Business Analyst User Documentation Information Technology Service Management Analy   Requirement id 148281 Job title Analyst Job location in Raleigh, NC Skills required Business Analyst, Customer Service Skills, Technical Staff, User Documentation Information Technolog Open Date 08-Jul-2024 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Business Analyst, Customer Service Skills, Technical Staff, User Documentation Information Technolog Hybrid No of Submissions : 2 start date :07/15/2024 End date :07/14/2025 submission deadline : 07/10/2024 client info : NCDPS Note: * Agency Interview Type: Either Webcam Interview or In Person * Business Analyst required to performs analytical analysis including business objectives and process review, function design and testing of assigned special projects. Description : ***This is a hybrid position. The candidate will be expected to be onsite 2-3 days a week. Performs analytical analysis including business objectives and process review, function design and testing of assigned special projects. Understands the business functions and system needs of various sections, to develop specifications and business requirements. This work involves establishing and maintaining relationships with state agency stakeholders and project team members, such as: DAC, DPS, SCP, DIT, etc. to optimize and streamline processes. The role requires an understanding of the business functions, technology components and strategic goals of State government. MAJOR DUTIES AND RESPONSIBILITIES: • Serve as ServiceNow ITSM and process improvements technical point of contact. • Demonstrate proficiency in ServiceNow platform functionalities and capabilities, including ITSM, ITOM, HRSD, and CSM modules. • Display willingness to be adaptable, research independently and consistently process complex information quickly. • Effectively collaborate with stakeholders to gather, analyze, and develop detailed documents to reflect business requirements and process improvement solutions. • Work closely with department subject matter experts (SMEs) by utilizing ITIL, Kaizen and Lean Six Sigma concepts to define, implement and test catalog items to streamline the variety of internal process workflows across DAC, DPS, SCP, etc. • Interface well with DIT, MIS, Institutions, Correction Enterprise, HR, Combined Records, Facility Management, etc. to design and implement process improvement efforts. • Continuously evaluate and enhance accessibility and usability of the agencies Self-Service Portals. • Create intricate reports and perform data analysis to assist management with identifying trends, balancing workloads, and improving data integrity. • Prepare and facilitate technical training videos for IT staff as well as customers on an ongoing basis. • Mentor Special Projects intern and others on ServiceNow and ITIL best processes. • Assist management with project coordination and act as backup when required. • Display a basic understanding of software development lifecycle (SDLC) and Agile methodologies. • Exhibit knowledge of MS Office, process modeling tools and MS Power Suite (e.g., Power Automate)   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 148281 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Business Analyst job openings in Raleigh, NC Jobs List NCDOT - Technical Specialist (797206) Create date: 23-Mar-2026 Position Title: Technical Specialist - Junior - ECM Solution Designer (797206) Start date : 03/23/2026 End Date : 03/22/2027 Submission deadline : 03/27/2026 Client Info : NCDOT Note: * Agency Interview Type : Webcam Interview Only * Remote * Selected candida.... (This job is for - Business AnalystSharePoint Jobs in NC Raleigh Specialist - (in Raleigh, NC)) Technical Specialist Junior ECM Solution Designer (797207) Create date: 23-Mar-2026 Start date :3/23/2026 End Date :03/22/2027 Submission deadline :03/27/2026 Client Info : NCDOT Note: * Work Arrangement: Remote * Selected candidate must be comfortable using their own equipment to remote into a virtual workspace. A laptop will not be provided. * No compute.... (This job is for - Business AnalystTFS Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDOT - Technical Specialist, Construction (779937) Create date: 30-Oct-2025 Start date : 11/03/2025 End Date : 01/23/2026 Submission deadline : 10/31/2025 Client Info : NCDOT Note: * Agency Interview Type : Webcam Interview Only * Remote * **The candidate must current reside in North Carolina. **Position is remote with minimal in-person eng.... 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(This job is for - Business Analyst Jobs in NC Raleigh Analyst - (in Raleigh, NC))    Business Analyst job openings in other states Jobs List Lead IT Procurement Officer - 163902 Create date: 29-Jul-2026 Start date : 8/18/2026 End Date : At least 3 Years from projected start date Submission deadline : 8/5/2026 3:00:00 PM Client Info :MDHS Note: *100% Onsite required. Description: Ensure contract management activities for all IT procurement are undertaken timely with int.... (This job is for - Project Manager Business Analyst Jobs in MS Jackson Consultant - (in Jackson, MS)) DCY - Business Analyst 3/ BA3 (808110) Create date: 29-Jul-2026 Start date : 08/17/2026 End Date : 06/30/2027 Submission deadline : 08/03/2026 Client Info :DCY Note: *In Person Interviews *Hybrid Columbus - Needs to be able to come in person as needed Description: Business Analyst 3 The Business Analyst serves as a Se.... (This job is for - Business Analyst Jobs in OH Columbus Analyst - (in Columbus, OH)) Business Analyst - Project Lead - 12737 Create date: 14-Jul-2026 Start date :08/27/2026 End date :12 Months from projected start date Submission deadline :7/21/2026 5:00:00 PM Client info :SCDHHS Note : *Interview Process: 1 round, Virtual/Online *Duration of the Contract: 12 months *Possibility for Extension: Yes *Work .... (This job is for - Business Analyst Jobs in SC Columbia Analyst - (in Columbia, SC)) Business Analyst 5 - 160928 Create date: 08-Jul-2026 Start date :8/3/2026 End Date :6 Months from projected start date Submission deadline :7/14/26 at 10 am EST Client Info : MDE Note: * Local candidates (strongly preferred) or non-local (must be willing to relocate at their own expense from acceptance with no delays & follow the hybrid schedule). <.... (This job is for - Business Analyst Jobs in MI Lansing Analyst - (in Lansing, MI)) Business Analyst 5- 160443 Create date: 01-Jul-2026 Start date :08/03/2026 End Date :09/30/2027 Submission deadline :7/8/2026 10:00:00 AM Client Info : DTMB Note: -Interview process: 1st round is a 30 minute virtual interview on Teams. *Next round is a one hour in-person interview at the office. *First round interview will be.... (This job is for - Business Analyst Jobs in MI Lansing Analyst - (in Lansing, MI))    Business Analyst job openings in NC Jobs List NCFAST/HSBIA Child Welfare Trainer/Content Dev (799112) Create date: 31-Mar-2026 Start date : 04/06/2026 End Date : 02/27/2027 Submission deadline : 04/07/2026 Client Info : NCDHHS-NCFAST Note: * Agency Interview Type : Either Webcam Interview or In Person * Hybrid * Important Note: Statewide travel up to 30% of the time is required in the performance.... (This job is for - Business Analyst Jobs in NC Durham Consultant - (in Durham, NC)) NCFAST/HSBIA Child Welfare Trainer/Content Dev (789954) Create date: 30-Dec-2025 Start date : 12/29/2025 End Date : 12/21/2026 Submission deadline : 01/06/2026 Client Info : NCDHHS-NCFAST Note: * Agency Interview Type : Either Webcam Interview or In Person * Hybrid * Important Note: Statewide travel up to 30% of the time is required in the performance.... (This job is for - Business Analyst Jobs in NC Durham Consultant - (in Durham, NC)) Business Analyst - 135868 Create date: 09-Oct-2024 No of Submissions : 3 Start date : 11/04/2024 End Date : 05/15/2026 Submission deadline : 10/14/2024 Client Info : ITS Note: * Interview Process: Teams with camera on * Duration of the Contract: * At least through fiscal year-end, June 26, 2026, with possib.... 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