Helpdesk Healthcare ServiceNow Word And Excel Consultant (Jobs in Nashville, TN)   Requirement id 158227 Job title Consultant Job location in Nashville, TN Skills required Helpdesk, IT Support, Healthcare, ServiceNow Word And Excel Open Date 18-May-2026 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Helpdesk, IT Support, Healthcare, ServiceNow Word And Excel Start date :6/1/2026 End Date :12/18/2026 Submission deadline :Due to SCS 05/19/2026 by 8:00 A.M. CST Client Info :Tennessee Department of Health (TN-DOH) Note: * Location: IN PERSON * Position Location: On Site Description: This role is NOT focused on tech-based helpdesk tickets. Our team is not responsible for hardware or connectivity issues or general desktop support. This role is more closely aligned to a system administrator role, and all prior experience should be based on system administration of an application or program. Candidates with only hardware-based help-desk experience will not be considered. Position Summary: Under general supervision, the LARS Support Specialist is responsible for maintaining the Tennessee Department of Healths Licensure and Regulation System (LARS) and external help desk system (Zendesk). This role requires a proactive approach to resolving system issues, processing change requests efficiently, and implementing solutions as directed. Work Schedule & Expectations: • Monday–Friday, 8:00 AM–4:30 PM CST Location: • IN PERSON Communication & Collaboration Skills: • Customer Service & User Support: Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests • Cross-Functional Collaboration: Experience working with multiple teams, including application coordinators, trainers, and QA personnel • Professional Documentation & Reporting: Ability to clearly document system changes, maintain logs, and communicate status updates effectively Technical Knowledge & Skills: • Help Desk Support: Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices • Licensing & Regulatory Systems: Familiarity with licensure processes and regulatory requirements, particularly within healthcare or government agencies • Application Support: Experience working with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management • Configuration & System Administration: Ability to modify and configure system settings, user permissions, and automated workflows • Data Management & Documentation: Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePoint Daily Tasks: Ensure the completion of all (assigned) routine LARS and Zendesk Support tickets and address requested changes promptly by achieving a 100% response rate within one business day and closing all tickets within three business days.   Call 502-379-4456 Ext 100 for more details. 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