Jira ITIL Atlassian Suite Specialist (Jobs in Madison, WI)   Requirement id 159494 Job title Specialist Job location in Madison, WI Skills required Jira, Service Management System, ITIL, Atlassian Suite Open Date 05-Nov-2026 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Specialist: Jira, Service Management System, ITIL, Atlassian Suite Start date :12/7/2026 End Date :06/30/2027 Submission deadline :11/12/26 4:00 PM CST. Client Info : DNR Note: * Interview Process: IN PERSON. IF SUBMITTING OUT OF STATE CANDIDATES, THEY MUST BE ABLE TO ATTEND ONSITE INTERVIEW. * Onsite or Remote? Must be WI resident or willing to relocate to WI PRIOR to starting role. Local candidates preferred. Hybrid position 60/40 (2 days onsite per week). Description: Client is seeking a Jira Service Management (JSM) Specialist to spearhead Phase 2 technical implementation efforts within this Information Technology Service Management Platform (ITSM), now that initial implementation of the JSM system is concluding (production instance launched in August, 2026). This ITSM solution replaces the Cherwell ITSM system, which will sunset in mid-December, 2026. Most data migration from the legacy system has already taken place. However, there will be a final data migration push to JSM once Cherwell fully reaches EOL. This role will assist Change Management processes within the Systems and Data Management Section of DNR IT during this process and beyond. The JSM Specialist will help improve upon current JSM implementation by combining platform configuration, workflow automation, and service management best practices to enhance operational efficiency, customer experience, and organizational productivity. Role-Specific Responsibilities: • Configure workflows, forms, approvals, notifications, and automation rules utilizing native JSM functionality. Experience with Forge Development is a plus. • Streamline service delivery through intelligent workflow design. • Integrate JSM with 3rd-party enterprise applications as well as with business process automations to reduce manual effort and improve service consistency, including: o Implementing two-way communication between JSM and enterprise platforms such as Microsoft Azure/ DevOps using API calls and service accounts. o Integrating JSM with Microsoft InTune o Integrating JSM more fully with Microsoft Configuration Manager • Modifying JSM CMDB schemas and asset configurations as prescribed by DNR IT data governance lead • Partial data import into JSM from Cherwell (previous ITSM) and quality assurance/ data integrity validation • Additional JSM workflow/ forms/ email notification automation enhancements • Assist with building JSM dashboards/ reports/ analytics • Assist with building a Knowledge Base within JSM and creating documentation of particular processes and configurations • Additional Phase 2 Implementation Efforts, as assigned • Some general triage of tickets and occasional meetings to explain or ascertain development needs may also be required Minimum Qualifications: • Minimum 3 years of experience configuring and administering Jira Service Management (JSM) and integrating JSM with third-party enterprise systems (e.g., SSO/identity providers such as Microsoft Entra and Okta, platforms such as Microsoft Azure/ DevOps, and configuration management systems such as Microsoft Configuration Manager or Microsoft InTune), monitoring tools, HR systems, or ERP platforms) using REST APIs, webhooks, or native connectors • Minimum 3 years of experience designing and implementing service management workflows, automation rules, and request type configurations aligned to ITIL or equivalent frameworks • Minimum 3+ years experience helping enterprise clients improve service delivery operations, tooling adoption, or ITSM process maturity • Minimum 3 years of experience hands-on experience with Atlassian automation (native JSM rules) to reduce manual effort and improve consistency • Bachelors deg   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 159494 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Jira job openings in Madison, WI Jobs List Project Manager III- 167026 Create date: 15-Oct-2026 Start date: 11/16/2026 End Date : 06/30/2027 Submission deadline: 10/22/2026 4:00:00 PM Client Info: ETF Note: *Interview Process: remote via MS Teams (may have two rounds of interviews) *Onsite or Remote? Must be a WI resident. No relocation is allowed. This position can work 100.... (This job is for - Jira SCRUM Agile Jobs in WI Madison Manager - (in Madison, WI)) Certified Project Manager IV/Sr. - 165435 - Rebid Create date: 08-Sep-2026 Start date :9/21/2026 End Date :06/30/2027 Submission deadline :9/10/26 at 4:00 PM CST. Client Info : ETF Note: * Interview Process: Microsoft Teams * Onsite or Remote? 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