DHCP TCP/IP WINS Verbal Communication Developer (Jobs in Atlanta, GA)   Requirement id 61326 Job title Developer Job location in Atlanta, GA Skills required Technical Support, DHCP, TCP/IP, WINS Verbal Communication Open Date 26-May-2017 Close Date Job type Not specified Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Developer: Technical Support, DHCP, TCP/IP, WINS Verbal Communication Start date : 06/16/2017 End date : 06/15/2018 Deadline : 06/09/2017 Client : GaDECAL Description : DECAL JOB DESCRIPTION Working Job Title: Helpdesk Analyst Division: Information Technology Job Summary: The Help Desk Analyst provides entry level support via the telephone, using remote desktop tools or should the need arise is in attendance at the users division location. The individual provides support to all DECAL Information Technology users and is the primary point of contact for all users. The Helpdesk Analyst will work and communicate with state employees, internal customers, and/or external customer to provide information and services targeted to meet customer and Decal agency expectation. Prepares user HW/OS/APPs for all laptops, desktops, and tablets using Ghost imaging/Sysprep. Provides level 1 technical assistance and support for incoming queries and issues related to agency computer systems, software (e.g. Windows 7/10 Office 2013, IE browsers), and hardware from users. Provides assistance in person, over the phone, by remote control, walk-ins, and desk side. Supports and responds to 350 users problems and 1700 devices in a timely fashion, demonstrating courtesy and respect with customers to ensure complete problem resolution and satisfaction through appropriate follow-up. Tracks all user problems in the agency tracking system. 2 Distributes and reviews user equipment as required, updates inventory asset management systems with assigned equipment. Ensures equipment is clean, up to date and operational. Provides installation and assistance for laptops, desktops, printers, scanners, cell phones, and other assigned peripherals. 3 Troubleshoots desktop and network printing problems for various vendor printing devices. Escalates issues to the Systems Administrator when necessary. Places support calls through online problem tracking system for each vendors printers/copiers to include HP, Dell, Canon, Gordon, Verizon, Lenovo, and others. Ensure vendor support and follows through until problem is rectified. 4 Have a general understanding and operational knowledge of Windows Operating Systems and applications, security software, Microsoft Office applications, various browsers, Go To Meeting, and agency applications. 5 Provides support to users on various wireless networks. Provide secondary support for telecommunication devices and services. 6 May serve as a liaison between customers and technical staff in implementation and development of business process automation. 7 Analyzes information to determine the nature and extent of customer requirements and concerns. Assist with training users on use of IT hardware and software as well as new technology. 8 May perform clerical duties in support of the IT unit. 9 Must have a good communication/customer service skills, written and verbal, to clearly express issues or problems to client and management. 10 Other duties included review inventory equipment to be surplus and perform surplus of previous used equipment from start to finish. 11 Must be able to multi-task, prioritize problems, and manage time to ensure timely resolution of responsibilities. The ability to perform work unsupervised, make certain decisions independently and understand appropriate timing to escalate problems. This position occasionally requires evening and weekend work. Must be able to lift 40 pounds. Technical Competencies: Basic knowledge of TCP/IP, wireless communications, LAN Speeds and general problems, Good knowledge of DHCP, DNS, and WINS. Entry Qualifications: Associates Degree from an   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 61326 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Technical Support job openings in Atlanta, GA Jobs List GA - DBHDD - Technical Support Specialist (747780) Create date: 30-Sep-2024 Hybrid No of Submissions : 2 start date :10/14/2024 End date :06/30/2025 submission deadline : 10/03/2024 client info : DBHDD OITAPPDev Note: * Agency Interview Type: Either Web Cam or In Person * MUST BE LOCAL TO ATLANTA ONSITE REQUIRED .... 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