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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Architect Management Develop Technical Specs Designer 2010 Communicate Technical Inf
Requirement id
141220
Job title
Architect
Job location
in Hartford, CT
Skills required
Architect, Visual Design Or Graphic/Digital Design Certificate, Management, Develop Technical Specs Designer 2010 Co
Open Date
26-May-2023
Close Date
Job type
Contract
Duration
12 Months
Compensation
DOE
Status requirement
---
Job interview type
---
Apply
Email Recruiter:
coolsoft
Job Description
Architect: Architect, Visual Design Or Graphic/Digital Design Certificate, Management, Develop Technical Specs Designer 2010 Co
title:It Business Intelligence Architect Lel4-CTDS Service Design Manager
Start date :06/26/2023
End Date :06/26/2024
Submission deadline :06/23/2023
Client Info : CT DAS
Note:
* Position Location Hybrid
Description :
The State of Connecticut is embarking upon a digital transformation to uplift the lives and well-being of our residents and employees. Our goal is to improve access to our programs and services, making interaction with government easier. When you join the Connecticut Digital Service, youll be part of a team creating simple experiences personalized for everyone. If you enjoy solving complex problems with a curious, supportive, high-performing team, then the State of Connecticut is the place for you.
Is This You?
Big Picture Thinking. You strive to improve internal processes and externally facing solutions.
User-centric. You derive joy from working with people to drive user-centered research and testing.
Service-Oriented. You are passionate about government innovation and improving services for citizens.
About the Role
We believe service access is a social justice issue and people closest to service challenges should inform service improvement efforts. As a result, were looking for candidates who are passionate about evidence-based decision-making, dedicated to ethical and inclusive design, effective communicators,thrive while collaborating, and committed to the in-depth work required to drive lasting change within a large organization and complex service environment.
As the Service Design Manager, youll report to the CTDS Program Manager and lead service design projects from project scoping to research, design strategy, and implementation. Youll collaborate with team members to transform the digital teams work into a rigorous and sustainable practice at the State of Connecticut.
As a senior member of the team, youre responsible for leading and implementing all aspects of a project life cycle—including strategy, design, implementation, and evaluation. In addition, youll mentor emerging team members by helping to expand their skill sets and deliver exceptional work. Lastly, youllamplify the Digital Services service design approach, progress project work, and help build the State of Connecticuts service design practice.
An ideal candidate should be a talented and knowledgeable designer with fresh, creative ideas, and an excellent eye for detail. In addition to understanding user experience design and development methodologies, the candidate should also have experience working in an Agile environment. You should not be afraid to lead by example, knowing when and where you should own the outcome yourself or let others carry the torch.
Primary Duties
Strategizing
• Design and facilitate thoughtful and ethical research (in collaboration with the teams User Research Manager) to understand the service-related needs of residents, staff, leaders, and other stakeholders.
• Synthesize research into insights and well-defined opportunity areas for intervention.
• Develop feasible, person-centered, and comprehensive service strategies that improve resident interactions with government and staff work experiences.
• Design service solutions that work across channels of experience—including digital and non-digital touchpoints (e.g., in-person interactions and physical service environments).
Practice Building
• Build the States Service Design team through hiring, growing, and retaining high-performing teammates.
• Drive a practice in mixed methods research (qualitative and quantitative)including when and how to apply them throughout the product development lifecycle.
• Set standards of practice for and with service design team members.
• Expand team members skill sets through regular
Call
502-379-4456 Ext 100
for more details. Please provide Requirement id: 141220 while calling.
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