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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
EHR IT Management Service Management Tool Analyst
(Jobs in Bismark, ND)
 
Requirement id 151328
Job title Analyst
Job location in Bismark, ND
Skills required EHR, Testing Skills, Management Skills, IT Management Service Management Tool
Open Date 16-Jan-2025
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Analyst: EHR, Testing Skills, Management Skills, IT Management Service Management Tool

No of Submissions : 2

Start date : 02/24/2025

End Date : At least 6 Months from projected start date

Submission deadline : 1/22/2025 3:00:00 PM

Client Info : ITS

Note:

* Interview Process: Virtual Teams

* Duration of the Contract: Minimum 6 months with strong likelihood of extending if candidate is successful in the role

* Onsite or Remote? 100% remote. Equipment will be provided by the state.

Description :


The State of North Dakota, Information Technology Department, is looking to contract with an
established, experienced IT Professional, with current and progressive work experience in the
following job roles and roles /responsibilities. The contractor will assist in meeting the increased
demand and workload in the Department of Health and Human Services application -
myAvatar.
Current and progressive work experience in the following technology is required:
• Provide application and end user support, application maintenance, and vendor liaison
activities for primary IT applications used by Behavioral Health. These applications
include but are not limited to myAvatar, myAvatar NX, Order Connect, Bells AI,
myHealth Pointe, Harvest Labs, CareWare, and other interfaced systems.
• Monitor end user support tickets received through the state ServiceNow system.
• Troubleshoot, document, and respond to IT application related end user requests for
assistance within appropriate timeframe to resolve any issues and ensure applications
are working properly.
• Research and or escalate more difficult inquiries or system bugs to Vendor and work
with staff and or application vendor to resolve escalated issues.
• Communicate progress, changes, and status of requests with appropriate departments
and supervisor to maintain understanding of timeline and availability of new functionality.
• Develop documentation and provide training to educate users on new features or
enhancements.
• Maintain dictionary values, configuration changes, and update registry and security
settings.
• Assist with testing of application changes, enhancements, and upgrades.
• Complete system testing of application upgrades and enhancements to ensure
applications continue to function as expected. Afterhours testing assistance will be
required once a month on a fixed schedule.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 151328 while calling.
 
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(Analyst: EHR, Testing Skills, Management Skills, IT Management Service Management Tool in Bismark, ND)
     
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