ServiceNow Helpdesk Consultant (Jobs in Raleigh, NC)   Requirement id 155354 Job title Consultant Job location in Raleigh, NC Skills required Information Technology, Epic (Healthcare), ServiceNow, Helpdesk Open Date 01-Oct-2025 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Information Technology, Epic (Healthcare), ServiceNow, Helpdesk Start Date : 10/06/2025 End Date : 07/31/2026 Submission Deadline : 10/07/2025 Client Info: NCDHHS-AM Note: * Agency Interview Type : Webcam Interview Only * Hybrid Description : Position Summary The EHR Helpdesk Shift Lead serves as the senior technical lead and subject matter expert for Epic-related support activities within the centralized IT Helpdesk. This role provides expert-level troubleshooting, guides lower-tier analysts, and ensures effective support coverage during their assigned shift. The Shift Lead plays a critical role in ensuring incident resolution, operational excellence, and alignment of support activities with clinical and business objectives across 13 state-operated healthcare facilities. Key Responsibilities Serve as the highest escalation point for complex Epic-related incidents, service requests, and troubleshooting. Provide expert-level support for Epic applications, including issue triage, resolution, and coordination with application analysts and vendors. Lead support staff during assigned shifts, offering guidance, coaching, and performance oversight. Monitor and prioritize ServiceNow ticket queues to ensure service level agreements (SLAs) are met. Coordinate with clinical informatics, application teams, and infrastructure services to address cross-functional issues. Oversee helpdesk operations during shift, including workload distribution, shift reporting, and escalation handling. Assist in planning and supporting Epic go-lives, system upgrades, and Technical Dress Rehearsals (TDRs). Develop and maintain technical documentation, workflows, and knowledge base content. Train and mentor helpdesk team members, ensuring adherence to support standards and customer service best practices. Report critical incidents, risks, and patterns to leadership for further review and resolution.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 155354 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Information Technology job openings in Raleigh, NC Jobs List Business Integration Specialist- Mid Level (743865) Create date: 19-Aug-2024 No of Submissions : 1 Start date : 09/03/2024 End Date : 09/03/2025 Submission deadline : 08/23/2024 Client Info : NCDHHS-PH Note: * Agency Interview Type : Webcam Interview Only * Hybrid Description : Business Integration Specialist Mid A.... (This job is for - Healthcare Jobs in NC Raleigh Specialist - (in Raleigh, NC)) DHHS IT Technical Writer/Communications Analyst (722702) Create date: 03-Nov-2023 Remote Start date :11/14/2023 End date :11/13/2024 Submission deadline :11/08/2023 Client info :NCDHHS-ITSM Description : ATTN VENDORS: Please include the following information at the top of the resume in table format. 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(This job is for - EPICHealthcare Jobs in NC Raleigh Specialist - (in Raleigh, NC)) Specialist- Jr (Epic Principal Trainer - Beaker) (715060) Create date: 19-Jul-2023 Hybrid+ Start date :07/31/2023 End Date :07/30/2024 Submission deadline :07/21/2023 Client Info :NCDHHS-AM Description : ------------------------------------------------------Experienced Epic-credentialed Principal Trainer needed for Beaker end user, super user, and train-the-trainer train.... (This job is for - EPICHealthcare Jobs in NC Raleigh Specialist - (in Raleigh, NC))    Information Technology job openings in other states Jobs List GA DOR - IT Enterprise Business Analyst 2 (759984) Create date: 20-Mar-2025 Start date : 04/14/2025 End Date : 06/30/2025 Submission deadline : 04/04/2025 Client Info : DOR Note: * Agency Interview Type : Either Web Cam or In Person * Hybrid Description : *Candidate MUST be local to Metro Atlanta* **US Citizen or GC-Pe.... (This job is for - job Jobs in GA ATLANTA Analyst - (in Atlanta, GA)) Aviation MDF/IDF Facility Maintenance Support Services-63926 Create date: 24-Jan-2025 No of Submissions : 2 Start date : 02/10/2025 End Date : 06/30/2026 Submission deadline : 02/04/2025 Client Info : ATL - AIM Aviation Services Note: * Its a project requirement Description : The Aviation Information System division is requesting Faci.... (This job is for - job Jobs in GA Atlanta Consultant - (in Atlanta, GA)) Solutions Architect - 8627969 Create date: 18-Oct-2024 No of Submissions : 1 Start date : 11/04/2024 End Date : 06/30/2025 Submission deadline : 10/23/2024 Client Info : OIT Note: * Position Location : Remote * Bill Rate : USD 115.00 Per Hour * Max Rate : USD 131.00 Per Hour Description : job Jobs in CO Denver Architect - (in Denver, CO)) 23/0481 RFP- On-Demand Information Technology - NSPO Create date: 20-Sep-2024 Position Title : 23/0481 - RFP - On-Demand Information Technology Project Services For The Harris County Toll Road Authority - NSPO Bid URL : https://harriscountytx.bonfirehub.com/opportunities/114719 Note : online Submission Submission Deadline : 10/14/2024, 2:00 PM CDT Start Date : 10/28/2024 Jobs in TX Arlington Consultant - (in ARLINGTON, TX)) VDOT Infrastructure Sol Arch 4 VA Beach(746933) Create date: 16-Sep-2024 Position Title : VDOT Infrastructure Sol Arch 4 VA Beach, VA 100% ONSITE (746933) No of Submissions : 2 Start date : 09/30/2024 End Date : 06/30/2025 Submission deadline : 9/19/2024 Client Info : VDOT Note : * Agency Interview Type : Both Phone and In Person *.... (This job is for - Cisco Routers VLAN Jobs in VA VirginiaBeach Consultant - (in Virginia Beach, VA))    Information Technology job openings in NC Jobs List GTTC - System Administrator I (655073) Create date: 18-Jun-2021 Start Date:07/01/2021 End Date:12/01/2021 Submission Deadline:06/24/2021 Client Info:GTCC *Note: Agency Interview Type: Either Webcam Interview or In Person Description: The System Administrator I (SA-I) is responsible for effective provisioning, installation/configuration, operation.... (This job is for - job Jobs in NC BoulevardGreensboro Administrator - (in Boulevard Greensboro, NC)) NC FAST Project Director (629144) Create date: 06-May-2020 Start Date :05/18/2020 End Date :05/17/2021 Submission Deadline :05/12/2020 Client Info : NC FAST Note : * Either Webcam Interview or In Person Description : It seeks a contractor resource for the NC FAST (Families Accessing Services through Technology). .... (This job is for - job Jobs in NC Durham Consultant - (in Durham, NC)) Mark Jaworski - 34187 Create date: 02-May-2018 Client Info :MetLife (Cary, NC) Candidate must be our W2 Employee We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens Job Description : One of our top clients in Cary, NC has an opening for a Big Data DBA. Summary: Reviews, evaluates, designs, implements and maintains comp.... (This job is for - Engineering NoSQL Jobs in NC Cary Developer - (in CARY, NC)) SQL DBA5 - 31840 Create date: 09-Feb-2018 Client Info :Wells Fargo Candidate must be our W2 Employee Job Description : Apex Systems, the 2nd largest IT staffing firm has an opportunity with a large financial client in the Charlotte, NC area for a SQL DBA. Below is a brief overview of what the client is looking for. If you are interested in learning more, pl.... (This job is for - Sql Server 2008 Troubleshoot Jobs in NC Charlotte DBA - (in Charlotte, NC)) Integration CRM BSCs - 31790 Create date: 07-Feb-2018 Client Info : Wells Fargo - Charlotte Candidate must be our W2 Employee Candidates RTR form should be only on the name of APEX Systems We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens Job Description : Apex Systems, the nations 2nd largest Information Technology Staffing or.... (This job is for - CRM Jobs in NC Charlotte Developer - (in Charlotte, NC)) (Consultant: Information Technology, Epic (Healthcare), ServiceNow, Helpdesk in Raleigh, NC)

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