Analytical Skills Service Desk MIS Analyst (Jobs in St Paul, MN)   Requirement id 94756 Job title Analyst Job location in St Paul, MN Skills required Techinical Support, Microsoft Office Suite, Analytical Skills, Service Desk MIS Open Date 08-Jul-2019 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type Face to Face interview Apply    Email Recruiter: coolsoft Job Description Analyst: Techinical Support, Microsoft Office Suite, Analytical Skills, Service Desk MIS Description: Department: Enterprise Technology, User Services Supervisor: Lori Schlundt Securian is one of Computer Worlds Top "100 Best Places to Work in IT" and a Fortune 500 Company. Are you looking for an excellent opportunity to join the exciting world of technology! Are you curious, have a thirst for knowledge and wonder how systems work? Do you have computer knowledge and a can do attitude? Do you care about Customer Service and making sure, the people in our company have what they need to be successful? Do you want to learn about technology in a team environment, with excellent training and career opportunities? Do you like face-to-face customer support? Securians Enterprise Technology Service Desk is a professional, fun, and structured work environment with regards to time and detail. If you have a positive attitude, sense of urgency, and commitment to providing quality technical support and excellent customer service, you are a fit for Securians ET Service Desk. What you would do in this job: Provide first level technical assistance and support to Securian home office and remote associates computer system, hardware or software. Provide in-person, direct to customer hardware and software technical support. Respond quickly and effectively to calls received through the ET Service Desk. Log all incident and requests in a call management tool; track incidents and requests from identification through resolution. Walk customer through problem solving process over the phone, via remote assistance or face to face. Monitor and respond to the ET Service Desk ticket queue for incoming tickets, thoroughly assess and evaluate the issue and actively resolve or escalate the ticket. Ask pertinent questions to determine nature of the customers issue. Follow up with customers to ensure issue has been resolved to the customers satisfaction. Create and maintain knowledgebase documents for use by Securian associates. What wed expect from you: Proficient in supporting, troubleshooting a corporate computing, and mobile environment, including supported software and hardware. Strong Customer Service and analytical skills Proficiency in Microsoft Office suite Must be results oriented and able to manage multiple tasks simultaneously. Ability to remain positive in an active environment and interface with customers in a professional, effective manner. Excellent verbal, written, problem solving, interpersonal, organizational, and time management skills. Preferred skills for this job: Two or Four-year degree with emphasis in MIS, Computer Science, or Technical Support preferred. 1-2 years IT Service Desk experience. Windows operating system support experience. Citrix support experience. Microsoft Office support experience. MAC support experience. Job posting requirements: A "Successful" rating or better on most recent Performance Appraisal Attendance record should not exceed Company average of six unplanned absences per year Meets experience requirements as stated in the Job Posting Program guidelines posted on Sync Physical job requirements: Ability to work at least 40 hours per week Ability to utilize keyboard, mouse and computer periodically throughout entire workday Ability to be mobile periodically throughout entire workday Ability   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 94756 while calling.   Other jobs in MN: Coon Rapids (2), Duluth (6), Eagan (1), Edina (3), Little Falls (1), Maplewood (4), Mineapolis (1), Minneapolis (69), Minnesota (1), North Saint Paul (1), Plymouth (1), Roseville (2), Saint Cloud (3), Saint Paul (41), St Cloud (1), St Paul (5), Unknown (1),    Techinical Support job openings in other states Jobs List DECAL Help Desk Support Specialist 1 (742316) Create date: 19-Jul-2024 No of Submissions :2 Start date :8/19/2024 End Date :08/01/2025 Submission deadline :07/24/2024 Client Info :DECAL-IT Note: * Onsite * Agency Interview Type:In Person Only Description : Key Responsibilities: - Triage and Manage Incident.... (This job is for - Jobs in GA Atlanta Specialist - (in Atlanta, GA)) Technical Support - 62787 Create date: 12-Jun-2024 No of submissions : 2 Start date :06/24/2024 End date :07/12/2024 Submission deadline : 06/18/2024 Client info : ATL - AIM General Note: * Position Location : On Site Description : A Desktop Support Technician p.... (This job is for - job Jobs in GA TrinityAve Consultant - (in Trinity Ave, GA)) Project Manager I - 125419 Create date: 14-Dec-2023 Start date : 01/02/2024 End Date : 06/30/2024 Submission deadline : 12/15/23 4:00PM CST. Client Info : ETF Note : * Interview Process: Rebid, N/A * Duration: 6/30/2024, likely to extend * Onsite or Remote? Candidates must be CURRENT WI residents, no relocation allowed. This role .... 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