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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Helpdesk Troubleshooting System Management Consultant
(Jobs in Madison, WI)
 
Requirement id 153955
Job title Consultant
Job location in Madison, WI
Skills required Helpdesk, Windows 10, Troubleshooting, System Management
Open Date 19-Jun-2025
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: Helpdesk, Windows 10, Troubleshooting, System Management

Start Date :05/26/2017
End Date :12/31/2017

Submission Deadline :05/22/2017

Client Info : DPI

Note:

* Interview Process: Teams interview (with camera and audio on)

* Duration: 6/30/26 with extensions likely

* Remote or Onsite? Must be a WI resident or willing to relocate at candidates expense. This is a hybrid schedule with 60% onsite and 40%remote

Description:

This full-time position supports education in Wisconsin by serving on the internal technology support team for the Department of Public Instruction (DPI).

This team is responsible for supporting DPI staffs technical needs: providing troubleshooting for resolving computer support issues, escalating when needed, configuring, maintaining, and deploying desktops and related group policies (GPOs), and following established technical and procedural processes.

The position works to support desktop technologies, including extensive use of system management tools, as well as the use of numerous software services.

Support delivered by this position takes place in a complex, professional technical environment. Customers include DPI leadership, IT managers, and staff throughout DPI. This work is multitasking in nature, self-initiated, and usually conducted independently. However, the help desk team is also highly cooperative and collaborative.

Required Experience: 4 or more years of experience in the following:
- Extensive knowledge of, and experience with, desktop technology including, but not limited to, desktop operating systems (Windows 10 in an Enterprise environment), desktop applications, desktop hardware.
- Provisioning of devices for new users, including laptops, and mobile devices.

- Must have knowledge and experience with standard troubleshooting methodologies.

Nice to have Experience:

- Strong written and verbal communication skills as this position will respond directly to internal IT support tickets.

- Knowledgeable about printing and other supported wireless devices and peripherals.

-PowerShell scripting
-Experience with ITSM tool
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 153955 while calling.
 
Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),
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submission deadline:5/13/22 at 4:00PM CST.

client info: DOC

Note:

* Interview Process: Virtual Interviews (audio and video on) via Microsoft Teams. Interview duration 45 minutes. One round.

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Help Desk IV - 93361 - SP
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Note:

* Interview Process: Phone, Microsoft Teams

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* Agency Interview Type: Web Cam Interview Only

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(Consultant: Helpdesk, Windows 10, Troubleshooting, System Management in Madison, WI)
     
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