Documentation OITS Consultant (Jobs in Tallahassee, FL)   Requirement id 116596 Job title Consultant Job location in Tallahassee, FL Skills required Monitor Testing, Documentation, OITS, Open Date 10-May-2021 Close Date Job type Contract Duration 1 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Monitor Testing, Documentation, OITS, Description: Day-to-Day Tasks include, but not limited to: Provide computer support for breaking down and setting up computers, monitors, printers, phone etc... Documents work performed and resolution(s). Identify, analyze, and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides high level of customer service by providing status and information to the customer. Performs advanced troubleshooting to determine cause of problem. Installs, configures, and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches, and advanced technical support within specified time frame. Works with staff on issues outside their areas of responsibility as needed. Provides Tier I advanced support for other Technicians as needed or assigned. Oversees, coordinates, and/or participates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc. Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned. Provide facts to facilitate the teams decision-making process and to achieve the teams goals. Shares information and receives feedback from other OIT staff as appropriate. Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc. Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Preferred Qualifications: Associates or bachelors degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience. Typically has 1 to 2 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills. ADVANCED KNOWLEDGE OF MICROSOFT PRODUCTS, INCLUDING OPERATING SYSTEMS, OFFICE SUITE AND OUTLOOK IN A NETWORKED ENVIRONMENT. ADVANCED KNOWLEDGE OF COMPUTER SOFTWARE, HARDWARE, AND FIRMWARE RELATIVE TO PERSONAL COMPUTER, LOCAL AREA NETWORK/WIDE AREA NETWORK ENVIRONMENTS SKILLED AT INSTALLING AND PROVIDING TECHNICAL SUPPORT FOR SOFTWARE APPLICATIONS, OPERATING SYSTEMS AND PERSONAL COMPUTER HARDWARE ABILITY TO DO ADVANCED TROUBLESHOOTING ON VARIOUS MANUFACTURERS OF COMPUTERS ABILITY TO COMMUNICATE EFFECTIVELY BOTH VERBALLY AND IN WRITING ABILITY TO READ, UNDERSTAND, AND COMPLY WITH THE DEPARTMENTS POLICIES, PROCEDURES, GUIDELINES, AND PRACTICES RELATING TO DESKTOP STANDARDS.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 116596 while calling.   Other jobs in FL: Alachua (1), Ft Lauderdale (2), Ft Myers (2), Jacksonville (57), Lake Mary (1), Miami (4), Orlando (10), Saint Petersburg (3), South Florida (1), St Petersburg (1), Tallahassee (1), Tampa (26),         (Consultant: Monitor Testing, Documentation, OITS, in Tallahassee, FL)

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