- Consultant (Jobs in Denver, CO)   Requirement id 153790 Job title Consultant Job location in Denver, CO Skills required Ticketing Systems, Oral And Written Communication, -, Open Date 10-Jun-2025 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Ticketing Systems, Oral And Written Communication, -, Start Date :7/1/2025 End Date :06/30/2026 Submission Deadline :06/12/2025 Client Info : CO OIT Description: The my Colorado Customer Support work unit is responsible for providing support to assist in the delivery of government information technology services to Coloradans. The work unit provides Tier I and II support for state government digital services and acts as a liaison for identifying and escalating bugs, issues and/or security breaches. This position provides Tier I and II technical support and customer assistance for the my Colorado mobile application and the my Colorado Portal including analyzing, reproducing, reporting, and resolving problems in both iOS and Android mobile operating systems. In addition, this position will provide customer education and assistance with installation of the my Colorado app on supported devices following defined procedures, processes, and methods. In this role, the service desk specialist will obtain customer and device information, detail the reported issue clearly including any relevant information and troubleshooting methods attempted, to create tickets within the ticketing system. Tier I and II Customer Support job description: Provide Tier I and II support for a wide range of enterprise and agency IT service offerings. Effectively and efficiently resolves incoming Tier I and II support tickets through preferred channels, and escalates for support when necessary. Abide by Service Level Commitments and OIT and agency policies. Use documented processes and procedures to assist during service outages (emergency and planned). Provide outage status updates when prompted by users. Ensure that all tickets opened related to the outage are appended to the parent ticket in the ticket management system. Effectively communicates situational data to peers and partners as defined by OIT and agency policy. Provide customer service skills; oral or typed communication to provide ticket status information to end users upon request by querying the ticket management system. Written communication to document issues and steps taken to resolve incidents. Share information and ideas, communicate constructively about issues, and help to build a culture of teamwork. Answer customer questions related to myColorado policy and procedures. Responds to accessibility accommodation requests in a timely manner, escalating to the Technology Accessibility Program (TAP) team, when needed. Examples of regular, ongoing decisions made by this position related to this duty: Perform prescribed processes to troubleshoot and resolve login, user profile, connectivity or software issues. Determine potential root cause, what app components may be involved, and how to test these components to isolate the cause of the issue. Decide what steps to take to resolve the issue that may include updating or reinstalling software, changing settings, updating profiles, or escalating novel or new issues to team leadership. Always provide a friendly atmosphere to the work unit, even when frustrated with the workload or decisions. Examples of typical issues or challenges encountered by this position, and the guidance used to resolve the issue: A user cannot log into the myColorado app. This could be the result of an incorrect username or password that needs to be reset. Determine business impact, and overall severity of ticket. Effectively documenting the details of the situation. Challenges could be related to upset customers. Be the first point of contact, and the “face” of my Colorado. my Colorado Customer Support is often the recipient of complaints. The inc   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 153790 while calling.   Other jobs in CO: Denver (5), Fort Collins (1),    Ticketing Systems job openings in other states Jobs List Desktop Support IV - 143598 - Rebid Create date: 11-Jun-2025 Start Date :7/1/2025 End Date :06/30/2026 Submission Deadline :6/13/25 4:00 PM CST Client Info : DOC Note: * This is an in-person job with no remote work. Candidate must have ability to work a flexible schedule and days lasting longer than 8 hours * Interview .... (This job is for - Troubleshoot Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support III - 142729 Create date: 13-May-2025 Start date : 06/09/2025 End Date : 06/30/2025 Submission deadline : 5/20/2025 4:00:00 PM Client Info : DHS Note: * Interview Process: TEAMS virtual interview (video required) for initial interview. In-person interviews may decide the selected candidate. * Duration of the Contra.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) PROJECT COORDINATOR - 11463-1 Create date: 03-Dec-2024 No of Submissions : 2 Start date : 1/6/2024 Submission deadline : 12/11/2024 Client Info : Clemson University Note: * INTERVIEW PROCESS Phone interviews will be conducted. * REMOTE Description : THIS POSITION INCLUDES THE POTENTIAL FOR W.... (This job is for - SDLC Jobs in SC Columbia Consultant - (in Columbia, SC)) PennDOT- TS2 A1 SC3 (751566) Create date: 20-Nov-2024 Job Title: PennDOT- TS2 A1 SC3 (Workstation Specialist District 2, Clearfield County) (751566) Start date : 12/16/2024 End Date : 06/30/2025 Submission deadline : 11/21/2024 Client Info : PennDOT Note: * ***This requisition will feature first round interviews via Teams.*** job Jobs in PA ClearfieldCounty Consultant - (in Clearfield County, PA)) DBHDS - Technical Support Analyst 2 - (747139) Create date: 16-Sep-2024 Onsite No of Submissions : 2 start date :09/30/2024 End date :03/23/2025 submission deadline : 9/19/2024 client info : DBHDS Note: * Agency Interview Type: Web Cam Interview Only * TWO ROLES! Pls submit your TOP TWO candidates only! * Duration: Exp.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA))     (Consultant: Ticketing Systems, Oral And Written Communication, -, in Denver, CO)

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