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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Jira Helpdesk Architect
(Jobs in Baltimore, MD)
 
Requirement id 155747
Job title Architect
Job location in Baltimore, MD
Skills required IT Environment, Jira, Helpdesk,
Open Date 29-Oct-2025
Close Date
Job type Not specified
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Architect: IT Environment, Jira, Helpdesk,

Bid URL: https://vendors-emma.maryland.gov/page.aspx/en/bpm/process_manage_extranet/85547

Note: Online Submission

Submission Deadline: 11/6/2025 10:00AM
Start Date: 11/17/2025
End Date: 6/30/2026

Client: Maryland Health Benefit Exchange

Description:


A minimum of seven (7) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications.
A minimum of three (3) years of experience using JIRA, Service now or other help desk ticketing applications.
A minimum of three (3) years of experience supporting Lan, Switching, and Wireless Access Points (WAP) or related.
A minimum of three (3) years of experience managing enterprise antivirus solutions.
Proficiency in using MS Active Directory, Microsoft Windows Server, MS Office Suite products, Enterprise Application and experience with Google Suite.
Experience supporting desktop and laptop operating systems using Windows 11, Linux and MAC OS.
Experience managing Multi-Function-Printers such as Lexmark/HP/Canon/Konica etc.
Experience in network technologies such as LAN and WAN, network protocols such as TCP/IP, UDP, and DHCP, and network devices like routers, switches,
firewalls, or servers.
Possesses excellent communication skills to handle a diverse team of stakeholders requesting technical support tactfully.
Ability to learn new technical concepts quickly and stay abreast of current trends.
Ability to lift and carry desktop equipment such as laptops, computers, and monitors.
Ability to work collaboratively with various technical teams, business users, managers, and other non-technical staff.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 155747 while calling.
 
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(Architect: IT Environment, Jira, Helpdesk, in Baltimore, MD)
     
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