Developer Telecomm Technologies Analyst (Jobs in Columbus, OH)   Requirement id 51598 Job title Analyst Job location in Columbus, OH Skills required Field Experience, Developer, Monitor Network, Telecomm Technologies Open Date 16-Feb-2016 Close Date Job type Direct Hire Duration 4 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Field Experience, Developer, Monitor Network, Telecomm Technologies Note: Start date : 1/18/2016 End date : 6/29/2016 Submission deadline: 2/22/2016 Description: Help Desk Analyst 3/HDA 3 NTE Rate: 46.86 Interviews will be in person Resumes due by 2/8 at 3pm Manager needs an SME type resource that has extensive exp with Help Desk(I-III) and strong enough to work independently, strong MS troubleshooting skills, fix app errors, OUTSTANDING customer service. Needs a person that can perform in all levels (take calls, fix remotely if possible, go to customer and fix onsite, etc.) and also have server and network exp and has done this independently, the go to guy for answers and issue resolution. We are currently a Microsoft shop, should know all the latest and greatest Microsoft tools. 1. Installs, maintains, configures, upgrades and/or administers hardware and/or software in assigned multiple technology domains. 2. Diagnoses, analyzes and resolves issues for customer(s) across assigned multiple technology domains. 3. Creates, organizes, files and maintains documentation. 4. Reviews and monitors enterprise security systems; takes appropriate action and responds to alarms/alerts per agency policy and procedure (e.g., anti-virus, spam). 5. Interfaces with other platforms from a hardware and/or software perspective. 6. Answers questions and presents informal mentorship opportunities to peers and/or lower-level staff via conversation, Years of Relevant Experience: 5 plus years field experience Preferred Education: 4 year college degree in field of specialty Role Description: All roles specified in HDA 1 and 2 plus the following: •Manage expectations at all levels: customers/end users, executive sponsors. •Ensure quality standards are followed. •Monitor the teams open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels. •Act as the escalation point for high priority support issues. •Ability to make recommendations on policies on system use and services. Provides help desk support within the DSA (e.g., serves as initial contact for internal & external customers; interviews customers to determine nature & extent of problem; prioritizes & documents problem &/or uses trouble ticket system to document), conducts analysis & research of simple computer hardware & software problems (e.g., wide area &/or multi-network; mainframe & multi-operating systems, password resets &/or software applications), directs issues to appropriate higher-level network services technician &/or programmer/analyst for resolution &/or mentoring (i.e., to develop & enhance ability to monitor & maintain data communications/telecommunications systems equipment, & provide network support for both large area network & wide area network) which may include performing first level help desk support at user-site or in off-site locations on rotational basis. Documents current network infrastructure, desktop processes/procedures &/or telephone system & processes; ensures all circuits are in working order; runs network diagnostics; creates & maintains user connectivity; communicates network, LAN &/or WAN problems to appropriate network staff; implements security priorities. Troubleshoots, unpacks, sets up & configures personal computers/notebooks; researches & refers to data Communications/telecommunications &/or network standards manual or technical documentation to assist higher-level information technology professionals in developing plans or installation, upgrade &/or removal of data communications/telecommunications equipment &/or services; deploys hardware to users following standardized procedures for imaging, asset management & AD protocols.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 51598 while calling.   Other jobs in OH: Cincinnati (1), Cleveland (1), Columbus (233), Dublin (8), Solon (2),    Field Experience job openings in other states Jobs List Business Analyst 5 -125956 Create date: 08-Jan-2024 start date : 02/05/2024 End date : 1 Years from projected start date submission deadline :1/12/24 at 10am EST client info : DMVA Note: * Interview Process: Face to face interviews. Interviews will be held in Lansing, MI. * Duration: 1 year with possible extension * Hy.... (This job is for - Business Analyst Jobs in MI Lansing Analyst - (in Lansing, MI)) VDH Technical Support Analyst 2 ONSITE (721773) Create date: 12-Oct-2023 Onsite Start date : 10/30/2023 End Date : 02/27/2024 Submission deadline : 10/17/2023 Client Info : VDH Description : ------------------------------------------------------ *Local Richmond, VA candidates required *100% ONSITE work, working with end users within the assigned.... 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