Calabrio NICE Workforce Avaya Certification Cisco Contact Center ExpressEnterprise A   Requirement id 117802 Job title Consultant Job location in Columbia, SC Skills required Five9 Development, Calabrio, NICE, Workforce Avaya Certification Cisco Cont Open Date 09-Jul-2021 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Five9 Development, Calabrio, NICE, Workforce Avaya Certification Cisco Cont Start Date :08/16/2021 Submission Deadline :07/16/2021 Client Info : Department of Employment and Workforce Note : * INTERVIEW PROCESS (WHO WILL CONDUCT I/V, PHONE OR IN-PERSON, HOW MANY ROUNDS OF I/VS)? DEPT. OF IT PANEL INTERVIEW, PREFERRED IN PERSON I/V, AS MANY AS 2 I/V BUT MOST LIKELY ONE WILL SUFFICE. * SCHEDULE INTERVIEW: HOW SOON CAN YOU SCHEDULE AN INTERVIEW (DATE / TIMES)? WITHIN 7 BUSINESS DAYS OF RECEIVING APPLICATION. Description : SCOPE OF THE PROJECT: The position for this Contact Center Consultant will work with customers to review contact center operations and formulate plans to improve efficiencies, optimize operations, and enhancing customer experience. DAILY DUTIES / RESPONSIBILITIES: • Work with customers to review contact center operations and formulate plans to improve efficiencies, optimize operations, and enhancing customer experience. This will include reviews of the following: o Process workflows o Call flows o Contact Center Metrics o Self-service applications o Desktop applications o CRM, IVR, and desktop integrations o Multi-channel blending o Quality Management and Workforce Management tools and processes o Reporting • Conduct workshops for capturing business requirements, developing Contact Center operations strategy and promoting solution Adoption • Develop business requirements documentation (BRD) • Collaborate with project teams to assist in the development of project plans REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): • Qualified candidates will have a minimum 10 years experience as a manager or analyst within a large scale, multi-site contact center • Experience with two or more of the following contact center platforms o Cisco Contact Center Enterprise o Genesys PureEngage, PureCloud or PureConnect o Avaya Aura o NICE InContact o Five9 • Experience with one or more of the following Workforce Optimization platforms o NICE o Verint o Calabrio PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): • Project Management skills REQUIRED EDUCATION: HIGH SCHOOL DIPLOMA   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 117802 while calling.   Other jobs in SC: Beaufort (1), Blythewod (2), Blythewood (3), Charleston (17), Columbia (37), Greenville (4), Hartsville (2), North Charleston (2), Overland Park (1), San Francisco (1), SENECA (4), South Carolina (1), Spartanburg (3), Unknown (2),         (Consultant: Five9 Development, Calabrio, NICE, Workforce Avaya Certification Cisco Cont in Columbia, SC)

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