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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Developing MS Office Trouble Shooting PC Communication And Consultative Skills Logic
 
Requirement id 101935
Job title Consultant
Job location in Richmond, VA
Skills required Developing, Maintaining Software, MS Office, Trouble Shooting PC Communication And Co
Open Date 09-Jan-2020
Close Date
Job type Contract
Duration 11 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: Developing, Maintaining Software, MS Office, Trouble Shooting PC Communication And Co

Note:
**Richmond based candidates ONLY!

Start Date :01/20/2020
End Date :12/31/2021
Submission Deadline :1/15/2020

Client Info : ELECT

Description :

* Training with Help Desk staff member on updated processes
* Monitoring ePlus ServiceWise system to determine if tickets are being escalated according to the vendors SLA agreement.
* Ability to quickly learn ELECT systems to provide Tier 1 Support
* Experience working with ticketing systems - i.e, managing ticket queues, escalating to appropriate workers
* Experience creating process documentation
* Experience with generating Help Desk metrics and reports for management
* Providing software/hardware tech support - e.g., software installations, configuring hardware, etc.
* Experience working with teleconference tools and MS Office
* Assisting with special projects - e.g., VITA initiatives
* Provide Help Desk support duties as assigned.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 101935 while calling.
 
Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14),
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(Consultant: Developing, Maintaining Software, MS Office, Trouble Shooting PC Communication And Co in Richmond, VA)
     
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