Business Analyst ServiceNow Excellent Oral And Written Communication Skills ITSM ITI   Requirement id 111196 Job title Analyst Job location in Sacramento, CA Skills required Business Analyst, Identity Access Management (IAM) System Engineering Experience, ServiceNow, Excellent Oral And Written Communication Open Date 29-Oct-2020 Close Date Job type Contract Duration 13 Months Compensation DOE Status requirement --- Job interview type Phone Screening Apply    Email Recruiter: coolsoft Job Description Analyst: Business Analyst, Identity Access Management (IAM) System Engineering Experience, ServiceNow, Excellent Oral And Written Communication Requirements Minimum education: Bachelor Industry experience: required Years of work experience: 1 year(s) Responsibilities Modis is in need of an individual with the following skills and experiences to fill a Business Analyst position. The position will interact with IT technical staff members and business staff members to collect, analyze, and document data, business process flows, system flows, policies and procedures for both current and future state related to identity and access management; as well as provide technical support for current identity applications. Time period: Start approximately 11/30/2020. Approximate term of twelve months with possible extension. Hours: 40 hours per week. Position may be required to occasionally work outside traditional business hours to meet the critical needs of the Information Technology division. Requirements: Hands-on experience in eliciting and documenting business and system requirements (including requirements for system interfaces) Strong communication skills Exceptional written skills, adept at taking notes and minutes at fast-paced, complex business and technical meetings Excellent verbal skills to handle tier II operational and customer support and resolution Experience in gathering, analyzing, and documenting data, business process flows, system flows, and leading/coordinating end users. Experience documenting business process changes and procedures Experience with process improvement methodologies Hands-in experience providing front end technical support to users of technology products or services. Experience with system interface creation SDLC. Experience with developing and running SIT and UAT Ability to collaborate and coordinate activities with internal and external IT staff, Project Managers, and vendors to understand and document technical requirements and tasks. Experience working with a wide variety of technical and non-technical staff at all levels. Experience with vendor solution assessments and implementations. Proficient in Microsoft Office Suite, including Visio and SharePoint. Preferred Experience: Experience in academic institutions or large integrated healthcare environment. Experience with complex system implementations/ solutions. Experience with an Identity and Access Management solution Experience with ITSM and ITIL Experience with Service Now Experience with customer service with both tier I and II support Experience with both waterfall and agile projects Experience developing training and/or marketing materials Responsibilities: Will work as a team member and independently on assigned deliverables. Elicit and document business and system requirements. Document current and future state workflows, business and system processes, and changes Lead/facilitate meetings with IT staff, end users/stakeholders, and vendors. Document meeting minutes, follow up tasks, issues, and key decisions. Perform research and analysis tasks as assigned by the Project Manager. Identify barriers and risks and resolve as needed. Provide documentation and training to transfer knowledge to the operational support unit. Provide tier II operational customer support and resolution for identity management systems Gather and document new processes, policies, and standards Perform analysis/evaluation to implement process improvements Design, develop and implement testing plans Develop training and organization change management materials General skills Must have AN-Business Analyst 5 year(s) of experience IAM   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 111196 while calling.   Other jobs in CA: Anaheim (4), Brea (3), Brisbane (2), Carlsbad (3), Concord (1), Culver City (1), Cupertino (5), Downtown Los Angeles (3), El Monte (3), El Segundo (1), Foothill Ranch (2), Irvine (1), La Jolla (2), Lake Forest (1), Larkspur Landing (1), Long Island (1), Los Angeles (27), Newport (1), Newport Beach (3), Orange (2), Orange County (7), Pasadena (1), Poway (5), Rancho Cordova (1), Redwood City (3), Sacrament (1), Sacramento (19), San Diego (87), San Francisco (24), San Jose (4), Simi Valley (1), South San Francisco (1), Westlake Village (2), Business Analyst job openings in Sacramento, CA Jobs List 2024-9380 Business Analyst And Tester -SP Create date: 27-Mar-2026 Bid URL:https://app.authorium.com/vendor/opportunities/15786 Note: Online Submission Note: Project Role: Senior Technical Specialist Submission Deadline: 4/9/2026 5:00 PM (PST) Start Date: 7/1/2026 End Date: 6/30/2028 Client: The California Public Employees Retirement System (CalPERS) Desc.... 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