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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
CCIE SES IT Professional Engineer
(Jobs in DURHAM, NC)
 
Requirement id 21332
Job title Engineer
Job location in Durham, NC
Skills required C Programming, CCIE, Networking Technology, SES IT Professional
Open Date 21-Oct-2014
Close Date
Job type Contract
Duration 3 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Engineer: C Programming, CCIE, Networking Technology, SES IT Professional

Looking for a new Customer Support Engineer opportunity? Experis, part of Manpower Group, is recruiting for a contract Customer Support Engineer for a client in the Research Triangle Park, NC. You can see it: you are working in a position where you are empowered to do new things in new ways. Where you can use your smarts to make a difference in a variety of projects. Where you will have opportunities for growth. You are also earning pay worthy of your expertise and can depend on a full benefits package. If that is your vision, Experis has work for you.

In this role, you will gain insight on the detailed functionality of products and partner with all distributed elements of the service chain.

The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.
This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology.

Responsibilities Include:
- Responsible for providing technical support regarding the companys proprietary systems and software.
- Assist customers in troubleshooting hardware/software related issues on various platforms.
- Provides second/third level technical support for router architecture (both hardware and software) to customers, partners, account teams, and other TAC engineers via phone/email/fax consultation to independently troubleshoot & debug product problems.
-Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
-Provides technology/product training and intellectual property material as required.
-Effectively utilizes moderate to complex lab setups to recreate and solve problems.
-Submits complete and correct Defect reports in area of expertise.
-Acts as a technical expert and provides support on a world-wide basis.
-Interacts across TAC teams and development teams at peer level.
-Receives minimal supervision and receives no instruction on routine work and general instruction on new assignments.
-Typically interfaces internally with CSEs, SEs, NCEs, and internal engineering departments.

Required Skills:
-Working knowledge of Networking industry, products and protocols.
-Strong analytical and troubleshooting skills.
-Proven crisis management skills and ability to handle critical customer issues/problems.
-Able to determine problems and deliver known solutions with a high level of customer satisfaction.
-Ability to determine root cause and resolution for previously unknown problems.
-Works on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.
-Successful at exercising judgment within defined procedures to determine appropriate action.
-Good verbal and written communication skills.
-Ability to work effectively with and provide guidance to other members of the work group.
-Promotes and solicits ideas within TAC team(s).
-CCIE desirable but not required.
-C programming experience desirable.
-BS in Computer Science recommended.
-2-5 years related experience.

This position must reside in Research Triangle Park, NC.

You can see it. More challenging work. A more interesting work environment. The opportunity to use your finely honed skills to make a real difference. And to collect pay that reflects your talent and expertise. If this is what you see for yourself, you need to talk to Experis.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 21332 while calling.
 
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(Engineer: C Programming, CCIE, Networking Technology, SES IT Professional in Durham, NC)
     
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