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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Analysis Workflow ITIL Analyst
(Jobs in Richmond, VA)
 
Requirement id 117488
Job title Analyst
Job location in Richmond, VA
Skills required Analysis, Business Process, Process Analysis, Workflow ITIL
Open Date 21-Jun-2021
Close Date
Job type Contract
Duration 2 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Analyst: Analysis, Business Process, Process Analysis, Workflow ITIL

Start Date:07/12/2021

End Date:08/31/2021

Submission Deadline:6/25/2021

Client Info:OAG

*NOTE: Agency Interview Type: Web Cam Interview Only

Description:

Short term assignment (7 weeks / 40 hrs a week). No plan to extend after work is completed.

**SOME flexibility for candidate to work remotely later BUT must be ON SITE to start.


Position Description:

• Analyze and make recommendations regarding service desk transformation with a focus on Information Technology Infrastructure Library (ITIL) standards and service management best practices such as Incident Management, Service Operations, and Asset Management

• Assist in designing, documenting, and improving service desk and end-user support processes.

• Assist in the development of training plan(s) for improving service desk and end-user support process management

Needed Experience:

• Experience analyzing business processes

• Ability to develop the current state, future state process, and workflow diagrams using Visio

• Demonstrable knowledge of ITIL

• High attention to detail and proven ability to manage multiple/competing priorities simultaneously when needed

• Excellent business judgment and a practical, common-sense approach applied to the completion of assigned tasks
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 117488 while calling.
 
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(Analyst: Analysis, Business Process, Process Analysis, Workflow ITIL in Richmond, VA)
     
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