- Consultant (Jobs in Milwaukee, WI)   Requirement id 158933 Job title Consultant Job location in Milwaukee, WI Skills required Technical Analyst, Microsoft Teams, -, Open Date 20-Aug-2026 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Technical Analyst, Microsoft Teams, -, Start date :9/14/2026 End Date :5 Months from projected start date Submission deadline :8/27/26 at 4 PM CST. Client Info : Milwaukee County Note: * Interview Process: Microsoft Teams/In person * Onsite or Remote? Must be a WI Resident. No relocation is allowed. Hybrid work schedule. Description: Top Skills & Years of Experience: • Experience as an Enterprise voice and unified communications technician or analyst. • Moves, adds, changes, and user provisioning across multiple UC platforms. • Phone number inventory and lifecycle management. • Ticket queue ownership and incident response. • Telecom expense management and carrier coordination. • E911 administration and records management • User training and adoption support • Ability to learn new technologies namely Microsoft Teams Voice. • Communication Skills: o Read, write, and comprehend simple instructions, reports, short correspondence, and memos. o Exchange of information with internal/external contacts. o Explain and gather information, answer queries, or provide assistance to internal, or external contacts. o Persuade, confirm, or recommend course of action with internal and/or external contacts. o Ability to document training materials that are easier to use by end users. • Decision Making Skills: o Makes decisions of responsibility involving evaluation of information; decisions may require development or application of alternative precedents. o Makes decisions of responsibility and results that affect more than one department or a department with multiple units; substantial analysis is required, and many factures must be weight before a decision can be reached. • Complexity, Judgement and Problem Solving: o Understand and follow instructions. o Execute decisions within limits of standard policy and procedures o Interpret and adapt to established practices and procedures using independent judgement to meet situations to which application is not clearly defined. • Ability to learn new technologies namely Microsoft Teams Voice. Years of Experience: 3-5 years of experience. Nice to Have Skills: - Experience with Landis Contact Center - Implementation experience - ITIL Foundations Certification - Experience with Microsoft Teams Voice and or Microsoft Teams Voice Certifications - Avaya Certified Solution Specialist (ACSS), Avaya Support Professional Specialist (APS) The Telecom Analyst servers as a key operational resource in handling tasks, including system support, vendor coordination, and record maintenance. The aim is to ensure effective and consistent operation of telecom services, facilitating smooth communication and operational efficiency. Monitor assigned ticket queue and respond efficiently to troubleshoot reported problems. This role requires a good understanding of VOIP systems with experience in Avaya phone system and Microsoft Teams Voice being beneficial. The successful candidate will demonstrate basic understanding of SIP technologies, vendor coordination, phone installation, and maintenance. Experience and understanding with e911 platforms. Familiarity with Avaya Workforce Optimization Select and Caler-VERASmart would be advantageous. • Job Duty: Customer focused VOIP Support o Descriptive: Provide top-tier support for the organizations VOIP systems, with a particular emphasis on enhancing customer experience. Display excellent communication and interpersonal skills in resolving user issues and educating customers on system functionalities. • Job Duty: Trend Analysis and Process Improvement o Descriptive: Regularly review VOIP systems performance and support trends to identify areas for process i   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 158933 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),    Technical Analyst job openings in other states Jobs List NC DHHS- Senior PASRR Lead BA (682642) Create date: 23-May-2022 Start Date : 06/01/2022 End Date : 05/31/2023 Submission Deadline : 05/27/2022 Client Info : NCDHHS-AM Description : The NC Department of Health and Human Services seeks an expert level business analyst to support the Business process analyses and Requ.... (This job is for - Problem Solving Jobs in NC Raleigh DBA - (in Raleigh, NC)) Technical Architect / Dev Lead - 53786 Create date: 08-Oct-2019 Description: Lead Developer / Technical Architect will work within the Client development environment on a variety of architecture projects. 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