Documentation Excellent Oral And Written Communication Skills Work Independently An   Requirement id 100793 Job title Analyst Job location in Columbus, OH Skills required TroubleShooting Skills, Documentation, Analytical And Problem Solving Skills, Excellent Oral And Written Communication Open Date 02-Dec-2019 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: TroubleShooting Skills, Documentation, Analytical And Problem Solving Skills, Excellent Oral And Written Communication Start Date : 12/16/2019 End Date : 06/30/2020 Submission Dead Line : Monday 12/2 @ 10AM Client Info : DOT Description : Note: * Interview: Onsite only- local candidates please (local to Ohio). Please submit resumes in a word document and remove all candidate personal information (phone,address,email) and vendor information (logos). Requirement Description: HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally. This position will function as a highly skilled HDA with specific responsibilities that include: 1. Understanding of Desktop Support and Software Licensing Services. 2. Ability to image machines and install complicated software. 3. Uses creativity and innovation to automate and streamline processes and procedures. 4. Understands customer support, likes to work with people and can ensure that the customer is satisfied. 5. Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause, and remediate. 6. Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.) 7. Troubleshoots basic network, software, printing and/or installation problems 8. Supports staff with hardware moves for facility reorganization. 9. Experience with ServiceNow and Knowledge Base preferable. 10. Consultant must be available to work a standard 8 hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift). 11. Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment. Experience: 1. Strong communication/leadership skills. 2. Strong influence, collaboration and negotiation experience. 3. Ability to collaborate with supporting resources across business and/or functional lines. 4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills. 5. Act as the escalation point for high priority support issues. 6. Ability to interpret end user license agreements. 7. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets). 8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements. 9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills. 10. Must be knowledgeable in the English language/speak clearly and understandably use the English language. 11. Ability to understand and follow processes established for the Service Desk. Mandatory Requirements/Time: 1. 2 Years IT experience. 2. 2 Years Troubleshooting experience. 3. 2 Years experience documenting procedures. Desired Skills/Time: • Experience using ServiceNow is required. • Retail customer service experience is desired. • Service Desk experience is required.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 100793 while calling.   Other jobs in OH: Cincinnati (1), Cleveland (1), Columbus (233), Dublin (8), Solon (2), TroubleShooting Skills job openings in Columbus, OH Jobs List Service Desk 1/SD1 - 67185 Create date: 02-Dec-2019 Start Date : 12/30/2019 End Date : 06/30/2020 Submission Dead Line : Thursday,12/5 at 10:00am EST Client Info : Children Services Description : Note: * The hiring manager will typically hire off the resume for these positions. There may not be interviews. Ple.... (This job is for - job Jobs in OH Columbus Consultant - (in Columbus, OH)) Service Desk 1/SD1 - 66579 Create date: 01-Nov-2019 Start Date:12/2/2019 End Date:03/03/2020 Submission Deadline: Thursday 11/7/2019 at 10:00am EST Client Info: Children Services Note: * MUST HAVE A+ CERTIFICATION TO BE CONSIDERED. NO EXCEPTIONS. * The hiring manager will typically hire off the resume for these positions. There may not be inter.... (This job is for - job Jobs in OH Columbus Consultant - (in Columbus, OH))    TroubleShooting Skills job openings in other states Jobs List Surveillance Access Control Technician III - 143445 - Rebid Create date: 06-Jun-2025 Start date : 07/01/2025 End Date : 06/30/2026 Submission deadline : 6/10/2025 4:00:00 PM Client Info : DOC Note: * Duration: 6/30/26 with possibility of extension * Remote or On-site? Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at the.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) NC FAST Senior DevOps Engineer (758983) Create date: 19-Mar-2025 Hybrid Start date : 04/21/2025 End Date : 04/17/2026 Submission deadline : 03/26/2025 Client Info : NCDHHS-NCFAST Note: * Agency Interview Type: Either Webcam Interview or In Person Description : The primary role is to work on the Automation effort of infrastruc.... 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Client info : DOA Note : * Interview Process: Remote Interviews through TEAMS - 1 round * Duration: through 6/30/2024, possibility of extension * Candidates are required to be a WI res.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI))    TroubleShooting Skills job openings in OH Jobs List Support Desk Specialist L3 - 126157 Create date: 18-Mar-2024 Start date : 04-01-2024 End date : 03-31-2025 Submission deadline : 3/25/2024 Client info : Honda of America - Columbus Description : • The Desktop Technician will be the most senior member of the desktop team supporting a 1000+ end user internatio.... (This job is for - job Jobs in OH Marysville Consultant - (in Marysville, OH)) PeopleSoft Administrator Create date: 17-Sep-2018 Description: Under general direction, the PeopleSoft Administrator in this contract role in Columbus, Ohio will provide application platform support for large-scale PeopleSoft systems and high profile, demanding IT projects. Primarily responsible for PeopleTools upgrade of Solution & HR, PeopleTools releases, WebLogic web server and Peop.... (This job is for - Analytical Skills Jobs in OH Dublin Administrator - (in Dublin, OH)) (Analyst: TroubleShooting Skills, Documentation, Analytical And Problem Solving Skills, Excellent Oral And Written Communication in Columbus, OH)

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