Help Desk Customer Service Analyst (Jobs in Raleigh, NC)   Requirement id 159048 Job title Analyst Job location in Raleigh, NC Skills required Browser Based Application, Help Desk, Child Welfare Experience, Customer Service Open Date 04-Sep-2026 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Browser Based Application, Help Desk, Child Welfare Experience, Customer Service Start date :9/14/2026 End Date :09/13/2027 Submission deadline :09/10/2026 Client Info : NCDHHS-NCFAST Note: *Hybrid *Webcam Interview Only *CWS/PATH NC Help Desk requires the services of an Application/Production Support Help Desk Senior Analyst to help spearhead production support analysis and resolution of PATH NC issues. Description: Senior Application/Production Support role for the Child Welfare/PATH NC application. · Provides expert-level guidance to external customers, county leadership, and service providers using the system. · Requires advanced customer service, analytical, and leadership capabilities. · Extensive knowledge of North Carolinas Child Welfare program and related operational processes is strongly preferred. · Focuses on high-impact application support, system reliability, and proactive issue prevention rather than hardware. · Requires advanced technical proficiency, deep troubleshooting expertise, and the ability to mentor and guide junior staff. Operations & Maintenance (O&M) Support Responsibilities · Oversee and support resolution of complex county issues escalated beyond front-line Help Desk capabilities. · Perform advanced diagnostics to determine systemic or multi-layer root causes. · Lead resolution efforts for high-severity or cross-county problems. · Identify, classify, and escalate critical application or infrastructure issues to development and leadership teams. · Provide strategic recommendations for improving operational stability and reducing recurring issues. Technical & Cross-Team Collaboration · Partner closely with business owners, architecture teams, developers, QA, and cross-agency stakeholders to analyze and resolve complex problems. · Reproduce, isolate, and document high-complexity defects, system behavior anomalies, and performance issues. · Recommend strategic product, workflow, or process improvements based on long-term trend analysis and emerging patterns. · Mentor junior team members and foster cross-team knowledge sharing. Coordination & Communication · Act as a liaison between Business, Program Management, System Development, A&I Technical Architecture, county leadership, and other partners. · Support the coordination and implementation of system change requests. · Communicate impact assessments, risk evaluations, and proposed solutions to leadership and stakeholders.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 159048 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Browser Based Application job openings in Raleigh, NC Jobs List NCFAST Help Desk Analyst Mid-App Support (798021) Create date: 30-Mar-2026 Start date : 03/23/2026 End Date : 03/22/2027 Submission deadline : 04/06/2026 Client Info : NCDHHS-NCFAST Note: * Agency Interview Type : Either Webcam Interview or In Person * Hybrid Description: This is an Application/Production Support position where selected.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) TAPS Help Desk AnalystSr. -449253 Create date: 26-Aug-2016 Description: NC FAST requires the services of (2) two Help Desk Senior Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. Required Skills: * Experience and knowledge of browser-based applications. * Experience researching, analyzing and interpreting automated .... (This job is for - Help Desk Jobs in NC Raleigh Analyst - (in Raleigh, NC))    Browser Based Application job openings in other states Jobs List IT Security Engineer - J-10-885-631 Create date: 15-Apr-2014 Job Description: - Assist the Global Application Security Certification Team (GASCT) in conducting security reviews against First Data Corporation browser-based applications and web services. - Maintain integrity and confidentiality of client information by ensuring appropriate safeguards are in place. - Perform technical security wo.... 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