Business Analyst User Documentation Information Technology Service Management Analy   Requirement id 148281 Job title Analyst Job location in Raleigh, NC Skills required Business Analyst, Customer Service Skills, Technical Staff, User Documentation Information Technolog Open Date 08-Jul-2024 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Business Analyst, Customer Service Skills, Technical Staff, User Documentation Information Technolog Hybrid No of Submissions : 2 start date :07/15/2024 End date :07/14/2025 submission deadline : 07/10/2024 client info : NCDPS Note: * Agency Interview Type: Either Webcam Interview or In Person * Business Analyst required to performs analytical analysis including business objectives and process review, function design and testing of assigned special projects. Description : ***This is a hybrid position. The candidate will be expected to be onsite 2-3 days a week. Performs analytical analysis including business objectives and process review, function design and testing of assigned special projects. Understands the business functions and system needs of various sections, to develop specifications and business requirements. This work involves establishing and maintaining relationships with state agency stakeholders and project team members, such as: DAC, DPS, SCP, DIT, etc. to optimize and streamline processes. The role requires an understanding of the business functions, technology components and strategic goals of State government. MAJOR DUTIES AND RESPONSIBILITIES: • Serve as ServiceNow ITSM and process improvements technical point of contact. • Demonstrate proficiency in ServiceNow platform functionalities and capabilities, including ITSM, ITOM, HRSD, and CSM modules. • Display willingness to be adaptable, research independently and consistently process complex information quickly. • Effectively collaborate with stakeholders to gather, analyze, and develop detailed documents to reflect business requirements and process improvement solutions. • Work closely with department subject matter experts (SMEs) by utilizing ITIL, Kaizen and Lean Six Sigma concepts to define, implement and test catalog items to streamline the variety of internal process workflows across DAC, DPS, SCP, etc. • Interface well with DIT, MIS, Institutions, Correction Enterprise, HR, Combined Records, Facility Management, etc. to design and implement process improvement efforts. • Continuously evaluate and enhance accessibility and usability of the agencies Self-Service Portals. • Create intricate reports and perform data analysis to assist management with identifying trends, balancing workloads, and improving data integrity. • Prepare and facilitate technical training videos for IT staff as well as customers on an ongoing basis. • Mentor Special Projects intern and others on ServiceNow and ITIL best processes. • Assist management with project coordination and act as backup when required. • Display a basic understanding of software development lifecycle (SDLC) and Agile methodologies. • Exhibit knowledge of MS Office, process modeling tools and MS Power Suite (e.g., Power Automate)   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 148281 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Business Analyst job openings in Raleigh, NC Jobs List NCDOT - Technical Specialist, Construction (779937) Create date: 30-Oct-2025 Start date : 11/03/2025 End Date : 01/23/2026 Submission deadline : 10/31/2025 Client Info : NCDOT Note: * Agency Interview Type : Webcam Interview Only * Remote * **The candidate must current reside in North Carolina. **Position is remote with minimal in-person eng.... (This job is for - Business Analyst Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDPI - Business Analyst- Mid Level (775553) Create date: 29-Aug-2025 Start Date :9/8/2025 End Date :09/04/2026 Submission Deadline :09/05/2025 Client Info : NCDPI Note: * **This is an onsite position in Raleigh, NC. Description : Job Title: Business Analyst – Financial Systems (NC DPI) Overview We are see.... (This job is for - Business Analyst Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDPI - Business Analyst - Expert (775551) Create date: 29-Aug-2025 Start date : 09/08/2025 End Date : 09/04/2026 Submission deadline : 09/05/2025 Client Info : NCDPI Note: * Agency Interview Type : In Person Only * Onsite Description : Job Title: Business Analyst / Project Manager– Financial Systems (NC DPI) Overvi.... (This job is for - Business Analyst Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDOT - Business Analyst- Expert (765271) Create date: 09-Jun-2025 Start date : 07/07/2025 End Date : 02/02/2026 Submission deadline : 06/13/2025 Client Info : NCDOT Note: * Agency Interview Type : Webcam Interview Only * Remote Description : ****The candidate must reside in the United States. The candidate must be willing to .... (This job is for - Business Analyst Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDOT - SharePoint Product Specialist (756999) Create date: 20-Feb-2025 No of Submissions : 2 Start date : 03/03/2025 End Date : 03/02/2026 Submission deadline : 02/26/2025 Client Info : NCDOT Note: * Agency Interview Type : Webcam Interview Only * Remote Description : **All candidates must be currently local to the Tria.... (This job is for - Business Analyst Jobs in NC Raleigh Specialist - (in Raleigh, NC))    Business Analyst job openings in other states Jobs List GTA Senior Technical Business Analyst (780082) Create date: 31-Oct-2025 Start date :11/24/2025 End Date : 06/30/2026 Submission deadline : 11/05/2025 Client Info : GTA Note: * Agency Interview Type: Either Web Cam or In Person * Work Arrangement: Onsite Description: The state of Georgia is dedicated to modernizing our court operation.... (This job is for - Business Analyst Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Business Analyst 5 - 150316 Create date: 27-Oct-2025 Start date : 11/03/2025 End Date : 1 Years from projected start date Submission deadline : 11/3/2025 10:00:00 AM Client Info : MSP Note: * - Interview Process: Interviews will be held in person at the MSP Headquarters. Candidates MUST be available for an in-person interview. - Candidates .... (This job is for - Business Analyst Jobs in MI Dimondale Analyst - (in Dimondale, MI)) Business Analyst/Consultant III - 150359 Create date: 27-Oct-2025 Start date : 12/01/2025 End Date : 06/30/2026 Submission deadline : 11/3/2025 4:00:00 PM Client Info : DOA Note: * Interview Process: One round via Teams. Potentially second round if needed and reference checks for top candidates. * Duration of Contract: Until 6/30/2026 *.... (This job is for - Business Analyst Stakeholders Integration Jobs in WI Madison Analyst - (in Madison, WI)) Business Analyst 4 -150225 Create date: 23-Oct-2025 Start date : 11/24/2025 End Date : 1 Years from projected start date Submission deadline : 10/29/2025 10:00:00 AM Client Info : LEO/UIA Note: * Interview Process: Virtual Interviews via MS Teams video. Please use laptop and be prepared to share screen if asked. Multiple rounds are possi.... (This job is for - Business Analyst Jobs in MI Detroit Analyst - (in Detroit, MI)) IT Business Systems Analyst Expert - 65008 Create date: 21-Oct-2025 Start date :11/17/2025 End Date :11/30/2026 Submission deadline : 10/27/2025 Client Info : NeDHHS Note: * Candidates can work remotely. Description: Expert Business Analyst – Medicaid Managed Care Contract Compliance Tracking Position Summary: we are.... (This job is for - Business Analyst Medicaid Jobs in NE Lincoln Expert - (in Lincoln, NE))    Business Analyst job openings in NC Jobs List Business Analyst - 135868 Create date: 09-Oct-2024 No of Submissions : 3 Start date : 11/04/2024 End Date : 05/15/2026 Submission deadline : 10/14/2024 Client Info : ITS Note: * Interview Process: Teams with camera on * Duration of the Contract: * At least through fiscal year-end, June 26, 2026, with possib.... (This job is for - Stakeholders Business Analyst Jobs in NC Bismark Analyst - (in Bismark, NC)) NC FAST/HSBIA Child Welfare Trainer/Content Dev (727486) Create date: 10-Jan-2024 Hybrid start date :01/15/2024 End date :07/25/2024 submission deadline : 01/16/2024 client info : NCDHHS-NCFAST Description : Important Note: Statewide travel up to 30% of the time is required in the performance of the work for this pos.... (This job is for - Business Analyst Jobs in NC Durham Consultant - (in Durham, NC)) NC - Meck County - Developer/Programmer- Mid Level (721711) Create date: 05-Oct-2023 Remote start date :10/02/2023 End date :09/30/2024 submission deadline :10/11/2023 client info :Mecklenburg County - Information Technology Services - Service Development Description : Contractor shall provide POSSE consulting services.... (This job is for - Business Analyst Jobs in NC Charlotte Developer - (in Charlotte, NC)) NC FAST Agile Project Manager (668330) Create date: 14-Dec-2021 Start Date :12/13/2021 End Date :12/12/2022 Submison Deadline :12/21/2021 Client Info: NCDHHS-NCFAST note: * Agency Interview Type:Webcam Interview Only Description : NC FAST is looking for an experienced Agile Project manager to provide senior level.... (This job is for - Business Analyst RFP Jobs in NC Durham Manager - (in Durham, NC)) SAS/SQL Fraud Analyst - 70893 Create date: 14-Jan-2021 Note: This is a markup account, please list consultants W2 hourly pay rate in the comments section when submitting. Upon offer, it is required to show consultants W2 take home pay in the Exh A. Candidate must be our W2 Employee. We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens. Job Description: Business Analyst Jobs in NC Charlotte Analyst - (in Charlotte, NC)) (Analyst: Business Analyst, Customer Service Skills, Technical Staff, User Documentation Information Technolog in Raleigh, NC)

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