CIM PBX Reporting Services Customer Service Skills CMS IVR Development Tuning Monito   Requirement id 12697 Job title Manager Job location in E MILLSTONE, NJ Skills required Managing Implementation, CIM, PBX, Reporting Services Customer Service Skil Open Date 13-Mar-2013 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type Face to Face interview Apply    Email Recruiter: coolsoft Job Description Manager: Managing Implementation, CIM, PBX, Reporting Services Customer Service Skil Experis IT Fortune 500 Client is currently seeking a Project Manager for a long-term contract assignment in New Jersey. The Project Manager will be part of the Channel and Integration team. Experience managing implementation and support for Syntellect Apropos/ CIM required. They will meet with business partners to review business requirements. They will work as part of the project team to deploy project requests. They will be asked to work some evening hours and occasional weekends as part of new technology deployments. They will perform various other project management tasks as needed to ensure successful completion of assigned Projects Skills needed: Experience managing implementation and support for Syntellect Apropos/ CIM required. All project managers must have a proven track record of telephony project experience. Experience should include some work history with call center components such as PBX, IVR, Call recording, reporting, and telephony infrastructure changes. Candidates must have exceptional oral and written communications and customer service skills. Experience with telephony administrator tools is helpful (i.e. Nice, CMS). Preffered to have experience evaluating and/ or working with the caller experience of natural language, directed dialog and DTMF Interactive Voice Response applications. Advanced experience in all phases system life cycle for IVR and Call Center applications such as caller interface design, IVR or call center application development, and tuning of applications to improve caller/ customer experience. Job Description: Responsible for the coordination and completion of projects within the information technology department. Oversees all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Builds and maintains working relationships with team members, vendors, and other departments involved in the projects. Prepares reports for upper management regarding status of project. Bachelors degree or advanced degree required and at least 10+ years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Please respond to samantha.moore@experis.com   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 12697 while calling.   Other jobs in NJ: Edison (2), Englewood Cliffs (1), Ewing (2), Franklin Lakes (7), Hamilton (3), Hightstown (7), Hopewell (2), Jersey City (3), Little Falls (1), Maplewood (1), Mercer County (3), Mount Laurel (11), Mt Laurel (4), New Brunswick (1), Newark (1), Princeton (4), Somerset (9), Trenton (123), Unknown (2), Warren (7), Wayne (1),    Managing Implementation job openings in other states Jobs List FISVJP00010739 - Conv/Install Analyst Assoc Create date: 22-Oct-2014 ** Only W2 Employee - No Subcontracting ** Can submit only Green Card and Citizens ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays Description The .... (This job is for - EFT Jobs in OR Portland Analyst - (in Portland, OR))     (Manager: Managing Implementation, CIM, PBX, Reporting Services Customer Service Skil in E MILLSTONE, NJ)

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