Documentation Administartion Skill Analyst (Jobs in Madison, WI)   Requirement id 150898 Job title Analyst Job location in Madison, WI Skills required Communication Skills, Analyze Data, Documentation, Administartion Skill Open Date 13-Dec-2024 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Communication Skills, Analyze Data, Documentation, Administartion Skill No of Submissions : 2 Start date : 01/27/2025 End Date : 06/30/2025 Submission deadline : 12/19/2024 4:00:00 PM Client Info : ETF Note: * Interview Process: MS Teams * Contract Duration: 6/30/2025, likely to extend. * Onsite or Remote? Candidates must be CURRENT WI residents. No relocation allowed. This position is primarily remote (within the state of WI) however, there may be assigned tasks that require in-office presence, should be minimal, possibly 2 days a month. * Project details: This position provides support for customer identity verification to confirm the authenticity of provided information and identity proofing by collecting and analyzing data to validate an identity. It will also provide backup support for Identity and Access Management (IAM) activities for ETF. Description : Security Analyst 2 - Referee PD: Under the general review of the IT Solution Center (ITSC) Supervisor, this position provides support forcustomer identity verification to confirm the authenticity of provided information and identity proofing by collecting and analyzing data to validate an identity. It will also provide backup support for Identity and Access Management (IAM) activities for ETF. This position will provide user assistancewith automated identity proofing systems and processes. Identity verification will use demographic and other information and software tools to validate documents such as passports and drivers licenses. If an identity cannot be verified, this position will analyze reason and informational codes from system transactions to determine if a user is fraudulent or to determine next steps for providing assistance. In situations where using the automated systems isnot feasible, this position will offer alternatives, including in-person meetings at ETF offices. This position along with other business partners across the agency will help to ensure all personal information and other data is safeguarded. This position will recommend process and service enhancements to address the business needs of identity proofing and verification. This position will need to be able meet directly with customers on-site in our Madison, WI offices so must reside in the Dane Countyarea. The IAM duties will include user provisioning, on-boarding and off-boarding processes, identity lifecycle and access management, user access changes, preparing documentation and reviews for audits, acts as the point of contact for audit issues, and consults with business units when implementing access level changes or implementation of new systems. The position will help ensure the quality and accuracy of user system access. Skills: • Excellent Communications skills: Ability to communicate with customers clearly and effectively over the phone, video calls, and in-person. • Ability to handle difficult situations calmly and empathize with customers. • Ability to analyze data and transaction codes within technical applications and dashboards. • Ability to ensure the accuracy of identity information provided by customers by cross-checking against relevant databases and records. • Attention to detail: Ensure accuracy when recording and updating system information and documentation. • Knowledge on concepts of authentication, authorization, and multi-factor authentication. • Understanding of agency audit and compliance requirements. • Ability to provide user administration in a Windows environment using tools such as Entra ID, Active Directory, and MS Authenticator. (Preferred Skill) • Experience in a role verifying individual identities using identity proofing tools and software. • Experience detecting and investigating fraud associated with attempting to gain system access for malicious purposes i.e. document manipulation, identity theft   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 150898 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Communication Skills job openings in Madison, WI Jobs List DWD ITSC Help Desk II - 149943 Create date: 15-Oct-2025 Start date : 11/10/2025 End Date : 06/30/2026 Submission deadline : 10/22/2025 4:00:00 PM Client Info : DWD Note: * Interview Process: Teams with camera on. * PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidates bid in order to accept an .... 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