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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
CCNP Telecommunications SIP Networking Windows 20082012 Servers Engineer
(Jobs in
 
Requirement id 43551
Job title Engineer
Job location in Detroit, MI
Skills required CISCO Certification, CCNP, Telecommunications, SIP Networking Windows 20082012 Servers
Open Date 25-Feb-2015
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Engineer: CISCO Certification, CCNP, Telecommunications, SIP Networking Windows 20082012 Servers

Implement, monitor, test and troubleshoot all hardware and software pertaining to voice and video communications systems, contact center systems, interactive voice response, database/systems integration, and carrier services. Works with outside vendors to deliver successful migration from legacy TDM PBX to new IP-based systems and services as well as ensure system uptime is within the defined SLA for all communications related systems. Works with internal software development staff to implement interfacing from IP-based system to proprietary company software.

Responsibilities:

* Perform hardware installation, troubleshooting and repairs on Cisco Unified Communications Manager platform version 10.x, includes Cisco Teleconferencing VCS (e and x), MCU, and TMS Telepresence Infrastructure.
* Handle network, operating system, software support, and issues for all communication systems including Voice Processing System, Unified Contact Center Enterprise, Call Recording, Unity Connection, Unified Presence, Unified Telepresence, and 3rd party IVR.
* Ability to operate within VMWare virtualization environment as an administrator and/or collaborate with Virtualization team.
* Provide end user support for call recording tools. Assist end users as needed to ensure they are able to locate call recordings and produce those recordings as requested.
* Work with VoIP and traditional call flows and signaling protocols which include MGCP, SCCP, H.323, SIP/H.248, RTP/RTCP, T1, DTMF and FXS/FXO, TCP/IP, LAN Switching, Routing protocols, L2/L3, device configuration, VLAN, ACL, etc.
* Install and configure phones, peripheral devices, and software applications for internal office use, internal/external BYOD program/services, and remote SOHO.
Monitor, maintain, and configure Fax Servers
* In-depth expertise in VoIP protocols (SIP/H323, RTP, and related protocols) and their performance from outside the edge thru the core of the network
* Perform capacity planning activities to ensure trunk availability as well as overall system growth needs are met
Provide system, call flow, and knowledge base documentation for all communications systems
* Provide monitoring of all systems and applications
Ensure all daily production work is complete (daily system health check, monitor trunk capacity and utilization, monitor system backups)
* Assist with planning and execution of upgrades and software implementations
* Serve as the escalation point for 24x7x365 support of all communications systems
* Perform other duties as assigned

Qualifications:
Advanced Cisco Certification, CCNP+ or other related certification is preferred. Bachelors degree in related field required. A minimum of eight to ten years experience in telecommunications is preferred. Versed with various operating systems and application software is a requirement. Inter-Tel Axxess and Mitel 5000 PBXs, ISDN PRI, CAS T1 is preferred. Experience with immersive technology utilized for Videoconference and Collaboration/Training rooms is preferred. VoIP, SIP, CTI, and UC experience are a requirement. Networking skills are preferred. Support experience in a Contact Center utilizing outbound campaign dialing is preferred. Experience working with outside vendors, carrier, and network services is required. Knowledge of commonly used concepts, practices, and procedures as they relate to call routing, ACD, and capacity planning. Working knowledge and skill of troubleshooting and repairing phones, and software applications. Additional knowledge in the following areas is preferred: Microsoft Windows 7 & 8, Red Hat Linux, CentOS, Windows Server 2008 & 2012.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 43551 while calling.
 
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