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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Cisco Trouble Shooting PC LANS NAT Consultant
(Jobs in Atlanta, GA)
 
Requirement id 144219
Job title Consultant
Job location in Atlanta, GA
Skills required Bachelor Degree In Computer Science, Cisco, Service Now Administrator, Trouble Shooting PC LANS NAT
Open Date 06-Nov-2023
Close Date
Job type Contract
Duration 7 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: Bachelor Degree In Computer Science, Cisco, Service Now Administrator, Trouble Shooting PC LANS NAT

Hybrid

Start date :12/04/2023

End Date :06/30/2024

Submission deadline : 11/03/2023

Client Info : DHS

Description :
------------------------------------------------------
*MUST BE LOCAL TO METRO ATLANTA AREA*

Position Responsibilities:
• Maintain, patch and update CISCO Meraki devices across the enterprise.
• Open ServiceNow tickets to track issues as needed and lead the troubleshooting effort.
• Coordinate with vendors and business teams to ensure timely resolution.
• Engage other DHS employees and vendors to troubleshoot and resolve wireless network issues.
• Escalate problems to other system support personnel and management when a problem is not easily identified and/or corrected in a timely manner.
• Resolve requests within SLA while providing the highest level of customer service.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about service provided.
• Run ServiceNow reports as required or requested.
• Work with management to continuously improve the WiFi support process.

Qualifications & Skills Required:
• Experience supporting Meraki devices in a remote environment.
• Prior Cisco WLAN experience.
• Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.
• Hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11n/ac wireless.
• Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers
• Experience installing and troubleshooting WiFi networks.
• Strong customer relationship focus.
• Detail oriented with the ability to work independently and remotely.
• Excellent oral, written, and interpersonal communication.
• History of performing well under pressure.
• Detail oriented and well organized with the ability to multitask.
• Experience with the ServiceNow ticketing system.

Education and Certifications
• Bachelors degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience.
• CISCO Certifications.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 144219 while calling.
 
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(Consultant: Bachelor Degree In Computer Science, Cisco, Service Now Administrator, Trouble Shooting PC LANS NAT in Atlanta, GA)
     
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