Documentation - Consultant (Jobs in Lakewood, CO)   Requirement id 134055 Job title Consultant Job location in Lakewood, CO Skills required Documentation, Testing Background, -, Open Date 25-May-2022 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Documentation, Testing Background, -, Start Date : 06/06/2022 End Date : 06/30/2023 Submission Deadline : 06/03/2022 Description : The representative will serve in many roles within Driver Service as part of Driver Control section in the Division of Motor Vehicles. Position must study each customers motor vehicle information, recognizing there are an unlimited number of permutations to consider, and fit together to provide the customer practical solutions to specific technical reinstatement and licensing problems. Need to exercise judgment in selecting the most appropriate guideline from many alternatives to best fit the customers need for reinstatement. Interpret and evaluates all available information in order to resolve problems. Answer question and provide the customer the proper services needed for each individual situation. Provide customers reinstatement information tailor made to their specific situation, recognizing each customers record and/or needs is unique and different from every other record. Full time Teleworker, needs own Internet service. % 35 General Duties Duty - This position serves a Driver Services call center agent and serves the public by providing information about customers records. Applying Job Knowledge to Customer Interactions: Translates and clarifies Colorado Motor Vehicle statutes, department administrative procedures, and policy to customers. Determines the effect of statutory law on a driving record and uses experience and reasoning to determine the best approach for the extensive number and possible courses of action in response to division notices, restraints, or general licensing issues. Resolving Customer Disputes and Concerns: Employs appropriate conversational techniques to diffuse irate customers. Directs the discussion towards the significant aspects of the problem and then helps the customer to resolve any issues within the boundaries of established statutes and guidelines. Educates and instructs customers on legislative objectives and rationale on departmental restraints. % 35 General Duties Duty - Clarifies the underlying rationale and compliance for over 170 Motor Vehicle Division Form Letters. Instructs the customer on the potential impact of non-compliance and the various methods of compliance. Interprets and explains over 90 different types of restraint actions and the possible consequences of multiple violations. Advises customers as to the fee, documentation and testing requirements, and the network of Driver License offices serving the state of Colorado. Provides and instructs customers in identifying and acquiring the mandatory forms to accomplish the desired action(s). Explains reinstatement requirements to the customer and their rights to a hearing. Provides training, clarification, assistance and updates to co-workers in resolving difficult and/or unique problems. % 30 General duties and Customer Service Duty Identifies unique/unusual problems with the implementation of operating procedures and with the continually evolving statutes and Drivers License computer system. Determines paperwork submitted is proper and complete for reinstatement. Determines solutions to customer problems. Determines whether customer requires special auto insurance (SR22) and for what length of time. Determines whether customer requires completion of alcohol education/therapy classes. Determines whether customer is eligible for a Motor Vehicle hearing. Determines whether the customer may be eligible for early reinstatement with an interlock device install. % Duty - Analyze Record to Determine Course of Action: Detects and determines, throug   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 134055 while calling.   Other jobs in CO: Denver (5), Fort Collins (1),    Documentation job openings in other states Jobs List Business Analyst/Consultant III - Rebid - 152044 Create date: 03-Dec-2025 Start date : 01/01/2026 End Date : 12/31/2026 Submission deadline : 12/5/2025 4:00:00 PM Client Info : Milwaukee County Note: * Interview Process: Microsoft Teams * Contract Duration: Through 12/31/2026 * Onsite or Remote? Mostly remote but contractor must come int.... 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