Configuration Troubleshoot CompTIA A+ Security+ Certification Network+ Certification   Requirement id 115493 Job title Specialist Job location in ARLINGTON, VA Skills required Configuration, Troubleshoot, Office 365, CompTIA A+ Security+ Certification Netwo Open Date 26-Mar-2021 Close Date Job type Not specified Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Specialist: Configuration, Troubleshoot, Office 365, CompTIA A+ Security+ Certification Netwo Note: Email Submission Note: Number of Staff Required: 1 Submission Deadline: 4/23/2021 Start Date: 5/3/2021 End Date: 5/2/2022 Client: Arlington County Government Description: Arlington Countys Department of Technology Service is looking to hire Help Desk analyst(s) to respond to portal, phone, email submitted Incident and Request tickets for its Technical Services Center (TSC). The position is for a 40-hour work week. Hours may fluctuate from regular hours to after hours. Position responsibilities include, but are not limited to: • Answer, validate and triage incoming phone-in Incidents and Requests from Internal Arlington County employees • Process, validate and triage email submitted Incidents and Request from Internal Arlington County employees • Review and validate ticket information on self-service ticket submissions • Route and escalate tickets to appropriate support teams • Identify and perform First Contact Resolution tickets • Provide technical information/assistance on configuration, setup, maintenance and initial troubleshooting of County standard computer systems, hardware and software • Provide best effort support for technical information/assistance on non-standard computer systems, hardware and software • Develop and maintain Knowledge Articles • Provide instructions on configuration, setup, maintenance for County computer systems, hardware and software. • Follow up on customer queries with T2 (in-depth technical support – power user) and T3 (expert product and service support – engineers, architects) teams • Provide support and follow up for specifically assigned tasks The County of Arlington operates primarily Windows environment and Office 365 with a combination of Laptops, Desktop, and Mobile Devices. Capabilities must include wireless and remote troubleshooting, superior customer service skills, excellent communications skills and recent Help Desk experience. Requirements: Must be a High School Graduate or equivalent CompTIA A+, Security + or Network + certification HDI Certification a plus ITIL Foundation a plus   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 115493 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14), Configuration job openings in ARLINGTON, VA Jobs List Business Analyst (1.8.C) -SP Create date: 08-Sep-2021 Note: Email Submission Submission Deadline: 9/21/2021 5 PM EST Start Date: 10/1/2021 End Date : 6/30/2022 Client: Arlington County Government Description: Experience and qualifications: The successful candidate will have a bachelors degree in business, information technology, systems engineerin.... 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