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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Automation SLA Server Hardware CA Monitoring Tools SCOM HP Site Scope 9 Microsoft X
 
Requirement id 15991
Job title Analyst
Job location in Lrving, TX
Skills required Windows Server, Automation, Microsoft Server, SLA Server Hardware CA Monitoring Tools
Open Date 18-Oct-2013
Close Date
Job type Contract to Hire
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type Phone Screening
Apply
   Email Recruiter: coolsoft
Job Description Analyst: Windows Server, Automation, Microsoft Server, SLA Server Hardware CA Monitoring Tools

** Only W2 Employee - No Subcontracting

** Can submit only Green Card and Citizens

** Can submit at higher rate

*** Over Time is paid at 1.420 times
OT - Extra Hours on Weekdays and Saturdays

*** Double Time is paid at 2.0 times
DT - Hours worked on Sundays


Functional Job Overview
The Windows Monitoring Analyst performs monitoring and escalation of alerts from Windows Server systems.

Candidate and Job Summary
Ideal candidate must be a team player, detail oriented with strong follow through-capabilities, dependable and able to handle rapidly changing priorities with a positive attitude with great flexibility. The candidate will work in a 7x24 first-responder team performing monitoring, validation and escalations of Microsoft Server and Application alerts within specified SLA times.

Job Requirements, Duties & Responsibilities
Monitor Windows Server operations: server hardware, applications and processing
Monitor, review and respond to alerts from automated system monitors
Opens, updates, closes and monitors Remedy Trouble Tickets within the SLA
Complete Daily Check Sheets
Other duties as assigned to meet business requirements

Fundamental Process Skills
Ability to multi-task, prioritize and resolve urgent issues
Utilize process skills with high attention to detail
Ability to follow documented procedures during system failures
Ability to follow daily system checklists
Escalates to both internal and external sources to expedite resolution of issue
Ability to follow and understand all standards, processes, procedures and policies



Technical Skills / Knowledge
Familiarity with a variety of system management tools and programs that could include one or more of the following:
CA monitoring tools preferred (Spectrum)
Microsoft MOM / SCOM
HP SiteScope
Windows event monitoring applications
Fundamental knowledge of:
Microsoft Windows XP or higher
Microsoft Windows Server 2003 or higher
File Transmissions (FTP)
Remedy
Knowledge of Microsoft applications: Office, Visio, Access & SharePoint
Basic understanding of networking principles

Communication Skills
Utilize interpersonal and communication skills for working with customers
Ability to provide on-call engineers critical information in a clear, concise and quick manner
Required Experience
1-2 years experience in a 7/24/365 command & control center
1+ years of hands-on experience in a Microsoft environment

Work Schedule
Nonexempt position
Shifts are comprised of 4 – 10 hour shifts / 30 minute lunch / 40 hours per week
Minimal Overtime
Ability to work “ANY” shifts, including nights, weekends and holidays
Shifts may be rotated and reassigned as needed to meet business requirements

Education Requirements
A High School Diploma is required; Associates degree or higher in data processing or equivalent preferred
Certifications with Microsoft applications a plus
ITIL Foundations Certifications a plus
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 15991 while calling.
 
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(Analyst: Windows Server, Automation, Microsoft Server, SLA Server Hardware CA Monitoring Tools in Lrving, TX)
     
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