Stakeholders Customer Support Experience Consultant (Jobs in Madison, WI)   Requirement id 154171 Job title Consultant Job location in Madison, WI Skills required Customer Service, Stakeholders, Framework, Customer Support Experience Open Date 03-Jul-2025 Close Date Job type Contract Duration 11 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Customer Service, Stakeholders, Framework, Customer Support Experience Start date : 07/28/2025 End Date : 06/30/2026 Submission deadline : 7/11/2025 4:00:00 PM Client Info : DPI Note: * Interview Process: Microsoft Teams, video on and audio * Duration: 6/30/26 with extensions possible * Remote or On-site? Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. 100% Remote within the state of WI Description : The goal of this position is to increase support to Wisconsins schools/districts for state reporting tasks as well as provide training and presentations related to several data applications. This position performs direct WISEdata customer support services for schools and districts (LEAs) clients by responding to CRM cases (or “tickets”), email, and telephone requests for support. The position will document, track, and monitor support requests to ensure a timely resolution. In the course of their daily work, the position follows the Customer Service Framework, as well as standards and processes for effective customer service practices. This position will serve as the primary trainer for training sessions/videos, demonstrations, conferences, and workshops held by the Customer Services team or in conjunction with external stakeholders. Goals and Work Activities 60% Customer Service Help Desk Support 1. Serve as a customer service contact for schools and districts in Wisconsin. 2. Create, oversee and monitor requests, incidents and problem resolution using user support "ticketing" software. 3. Assist WISEdata product owner in identifying state reporting process improvements through business process analysis. 4. Monitor and support school/district reporting progress. a. Contact school districts when assistance may be needed. 5. Provide on-site or virtual training when appropriate. 6. Work with school districts on their data submissions to WISEdata. 7. Work with school districts to help them understand how to use WISEdata and WISEdash for data reviews. 8. Help to ensure that data issues and errors are being resolved. 9. Monitor the health of the data for districts using the WISEdata portal and WISEdash. 10. Review data quality reports leading up to the data snapshot.35% Customer Service Training 1. Interact with internal and external customers. 2. Collaborate with Technical Writer to maintain customer support documentation and contribute to statewide documentation such as FAQs and service desk tools. 3. Create training videos and/or tutorials. 4. Attend virtual or in-person conferences and workshops to present on WISE topics. 5. Advise management on situations that may require additional client support or escalation. 6. Maintain up-to-date training materials and strive to improve customer understanding. 5% Professional Development and Other Tasks as Assigned 1. Keep abreast of updates to applications and procedures. 2. Participate in appropriate professional learning courses. 3. Participate in meetings and training, including those associated to vendor user groups. 4. Maintain awareness of operating procedures and environment of the team. 5. Other duties as assigned. Knowledge, Skills, and Abilities 1. Knowledge of methods for gathering and understanding customer needs. 2. Ability to maintain positive and courteous interactions with customers. 3. Ability to make thoughtful, expeditious decisions in complex situations. 4. Ability to interpret business logic and communicate technical requirements. 5. Effective oral and written communication skills. 6. Ability to work effectively in a team environment. 7. Self-motivated with the ability to work independently. 8. Ability to complete data health check   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 154171 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Customer Service job openings in Madison, WI Jobs List Desktop Support IV - 143125 Create date: 28-May-2025 Start date : 07/01/2025 End Date : 06/30/2026 Submission deadline : 6/4/2025 4:00:00 PM Client Info : DOC Note: * Interview Process: In-person interview required. * Duration: 6-30-26 with extensions possible * On-site or Remote? Candidate MUST be a WI resident or wi.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Programmer I - 141294 Create date: 28-Mar-2025 Start Date :4/21/2025 End Date : 06/30/2025 Submission Deadline :4/4/25 at 4:00PM CST. Client Info: DNR Note: * Interview Process: TEAMS * Duration of the Contract: Until 6/30/25 with extensions possible Onsite or Remote? Candidates must be WI resident or w.... (This job is for - Jobs in WI Madison Consultant - (in Madison, WI)) Telecommunications Analyst III -135184 Create date: 18-Sep-2024 No of Submissions : 2 start date : 10/14/2024 End date : 06/30/2025 submission deadline : 9/24/24 at 4:00PM CST client info : DOC Note: * Interview Process: In Person or Online via Teams * Duration: 6/30/25 with possibility for extension * Remote or on-site: .... (This job is for - job Jobs in WI Madison Analyst - (in Madison, WI)) Systems Engineer I -130680 Create date: 21-May-2024 No of Submissions : 1 start date : 07/01/2024 End date : 06/30/2025 submission deadline : 5/22 @ 4pm CST client info : DCF Note: * INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Intervie.... (This job is for - LAN Jobs in WI Madison Engineer - (in Madison, WI)) Project Manager III -130611 Create date: 20-May-2024 Bid Limit Per Vendor : 1 Start date : 07/01/2024 End Date : 06/30/2025 Submission deadline : 5/22 at 4:00 PM CST. Client Info : DCF Note : INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. job Jobs in WI Madison Manager - (in Madison, WI))    Customer Service job openings in other states Jobs List VDOT - Technical Support Analyst 4 (765690) Create date: 24-Jun-2025 Start date : 07/14/2025 End Date : 06/30/2026 Submission deadline : 06/30/2025 Client Info : VDOT Note: * local candidates strongly preferred * interviews will be conducted ONSITE, NO exceptions * candidates MUST be able to work ONSITE 100% * Agency Interview Type : In Per.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) Technical Specialist (766489) Create date: 24-Jun-2025 Start date : 06/25/2025 End Date : 06/24/2026 Submission deadline : 06/27/2025 Client Info : NCDHHS-AM Note: * Agency Interview Type : Webcam Interview Only * Remote Description : ONLY CANDIDATES WITH EPIC SECURITY CERTIFICATION & EXPERIENCE WILL BE CONSIDERED..... (This job is for - job Jobs in NC Durham Specialist - (in Durham, NC)) HHSTP Operations Manager- 143105 Create date: 27-May-2025 Start date : 7/1/2025 End Date : 6/30/2030 Submission deadline : 6/3/2025 3:00:00 PM Client Info : Medicaid Note: * 100% Onsite, do not submit remote candidates. Description : The Operations Manager works to ensure both efficiency and quality across every aspect of the o.... (This job is for - job Jobs in MS Jackson Manager - (in Jackson, MS)) VDACS - IT Purchasing Analyst (758862) Create date: 03-Mar-2025 Job title: VDACS - IT Purchasing Analyst - 100% ON SITE (758862) Onsite No of Submissions : 2 Start date : 03/24/2025 End Date : 09/30/2025 Submission deadline : 3/6/2025 Client Info : VDACS Note: * Agency Interview Type: Web Cam Interview Only * 100%.... (This job is for - Jobs in VA Richmond Analyst - (in Richmond, VA)) VDOT System Administrator 3 (756697) Create date: 05-Feb-2025 Onsite No of Submissions : 2 Start date : 02/17/2025 End Date : 06/30/2025 Submission deadline : 2/10/2025 Client Info : VDOT Note: * Agency Interview Type: In Person Only Description : Required experience as a Systems Administrator, creativity and m.... (This job is for - job Jobs in VA Staunton Administrator - (in Staunton, VA))    Customer Service job openings in WI Jobs List Desktop Support-I-RFS 132610 Create date: 11-Jul-2024 No of Submissions : 2 start date :08/12/2024 End date :12/31/2024 submission deadline : 07/17/2024 by 8:00 A.M. CST client info : Milwaukee, WI - IT - Milwaukee County- MILWCNTY-IMSD Note: * Interview Process: • Microsoft Teams * Duration: • Until 12/31/2024 .... (This job is for - Microsoft Active Directory SCCM Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Desktop Support I - 128435 Create date: 28-Mar-2024 Start date : 04/29/2024 End date : 12/31/2024 Submission deadline : 4/3 @ 4 pm CST Client info : Milwaukee County Note : * Interview Process: Microsoft Teams * Duration: Until 12/31/24 * Onsite or Remote? Local candidates or willing to relocate at the candidates exp.... (This job is for - Microsoft Active Directory Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Help Desk II - 111343 - SP Create date: 10-Nov-2022 start date:12/4/2022 End date:2 Months from projected start date submission deadline:11/17/2022 4:00:00 PM client info : City of Wauwatosa Note: * Interview Process: Panel interviews will be conducted on-site or via Zoom if necessary. * Duration of Contract: 2 months with potential for.... (This job is for - Help Desk Jobs in WI Wauwatosa Consultant - (in Wauwatosa, WI)) (Consultant: Customer Service, Stakeholders, Framework, Customer Support Experience in Madison, WI)

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