Documentation Email Consultant (Jobs in Raleigh, NC)   Requirement id 151257 Job title Consultant Job location in Raleigh, NC Skills required Service Desk Management, MS Windows, Documentation, Email Open Date 14-Jan-2025 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Service Desk Management, MS Windows, Documentation, Email No of Submissions : 2 Start date : 01/20/2025 End Date : 06/30/2025 Submission deadline : 01/21/2025 Client Info : NCDIT Note: * Agency Interview Type:Webcam Interview Only * Hybrid Description : *****The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite. ***The equipment can be mailed. The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Service Desk Technician IIs provide consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other information technology based systems located throughout the state agencies and universities, as well as for private citizens. The Service Desk Tech II provides advanced technical support via phone, email, and tickets, working under general supervision of the Service Desk management team. Responsible for researching/analyzing issues/problems and soliciting relevant information from users to describe non-routine problems and resolving or escalating them to the next level. This position is critical in promoting a positive customer relationship and requires a high customer service orientation, strong interpersonal skills, and advanced troubleshooting skills to provide support to a diverse population. This position may be required to work weekends and holidays, as needed. Required Experience: - Excellent customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and complex tasks and document details into an IT Service Management application, using ITIL methodology. - Enhanced computer literacy is required. - Understanding of call center environment and Service Desk role. - Experience with ServiceNow is preferred. - HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred. - Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required. - Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, O365, desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications. - Ability to organize and follow more complex and/or detailed technical procedures. - Capable of analyzing and resolving routine problems based on existing documentation, training, and resources. - Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions. - Demonstrated sense of ownership, reliability, and urgency. - Ability to establish proactive relationships with customers, including providing education to customers as appropriate. Able to convey ideas on non-routine subjects clearly. - Proficient in translating technical issues into understandable terms for non-technical users. Minimum Education and Experience Requirements associate degree in computer information technology, computer technology Integration, networking technology, or related curriculum from an appropriately accredited institution; and 2-4 years of related work experience; or an equivalent combination of education and experience. Degrees must be from appropriately accredited institutions.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 151257 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3),    Service Desk Management job openings in other states Jobs List Service Desk Personnel -61292 Create date: 11-Aug-2023 Start date : 09/07/2023 End Date : 09/07/2024 Submission deadline : 08/25/2023 Client Info :TN DOT Note : Position Location : On Site Description : 1.Position Overview Requesting Manager Name: Zenaida Heslop, Rick Baird Request Date: Ph.... (This job is for - Jobs in TN Nashville Specialist - (in Nashville, TN)) Help Desk Support II - RQS 2018-11165 C Create date: 22-Oct-2019 start date:10/22/2019 submission deadline:10/25/2019 Description: Identity and Access Management Analyst The Governors Office of Information Technology Identity and Access Management (IAM) work unit is responsible for how users within an organization .... (This job is for - job Jobs in CO Denver Consultant - (in Denver, CO)) Project Manager - 12408 Create date: 26-Jul-2016 Description: Staff Augmentation for the Michigan Client Service Center (CSC). The State of Michigan (SOM) is looking for a vendor to provide a minimum of 25 total resources to augment the Michigan CSC. The CSC serves as the primary point of contact for the 50,000 SOM employees when they experience computer and other technology issues. .... (This job is for - Project Manager Jobs in MI Michigan Manager - (in Michigan, MI))     (Consultant: Service Desk Management, MS Windows, Documentation, Email in Raleigh, NC)

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