple Administrator - (in Temple, TX))     (Developer: ACD, Ccm, Windows Server, SQL VOIP Active Directory Network Operat in Columbus, OH)

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