Cisco Trouble Shooting PC LANS NAT Consultant (Jobs in Atlanta, GA)   Requirement id 144219 Job title Consultant Job location in Atlanta, GA Skills required Bachelor Degree In Computer Science, Cisco, Service Now Administrator, Trouble Shooting PC LANS NAT Open Date 06-Nov-2023 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Bachelor Degree In Computer Science, Cisco, Service Now Administrator, Trouble Shooting PC LANS NAT Hybrid Start date :12/04/2023 End Date :06/30/2024 Submission deadline : 11/03/2023 Client Info : DHS Description : ------------------------------------------------------ *MUST BE LOCAL TO METRO ATLANTA AREA* Position Responsibilities: • Maintain, patch and update CISCO Meraki devices across the enterprise. • Open ServiceNow tickets to track issues as needed and lead the troubleshooting effort. • Coordinate with vendors and business teams to ensure timely resolution. • Engage other DHS employees and vendors to troubleshoot and resolve wireless network issues. • Escalate problems to other system support personnel and management when a problem is not easily identified and/or corrected in a timely manner. • Resolve requests within SLA while providing the highest level of customer service. • Follow up with customers to ensure issue has been resolved. • Gain feedback from customers about service provided. • Run ServiceNow reports as required or requested. • Work with management to continuously improve the WiFi support process. Qualifications & Skills Required: • Experience supporting Meraki devices in a remote environment. • Prior Cisco WLAN experience. • Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc. • Hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11n/ac wireless. • Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers • Experience installing and troubleshooting WiFi networks. • Strong customer relationship focus. • Detail oriented with the ability to work independently and remotely. • Excellent oral, written, and interpersonal communication. • History of performing well under pressure. • Detail oriented and well organized with the ability to multitask. • Experience with the ServiceNow ticketing system. Education and Certifications • Bachelors degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience. • CISCO Certifications.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 144219 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Bachelor Degree In Computer Science job openings in Atlanta, GA Jobs List GDOT Jr. QA Analyst (799257) Create date: 14-Apr-2026 Start date : 05/11/2026 End Date : 06/30/2027 Submission deadline : 04/21/2026 Client Info : GDOT - IT App Note: * Agency Interview Type : Either Web Cam or In Person * Hybrid – 2 days at Onsite. * Local Atlanta candidates only * While the intent may be a lo.... 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