Business Analyst SMS IVR Cisco Architect (Jobs in Minneapolis, MN)   Requirement id 108641 Job title Architect Job location in Minneapolis, MN Skills required Business Analyst, SMS, Telecommunication Applications, IVR Cisco Open Date 28-Jul-2020 Close Date Job type Contract to Hire Duration 4 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Architect: Business Analyst, SMS, Telecommunication Applications, IVR Cisco Job Description: Title: Business Architect Work Location: Remote Description What is the specific title of the position? Optum OmniChannel Digital Business Architect *** This is the same Biz Arch position. Experience with non-voice channels are needed here (Email, SMS, Chat, etc.). PROJECT: The Optum OmniChannel team is transforming our contact center infrastructure through a multi-year program entitled Omni. The Omni program provides a platform level technical refresh for the delivery of inbound customer calls to ~100,000 agents globally, and will also refresh and deliver new customer channel interactions through outbound, chat, email, click-to-call, and other contact types. IDEAL BACKGROUND: The ideal candidate has a strong background in voice and data telecommunications working with software vendors such as Genesys, Avaya and Cisco. They must be well versed in translating business to technical requirements specifically for call center agent migrations across technology platforms as well as other Omni related channels such as IVR, chat, SMS, email. Co-browse, and chat/voice bots. For this role at Optum, we are migrating agents from Avaya/Cisco to a Genesys platform. TOP REQUIREMENTS: Genesys technical implementation knowledge or related skills with a similar software vendor, Business requirements gathering and analysis for call center agent migrations, Ability to lead a large cross-functional team. *** What experience will set candidates apart from one another? Proven ability to lead large enterprise call center agent migrations between technology platforms. OVERVIEW: The Optum OmniChannel Business Architect is a leadership role performing a highly collaborative function across business and IT teams to envision and deliver Omni capabilities to the business. The Business Architect, working with CCS resources (e.g. call flow analyst, platform lead), Suppliers (e.g. Genesys), and enterprise partners (e.g. Optum CIO enterprise architects), collaborate with the business to develop an end-to-end view of Omni capabilities for implementation. Deliverables include high level requirements, designs, and diagrams articulating the Omni solution to be delivered. Solutions vary across lines of business, channels, and integrations (e.g. CRM). Additionally, this role will focus on the delivery of enterprise business and technical capabilities for contact center infrastructure, applications, solution designs, integration to other enterprise systems, and development of end-to-end solutions for all Contact Center Services technology platforms. This role brings a holistic perspective of real-time communications, information, and architectures, and both leads and collaborates across functional teams for acceptance and alignment with overall enterprise business strategies and technology initiatives. Is this person a sole contributor or part of a team? Part of a team. If so, please describe the team? (Name of team, size of team, etc.) OmniChannel Architecture team 10-12 Business Architects. What are the top 5-10 responsibilities for this position? (Please be detailed as to what the candidate is expected to do or complete on a daily basis) * Leads and participates in the planning, analysis, and design tasks related to the establishment and implementation of an enterprise OmniChannel architecture. * Defines and communicates the contact center architecture vision for business and technical strategies across contact center infrastructure, applications, personalization, and agent desktop capabilities including end-points (phones). * Engages in business analysis and design for contact routing, personalization, OmniChannel, and self-service analysis and design. * Analyzes and defines business and agent desktop requirements, which evolve over time int   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 108641 while calling.   Other jobs in MN: Coon Rapids (2), Duluth (6), Eagan (1), Edina (3), Little Falls (1), Maplewood (4), Mineapolis (1), Minneapolis (69), Minnesota (1), North Saint Paul (1), Plymouth (1), Roseville (2), Saint Cloud (3), Saint Paul (41), St Cloud (1), St Paul (5), Unknown (1), Business Analyst job openings in Minneapolis, MN Jobs List Business Analyst (WFM) - 70178 Create date: 11-Dec-2020 Note: There are 4 openings, rates will vary between these and there is flexibility for higher level resources above posted rate MUST have healthcare and prior authorization experience. 2 of the 4 will need to have the Workflow management. We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens. Job Description: Business Analyst UAT Jobs in MN Minneapolis Analyst - (in Minneapolis, MN)) BA-US Benefits Rewards (Kim) - 63769 Create date: 02-Jun-2020 Note: * Candidate must be your W2 Employee. * We should submitt only GC, GC EAD, L2 EAD, H4 EAD and Citizen. * We should take signed RTR form from the candidate (Candidate RTR form should be only on the name of Apex Systems) Job Description : Business Analyst US Total Benefit Reward.... (This job is for - Business Analyst Jobs in MN Minneapolis Consultant - (in Minneapolis, MN)) Business Analyst - 62570 Create date: 22-Apr-2020 Candidate must be our W2 Employee. We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens. Job Description : Our client is seeking a Business Analyst to assist with the development of a new application. The homegrown application consolidates multiple data/apps into one interface for easy access/visibility. The indi.... (This job is for - Business AnalystDevelopment Jobs in MN Minneapolis Analyst - (in Minneapolis, MN)) Solutions Architect - 57346 Create date: 06-Jan-2020 Note: * We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens. * Candidate must be our W2 Employee. * Candidates RTR form should be only on the name of APEX Systems. * Candidate must be local. Job Description : - Provide technical leadership to ensure technical design and im.... (This job is for - Business Analyst Jobs in MN Minneapolis Architect - (in Minneapolis, MN)) Data Governance BA - 45718 Create date: 08-Apr-2019 Candidate must be your W2 Employee. We should submitt only GC, GC EAD, L2 EAD, H4 EAD and Citizen. Job Description : Candidate Name: Business/Data Analyst Duration: 12 Months – likely to extend Minneapolis, MN- LOCAL CANDIDATES PREFERRED! Description: Respons.... (This job is for - Business AnalystAnalysis Jobs in MN Minneapolis Consultant - (in Minneapolis, MN))    Business Analyst job openings in other states Jobs List 2024-9380 Business Analyst And Tester -SP Create date: 27-Mar-2026 Bid URL:https://app.authorium.com/vendor/opportunities/15786 Note: Online Submission Note: Project Role: Senior Technical Specialist Submission Deadline: 4/9/2026 5:00 PM (PST) Start Date: 7/1/2026 End Date: 6/30/2028 Client: The California Public Employees Retirement System (CalPERS) Desc.... (This job is for - Business Analyst UAT Jobs in CA Sacramento Analyst - (in Sacramento, CA)) ITSAC 529601672 Business Analyst 2 -SP Create date: 24-Mar-2026 Bid URL: https://dir.my.site.com/itsacvendor/s/itsac-vendor-response/a58cs00000Knlj5AAB/529601672 Note: Online Submission Note: Total estimated hours per Candidate shall not exceed 800 hours. Note: RTR form must be signed by the candidate Submission Deadline: 3/27/2026 @ 5:00 PM Start Date: 4/27/2026 End D.... (This job is for - Business Analyst Jobs in TX Austin Analyst - (in Austin, TX)) ITSAC 537601624R Business Analyst 3 -SP Create date: 24-Mar-2026 Bid URL: https://dir.my.site.com/itsacvendor/s/itsac-vendor-response/a58cs00000KnZXGAA3/537601624r Note: Online Submission Note: Total estimated hours per Candidate shall not exceed hours. Note: RTR form must be signed by the candidate Submission Deadline: 03/31/2026 @ 5:00 PM (CT). Start Date: 4/27/2026 E.... (This job is for - Business Analyst Jira Jobs in TX Austin Analyst - (in Austin, TX)) NCDOT - Technical Specialist (797206) Create date: 23-Mar-2026 Position Title: Technical Specialist - Junior - ECM Solution Designer (797206) Start date : 03/23/2026 End Date : 03/22/2027 Submission deadline : 03/27/2026 Client Info : NCDOT Note: * Agency Interview Type : Webcam Interview Only * Remote * Selected candida.... (This job is for - Business AnalystSharePoint Jobs in NC Raleigh Specialist - (in Raleigh, NC)) Technical Specialist Junior ECM Solution Designer (797207) Create date: 23-Mar-2026 Start date :3/23/2026 End Date :03/22/2027 Submission deadline :03/27/2026 Client Info : NCDOT Note: * Work Arrangement: Remote * Selected candidate must be comfortable using their own equipment to remote into a virtual workspace. A laptop will not be provided. * No compute.... (This job is for - Business AnalystTFS Jobs in NC Raleigh Specialist - (in Raleigh, NC))    Business Analyst job openings in MN Jobs List MNSITE-3679 MMB Next Generation Website -VP Create date: 05-Mar-2026 Bid URL: https://app01.jaggaer.com/apps/Router/SourcingResponseSummary?EventId=1372526&SupplierId=17644677&tmstmp=1772123439232 Note: Online Submission Submission Deadline: 3/23/2026 at 3:00 PM EDT Start Date: 4/1/2026 End Date: 6/30/2027 Client: The Minnesota Department of Information Technology Services.... (This job is for - Project Manager Business Analyst Jobs in MN StPaul Developer - (in St Paul, MN)) MNSITE-3655 Business Analyst 25P294/25P297 -SP Create date: 02-Feb-2026 Bid URL: https://app01.jaggaer.com/apps/Router/SourcingResponseSummary?ResponseId=4126663&tmstmp=1770027291745 Note: Online Submission Submission Deadline: 2/13/2026 2:00 PM CST Start Date: 3/16/2026 End Date: 9/16/2026 Client: The Metropoitan Council Description: • Bachelors degree.... (This job is for - Business Analyst Jobs in MN StPaul Analyst - (in St Paul, MN)) MNSITE-3647 Electronic Document Management System (EDMS) -SP Create date: 21-Jan-2026 Bid URL: https://app01.jaggaer.com/apps/Router/SourcingResponseSummary?EventId=1362962&SupplierId=17644677&tmstmp=1769011000778 Note: Online Submission Submission Deadline: 2/4/2026 2:00 PM CST Start Date: 2/26/2026 End Date: 2/25/2027 Client: The Minnesota Department of Information Technology Services Business Analyst Jobs in MN SaintPaul Analyst - (in Saint Paul, MN)) MNSITE-2241 Sr BA/PM Grants Management (GMS) 81134 -SP Create date: 29-Nov-2021 Bid URL: https://solutions.sciquest.com/apps/Router/SourcingResponseSummary?ResponseId=2402915&tmstmp=1638213386703 Incumbent: No, there are no incumbents Note: RTR form must be signed by the candidate. Note: This request is for 1 full time staff augmentation resource. Each vendor is allowed to submit 1 resource. <.... (This job is for - Business Analyst Jobs in MN SaintPaul Analyst - (in Saint Paul, MN)) Business Analyst (ML/AI) - 70215 Create date: 14-Dec-2020 Candidate must be our W2 Employee. Job Description: Role: Business Analyst (Machine Learning / AI) Client: Large Healthcare Provider Terms: Contract Location: 100% Remote Overview: The business and application enables Providers are able to go in and submit their own Prior .... (This job is for - Business Analyst UAT Jobs in MN EdenPrairie Analyst - (in EDEN PRAIRIE, MN)) (Architect: Business Analyst, SMS, Telecommunication Applications, IVR Cisco in Minneapolis, MN)

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