Cisco MS Office VoIP Operations Analyst (Jobs in Little Rock, AR)   Requirement id 6672 Job title Analyst Job location in Little Rock, AR Skills required BlackBerry Enterprise Server Administration, Cisco, MS Office, VoIP Operations Open Date 15-Sep-2011 Close Date Job type Contract Duration 14 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: CoolReks Coolsoft Job Description Analyst: BlackBerry Enterprise Server Administration, Cisco, MS Office, VoIP Operations Short Description: The Arkansas Army National Guard is seeking a Help Desk Analyst to provide Helpdesk Level 2 Support End User Support. Complete Description: 3 to 5 years field experience + required certifications. Copies if certifications are required. Local candidates preferred. •Preferred Education: 2 year associates degree or equivalent technical study •Provides technical assistance, support, and advice to end users for hardware, software, and systems. •Provides hands-on technical assistance to business and technical users. •Manage BlackBerry Services both server and end user device. •Create User accounts and general user account administration. •Investigates and resolves computer software and hardware problems of users. •Serves as a contact for level 1 support. •Serves as a contact for users having problems using computer software, hardware,and operating systems, and escalates as necessary. •Determines whether problem is caused by hardware, software, or system. •Answers questions, applying knowledge of computer software, hardware, systems, and procedures. •Talks with technical and non-technical co-workers to research problem and find solution. •Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. •Experienced with a variety of call-tracking software and systems. •Reads trade magazines and engages in independent study to maintain current industry knowledge. •Follow quality standards, and displays strong customer service skills. •Ability to work in a team environment. •Complete assigned tasks. •Calls software and hardware vendors to request service regarding defective products. •Acts as a subject matter expert for one or more custom or COTS applications. •Talks to programmers to explain software errors or to recommend changes to programs. •May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. •Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. •Write software and hardware evaluation and recommendations for management review. •Write or revise user-training manuals and procedures. •Develops training materials, such as exercises and visual displays. •Train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. •Strong communication skills; both written and spoken. In accordance with AR 25-2 applicant must be certified IT-Level II as outlined below: 252.239–7001 Information Assurance Contractor Training and Certification. As prescribed in 239.7103(b), use the following clause: 1830 Federal Register / Vol. 73, No. 7 / Thursday, January 10, 2008 / Rules and Regulations Information Assurance Contractor Training and Certification (JAN 2008) (a) The Contractor shall ensure that personnel accessing information systems have the proper and current information assurance certification to perform information assurance functions in accordance with DoD 8570.01–M, Information Assurance Workforce Improvement Program. The Contractor shall meet the applicable information assurance certification requirements, including—(1) DoD-approved information assurance workforce certifications appropriate for each category and level as listed in the current version of DoD 8570.01–M; and (2) Appropriate operating system certification for information assurance technical positions as required by DoD 8570.01–M. (b) Upon request by the Government, the Contractor shall provide documentation supporting the information assurance certification status of personnel performing information assurance functions. (c) Contractor personnel who do not have proper a   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 6672 while calling.   Other jobs in AR: Acxiom (1), Arkansas (2), Little Rock (21), Rock (2),        BlackBerry Enterprise Server Administration job openings in AR Jobs List 269798 - AR ARNG Help Desk Analyst 3 SC2 Create date: 15-Sep-2011 [Note : Start Date: 10/03/2011 End Date: 12/31/2012] [Submission Deadline: 09/20/2011] [Note : Local candidates preferred] The Arkansas Army National Guard is seeking a Help Desk Analyst to provide Helpdesk Level 2 Support End User Support. Experience: 3 to 5 years field expe.... (This job is for - Cisco MS Office Jobs in AR NorthLittleRock Analyst - (in North Little Rock, AR)) (Analyst: BlackBerry Enterprise Server Administration, Cisco, MS Office, VoIP Operations in Little Rock, AR)

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