Help Desk - Consultant (Jobs in Madison, WI)   Requirement id 158757 Job title Consultant Job location in Madison, WI Skills required Help Desk, Customer Service, -, Open Date 30-Jul-2026 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Help Desk, Customer Service, -, Start date :8/24/2026 End Date :06/30/2027 Submission deadline :8/6/2026 at 4:00 PM CST. Client Info : DWD Note: * Interview Process: Teams with camera on. PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidates bid in order to accept an interview request. Please see "DWD Realtime Photo Requirement & Instructions" document in the Attachments section of this posting for details. * Onsite or Remote? Candidates must be CURRENT WI residents. * No relocation is allowed. Selected hire will be required to come onsite at GEF1 for two weeks of training then 1-2 times per week after. The contractor will be required to be available online, be present to meet all workload requirements, and must be available to attend all scheduled meetings during standard working hours of 7.45 am – 4.30 pm Central Time. Description: The service to be performed includes providing Identity and Account Management (IAM) services for Client staff and public users of Client applications, performing 1st and 2nd Tier computer support for internal staff, and managing and deploying computers for Client staff. The public-facing applications include various programs for the Divisions of Unemployment Insurance and Employment Training. The proposed service includes verifying the identity of the caller, resetting their password and or unlocking their account, instructing the caller to use self-service account recovery in the future, forwarding the call to another call center if needed for further assistance, and documenting the details of the call. The 1st and 2nd Tier computer support includes IT troubleshooting (hardware, software and network), problem documentation, customer assistance, and problem escalation. The services and quality provided will be monitored by the ITSC supervisor utilizing real-time data generated by the call manager and ticketing software, as well as quality assurance recordings. The support services includes: 1) supporting and managing computer devices (laptops and desktops), 2) handling and fulfilling software service request from customers, 3) Levaraging security tools and Identity and Account Management Tools for managing public user accounts, and 4) Service Request Management, Web-based telephony system, device management and encryption. The software includes, but is not limited to: Windows 10/11, Microsoft Office 365, Adobe products, Ricoh print software, Active Directory, VPN and multi-factor authentication tools. Top Required skills: • At least 1 year of experience working with digital tools, systems, or platforms, with a demonstrated ability to quickly learn new technologies • At least 6 months of experience in a customer service or client facing role, with proven success in resolving issues and building positive relationships • At least 6 months of experience working in team-based environments, actively contributing to shared goals and engaging in open communication with colleagues Nice to Have Skills: • Experience providing IT support in a professional setting • Experience working with Microsoft Office Suite • Experience providing identity management administration • Experience working with a web-based ACD system   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 158757 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Help Desk job openings in Madison, WI Jobs List Help Desk III - 145859 Create date: 15-Aug-2025 Start Date :9/15/2025 End Date :06/30/2026 Submission Deadline :8/22/25 at 4:00 PM CST. Client Info : DOA Note: * Interview Process: one Teams interview, two max. Video and Audio on. * Duration: Until 6/30/26 with possibility of extension * Onsite or Remote: .... (This job is for - Help DeskSharePoint Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk I - 144160 Create date: 01-Jul-2025 Start date : 07/28/2025 End Date : 06/30/2026 Submission deadline : 7/8/2025 4:00:00 PM Client Info : DOA Note: * PLEASE NOTE THIS IS A 3RD SHIFT POSITION FULLY ON SITE IN MADISON WI. * Looking to move as quick as possible. Please be sure candidates are ready to interview next.... 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(This job is for - HCM Help Desk Troubleshooting Jobs in VA Richmond Consultant - (in Richmond, VA))    Help Desk job openings in WI Jobs List Help Desk II - 129927 Create date: 30-Apr-2024 No of Submissions : 4 Start date : 06/03/2024 End date : 12/31/2024 Submission deadline : 5/6 at 4:00PM CST. Client info : Outagamie County Note : * Interview Process: Zoom with camera on * Duration of the Contract: Until 12/31/24 with the possibility of being convert.... (This job is for - Help Desk Jobs in WI Appleton Consultant - (in Appleton, WI)) Technician III - 103595 - SP Create date: 28-Apr-2022 start date:5/31/2022 End date:5 Months from projected start date submission deadline:5/6/2022 - 4:00PM CST client info : Outagamie County Note: * Interview Process: Via Zoom - please have audio and video enabled (1-2 interviews) * Duration: 5 months contract with possible extension Help Desk Jobs in WI Appleton Consultant - (in Appleton, WI)) Help Desk II - 96602 - SP Create date: 09-Dec-2021 start date:01/03/2022 End date:06/17/2022 submission deadline:12/15/2021 4:00:00 PM client info : UW Whitewater Description: This position works under the general supervision of the Workstation Operation Lead and performs a variety of technology and .... 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