Denormalized Define And Execute Requirements And Manage Stakeholder Expectations. S   Requirement id 135437 Job title Analyst Job location in Raleigh, NC Skills required Denormalized, Technical Applications, IT Professional Services, Define And Execute Requirements And Mana Open Date 29-Jul-2022 Close Date Job type Contract Duration 9 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Denormalized, Technical Applications, IT Professional Services, Define And Execute Requirements And Mana Start date :08/15/2022 End Date :05/19/2023 Submission deadline :08/04/2022 Client Info :NCDOT Description : ***The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite. ** Remote work for contractors is at the discretion of management and will be reviewed on an ongoing basis. ** DOT WILL NOT ship their equipment. Candidate will be required to use his/her own equipment until he/she is working onsite full time. The NC DIT-Transportation is seeking an expert level Service Support Analyst resource for an engagement to work with the Service Desk Team. The Service Desk uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Serves as a technical resource on all of NCDOTs standard desktop applications to 12,000+ computer users. Provides an understanding and knowledge of applications serving as a strong base for technical expertise in NCDOT products and programs. Ability to work independently to analyze customers needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist others with resolutions. Supports end user password resets. Instructs users via phone and/or email on the basic functionality of desktop applications. Follows detailed procedures while making recommendations for routine problem solutions. Takes calls from end users verifying their identity, demographics and communicating effectively to understand their request. Enters information into the ServiceNow call tracking system and monitors to ensure customer service needs are met for all computer and network related issues. Distributes Agency-wide email communications and notices related to technology issues. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Provides updates on work progress to the customer and others using call tracking system. Has significant technical knowledge and serves as a resource for others to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Project Management - Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organiz   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 135437 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Denormalized job openings in Raleigh, NC Jobs List DHHS- IT Senior BA/Testing Lead (712590) Create date: 07-Jun-2023 Hybrid Start date :06/19/2023 End Date :03/08/2024 Submission deadline :06/13/2023 Client Info :NCDHHS-AM Description : ------------------------------------------------------ NC Dept of Health and Human Services (DHHS) is seeking a Senior QA/ Tester to perform QA and Testing work rel.... (This job is for - NCPDP Denormalized Jobs in NC Raleigh Tester - (in Raleigh, NC)) NCDOT - Specialist- Senior (705780) Create date: 09-Mar-2023 Hybrid Start date :04/10/2023 End Date :04/09/2024 Submission deadline :03/15/2023 Client Info :NCDOT Description : ------------------------------------------------------ ***Remote mostly; onsite would be requested in advance and the candidate would be expected to be onsite. So not a.... (This job is for - Denormalized Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDOR - Developer/Programmer- Expert (703028) Create date: 31-Jan-2023 Remote Start date :02/13/2023 End Date :02/12/2024 Submission deadline :02/01/2023 Client Info :NCDOR Description : --------------------------------------------- This is a remote position. If the candidate is local the manager would like him/her to come onsite to collect the equipment.... (This job is for - Denormalized Jobs in NC Raleigh Expert - (in Raleigh, NC)) NCDEQ - Security Specialist - Expert - Normal (692852) Create date: 14-Sep-2022 Start date :09/26/2022 End Date :09/25/2023 Submission deadline :09/19/2022 Client Info :NCDEQ-ITS Description : **This is a remote position. The team will ship the equipment to the candidate. Security and Infrastructure Architect to act as liaison between the Department of Environme.... (This job is for - Denormalized Implementation Jobs in NC Raleigh Specialist - (in Raleigh, NC))    Denormalized job openings in other states Jobs List DHS - Techical Archtect Specialist TAS3 A4 SC3 (711134) Create date: 07-Jun-2023 Start date :06/19/2023 End Date :06/30/2024 Submission deadline :06/11/2023 Client Info :DHS Description : ------------------------------------------------------ Contractors Responsibility: The contractors primary responsibilities will be to work in a team environment as a Senior level prog.... (This job is for - DenormalizedDatabase Jobs in PA DauphinCounty Specialist - (in Dauphin County, PA)) Strategic Planner - 540.DES24 Create date: 09-Oct-2019 Start Date :11/18/2019 Submission Deadline :10/31/2019 02:00 PM CT Client Info : Adjutant General, Office of the Description : SCOPE OF WORK: Division of Homeland Security, and State Radio (STATE) is seeking proposals from consultants/firms to guide the agency with the development of.... (This job is for - Denormalized Jobs in ND Bismarck Consultant - (in Bismarck, ND))     (Analyst: Denormalized, Technical Applications, IT Professional Services, Define And Execute Requirements And Mana in Raleigh, NC)

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