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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
ACD Help Desk WRemedy Analyst
(Jobs in Harrisburg, PA)
 
Requirement id 22529
Job title Analyst
Job location in Harrisburg, PA
Skills required ACD, Field Experience, Help Desk, WRemedy
Open Date 09-Jan-2015
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type Face to Face interview
Apply
   Email Recruiter: coolsoft
Job Description Analyst: ACD, Field Experience, Help Desk, WRemedy

Description:

Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PCs, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems

Required Skills:

* Help Desk experience in an Enterprise level environment
* Provide service and preventive maintenance.
* diagnose/coordinate repair of prod by dispatching & tracking srvce provider
* Identify and track issues, risks, and action items
* Experience w/Remedy or equivalent problem tracking
* experience using an Automated Call Distribution System (ACD)
* Create end user documentation.
* Field Experience (Hands on PC Tech exp)
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 22529 while calling.
 
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(Analyst: ACD, Field Experience, Help Desk, WRemedy in Harrisburg, PA)
     
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