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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
ACD Help Desk WRemedy Analyst
(Jobs in Harrisburg, PA)
Requirement id
22529
Job title
Analyst
Job location
in Harrisburg, PA
Skills required
ACD, Field Experience, Help Desk, WRemedy
Open Date
09-Jan-2015
Close Date
Job type
Contract
Duration
6 Months
Compensation
DOE
Status requirement
---
Job interview type
Face to Face interview
Apply
Email Recruiter:
coolsoft
Job Description
Analyst: ACD, Field Experience, Help Desk, WRemedy
Description:
Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PCs, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems
Required Skills:
* Help Desk experience in an Enterprise level environment
* Provide service and preventive maintenance.
* diagnose/coordinate repair of prod by dispatching & tracking srvce provider
* Identify and track issues, risks, and action items
* Experience w/Remedy or equivalent problem tracking
* experience using an Automated Call Distribution System (ACD)
* Create end user documentation.
* Field Experience (Hands on PC Tech exp)
Call
502-379-4456 Ext 100
for more details. Please provide Requirement id: 22529 while calling.
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(Analyst: ACD, Field Experience, Help Desk, WRemedy in Harrisburg, PA)
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