LAN/WAN Load Balancing Service Desk Vendor Management Experience Consultant (Job   Requirement id 159139 Job title Consultant Job location in Jackson, MS Skills required Amazon Web Services (AWS), EC2 Management, LAN/WAN, Load Balancing Service Desk Vendor Manag Open Date 16-Sep-2026 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Amazon Web Services (AWS), EC2 Management, LAN/WAN, Load Balancing Service Desk Vendor Manag Start date :10/19/2026 End Date :At least 1 Years from projected start date Submission deadline :9/22/2026 3:00:00 PM Client Info : Medicaid Note: * 100% onsite required, do NOT submit remote candidates! Description: SCOPE OF SERVICES: The contractor shall provide leadership and operational management across the following functional domains: Enterprise Cloud Services; Network, Voice & Telecommunications; IT Service Desk & End-User Support; Infrastructure & Operations; Cyberscurity Partnership & Compliance; Vendor & Contract Management; and IT Services Management & Governance. The scope encompasses both ongoing operational responsibilities and active modernization initiatives. Enterprise Cloud Services Provide strategic and operational leadership for DOMs enterprise cloud environment, including infrastructure provisioning, platform services, identity integration, monitoring, and capacity management. Oversee cloud migration activities, including coordination with cloud professional services teams, managed migration vendors, and DOM internal teams. Establish and enforce governance for cloud adoption, architecture standards, cost management, security compliance, and operational procedures. Manage cloud account provisioning, vendor onboarding to cloud environments, and service ticket workflows for cloud service requests. Develop strategies for disaster recovery, high availability, and technology resiliency within cloud environments. Monitor cloud consumption, performance, and costs; identify and implement optimization opportunities. Provide strategic and operational leadership for DOMs enterprise cloud environment, including infrastructure provisioning, platform services, identity integration, monitoring, and capacity management. Network, Voice & Telecommunications Direct enterprise network and telecommunications operations supporting statewide Medicaid business functions, including LAN/WAN, wireless, Internet connectivity, remote access, and unified communications. Oversee load balancing and DNS provisioning for application environments. Coordinate with telecommunications carriers, managed service providers, and technology vendors to ensure service-level requirements are met. Lead modernization of network infrastructure to support cloud services, mobility, and evolving security requirements. Manage network access restoration and firewall rule change requests through ITS coordination. IT Service Desk & End-User Support Lead the enterprise IT service desk and end-user support organization, including client support technicians and supervisory staff. Establish and monitor service desk KPIs: first-contact resolution, response times, resolution times, backlog management, and customer satisfaction. Oversee incident escalation, major incident management, and post-incident review processes. Manage ITS Service Center ticket workflows for DOM, including cloud and hosted application service categories. Develop self-service capabilities, knowledge management, and automation to improve employee technology experience. Infrastructure & Operations Provide leadership for enterprise infrastructure operations, including compute, storage, virtualization, operating systems, backup, monitoring, and related platforms. Ensure critical infrastructure is monitored and maintained to established availability and performance standards. Lead infrastructure modernization and technology lifecycle management, including hardware refresh strategies and capacity planning. Establish effective backup, recovery, redundancy, and disaster recovery capabilities. Manage assessment artifact collection and compliance documentati   Call 502-379-4456 Ext 100 for more details. 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