Business Analyst System Analysis Excellent Written And Verbal Communication Analyst   Requirement id 45014 Job title Analyst Job location in Harrisburg, PA Skills required Business Analyst, Business Process Management, Computer Software Systems, System Analysis Excellent Written And Ve Open Date 14-Apr-2015 Close Date Job type Not specified Duration 3 Months Compensation DOE Status requirement --- Job interview type Face to Face interview Apply    Email Recruiter: coolsoft Job Description Analyst: Business Analyst, Business Process Management, Computer Software Systems, System Analysis Excellent Written And Ve Client Info: DHS Description: This is a unique position requiring someone with experience as a Business Analyst for software system implementations who also has experience providing/overseeing direct user support for the systems being implemented. Department of Human Services (DHS), began a new IT project in April 2012 for the development and implementation of a child welfare statewide IT system (CWIS). This new system will be developed in four phases over five years. Phase I commenced in March 2013 and was implemented in December 2014. Phase II will begin in 2015. Phase 1 will be supported with four maintenance releases per year. In addition to implementation of CWIS, OCYF also created a CWIS Support Center to serve as a user helpdesk for the system. The Support Center has three Tiers of support – Tier I is staffed by a contracted agency, Tier II is staffed by OCYF Business Analysts and Subject Matter Experts, and Tier III is staffed by the IT vendor and the Bureau of Information Systems. The contractors primary responsibilities will be to provide support to the OCYF, Systems and Data Management Section in coordinating project activities with County Children and Youth Agencies (CCYAs). Pennsylvania has a county administered child welfare system that is supervised by OCYF Central and Regional Offices. Each of the 67 CCYAs uses one of seven case management systems for day to day operations of their agencies. OCYF must coordinate with the CCYAs in the development and implementation of the Statewide IT System (CWIS) throughout the life of the project. Within the scope of Phase I and II, OCYF is including CCYAs in business and system requirements gathering, user acceptance testing and implementation readiness activities. CCYAs will also need to modify the seven systems to incorporate new requirements and data exchange protocols. The responsibilities of this position include overseeing the day-to-day operations of the Tier II Support Center. This includes monitoring the Tier II phone agents and the incident management system, Service Now, running reports, assigning tickets, etc. In addition, this position will participate in creation of user guidance and tip sheets as well as in other all phases of the software development lifecycle for CWIS. The contractor may have other business analyst related duties on an as needed basis. These may include participation in business requirements gathering, documentation and review; assisting with quarterly data collection processes and submission of required federal and state reports; and the providing technical assistance to OCYF and business partner users of the legacy and enterprise systems. TASKS TO BE PERFORMED: 1. Oversee the day to day operations of CWIS Support Center Tier II which is staffed by additional OCYF Business Analysts and Subject Matter Experts. 2. Assists with development of user guidance and tip sheets related to CWIS functionality 3. Monitors Support Center calls and tickets, uses associated software. 4. Reviews business/user requirements and process flows for system development or enhancements initiatives and provides associated systems deployment, adoption, problem resolution, and end-user support activities. 5. Reviews business/user requirements functional specifications to assist OCYF in assuring accuracy of the requirements traceability matrices for OCYF systems. 6. Provides assistance and support to business operations and end users for OCYF and/or DHS software applications regarding business operations and technical issue evaluations and resolutions. 7. Investigates and resolves business operational, software, and data issues identified and reported by users. 8. Communication with OCYF partners and county children and youth agencies to identify and resolve information system and data issues. 9. Coordinates project activities with county   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 45014 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33), Business Analyst job openings in Harrisburg, PA Jobs List Business Analyst/UAT - 414073 Create date: 08-Jun-2015 Description: This is a short term position to cover workload while another resource is out on maternity leave. Candidates MUST be IMMEDIATELY AVAILABLE to begin work and comfortable with the short-term duration. * MUST HAVE the BA and UAT skills as required. BACKGROUND/PROBLEM STATEMENT OCYF began a new IT project in.... 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(This job is for - Documentation Business Analyst Analytical Skills Jobs in PA Harrisburg Analyst - (in Harrisburg, PA))    Business Analyst job openings in other states Jobs List Business Analyst - Advanced - 7536 Create date: 22-Jul-2025 Start date : 08/11/2025 End Date : 12 Months from projected start date Submission deadline : 7/29/2025 5:00:00 PM Client Info : DES Note: * Interview Process: 1 round, Virtual/Online * Duration of the Contract: 12 months * Possibility for Extension: Yes * .... (This job is for - Business Analyst Jobs in SC Columbia Analyst - (in Columbia, SC)) Sr Internal Business Systems Analyst - 144230 Create date: 16-Jul-2025 Start date : 08/18/2025 End Date : 06/30/2026 Submission deadline : 7/23/2025 4:00:00 PM Client Info : DHS Note: * Interview Process: Teams meeting * Duration of the Contract: Through 6/30/26 * Onsite or Remote? Candidate MUST be a WI resident or willing to relocate.... 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(This job is for - Business Analyst Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA)) (Analyst: Business Analyst, Business Process Management, Computer Software Systems, System Analysis Excellent Written And Ve in Harrisburg, PA)

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