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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
AWS IOS Jira TroubleShooting Skills Excellent Communication Skills Customer Service
 
Requirement id 120972
Job title Consultant
Job location in Denver, CO
Skills required AWS, IOS, Android OS, Jira TroubleShooting Skills Excellent Co
Open Date 20-Dec-2021
Close Date
Job type Contract
Duration 7 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: AWS, IOS, Android OS, Jira TroubleShooting Skills Excellent Co

start date:12/27/2021
End date:07/01/2022

submission deadline:12/22/2021

client info : OIT

Note:

* Must have at least 1 year of experience supporting mobile devices.


Description:

Provides mobile application (iOS and Android) support to the citizens of Colorado. The support will be for a new application currently being built. The incumbent responds and provides assistance for support requests via phone and emails. They identify, research, and resolve technical problems associated with the mobile app. They document, track and monitor customer support requests to ensure a timely resolution. They utilize personal experience, documentation and pre-established guidelines to perform the functions of the job.

List of skills needed to be successful in this position:

Experience with iOS and Android operating systems, functionality and ability to troubleshoot, reproduce and report on problems.
Use of tools and diverse mobile devices makes and models
iTunes as well as Apple and Google Play Store.
Knowledge of networking, wifi, firewall limitations, and experience troubleshooting or communicating errors related to this functionality.

Excellent communication skills
Customer service skills to field and support both the public and interagency relationships. Including supporting and making recommendations for ADA and UI/UX user interfaces.
Bilingual English Spanish a plus, but not required.
Jira Ticketing system experience
Amazon Web Service - Chat and Connect experience
Work Non-Traditional Hours
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 120972 while calling.
 
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(Consultant: AWS, IOS, Android OS, Jira TroubleShooting Skills Excellent Co in Denver, CO)
     
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