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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Business Analyst UX Workflow Analyst
(Jobs in Sunnyvale, CA)
 
Requirement id 100004
Job title Analyst
Job location in Sunnyvale, CA
Skills required .Net, Organizational Skills, Business Analyst, UX Workflow
Open Date 07-Nov-2019
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement not found
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Analyst: .Net, Organizational Skills, Business Analyst, UX Workflow

We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens


Description:

POSITION SUMMARY

The Operations Business Analyst will be part of the Product Management team which is working to operationalize key programs in VUDUs portfolio based on the voices of its customers. The incumbent will work with VUDUs Marketing, Merchandising, Content Operations, and Customer Care on cross functional video streaming programs.


Essential Duties:

Aggregate and triage customer feedback from various sources (iOS/Android app stores, social media, internal customer care team, etc.) into feature enhancement requests Maintain close contact with customers by responding directly to customer reviews and emails to gather additional information
Perform sentiment analysis to track customer feedback over time, while collaborating with product owners to deliver reports on customer satisfaction of new and existing product features
Operationalize Vudus newly launched Family Play program: define Family Play-enabled titles and collaborate with content team for creation of metadata files and associated issues
Coordinate new releases and investigate availability issues for Vudus Disc + Digital and Instawatch programs; work with Vudu content team and Walmart merch team

Work Schedule:

Full-time; typically 40 hours/week


MINIMUM JOB QUALIFICATIONS:

Education: Bachelors Degree

Experience:

Bachelors Degree
2+ years experience in Product Operations, Program Management, Operations Manager, Product Management, Product Management, or Business Analyst
Experience in a Voice of Customer role preferred
Experience with video streaming services or media/entertainment industry preferred
Experience in identifying operational efficiencies and introducing processes to overall product management workflows preferred
Experience in gathering customer and business insights, and identifying trends from both qualitative and quantitative inputs preferred
Cross functional collaboration across various teams: product, UX, marketing, merchandising, customer care preferred


Knowledge/Skills/Abilities:

Strong oral and communications skills
Strong organizational skills and attention to detail
Passion for movies and TV
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 100004 while calling.
 
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(Analyst: .Net, Organizational Skills, Business Analyst, UX Workflow in Sunnyvale, CA)
     
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