EPIC Security Service Desk ASAP Analyst (Jobs in Raleigh, NC)   Requirement id 153682 Job title Analyst Job location in Raleigh, NC Skills required Epic Module, EPIC, EHR Design, Security Service Desk ASAP Open Date 03-Jun-2025 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Epic Module, EPIC, EHR Design, Security Service Desk ASAP Start date : 06/23/2025 End Date : 06/22/2026 Submission deadline : 06/09/2025 Client Info : NCDHHS-AM Note: * Agency Interview Type : Webcam Interview Only * Remote Description : The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction. Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care Key Responsibilities Provide support for Epic applications, workflows, access, printing, and integration issues. Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems. Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems. Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities. Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting. Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs). Assist with Epic user account provisioning, role changes, template assignments, and security access requests. Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs). Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support. Maintain documentation, knowledge base articles, and standard operating procedures. Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques. Support change management and scheduled downtime communications as needed. Ensure adherence to HIPAA, security, and IT governance policies in all technical activities. Escalate critical issues and downtime events according to established protocols.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 153682 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3),    Epic Module job openings in other states Jobs List DMH - System Administrator 3 / SA3 (714471) Create date: 05-Jul-2023 Start date :08/07/2023 End Date :06/30/2024 Submission deadline :07/10/2023 Client Info :DMH Description : ------------------------------------------------------ This position is contract to hire - DO NOT submit anyone unwilling to become FTE This position is for an Epic Application A.... (This job is for - job Jobs in OH Columbus Administrator - (in Columbus, OH)) Epic Resolute / PB Build Consultant - J-10-838-566 Create date: 25-Oct-2013 EPIC RESOLUTE PB (Professional Billing) Dallas, TX 6-12 months Experienced revenue cycle manager with proven leadership results to temporarily manage the billing office, while optimizing EPIC billing system set-up and use. Requirements: 5 years professional billing management experience EPIC PB/Resolute Bil.... (This job is for - Jobs in TX DALLAS Consultant - (in Dallas, TX)) Epic Certified ClinDoc Specialist - J-10-671-289 Create date: 18-May-2012 [**Note : Dead Line : 05/23/2012**] [Note : Start Date : 05-14-2012 End Date : 12-31-2012] Description : Your IT skills are needed just about anywhere. But is it where you want to go? Imagine working for one of the nations most respected companies. Making a strategic contribution. Receiving the rewar.... (This job is for - job Jobs in FL JACKSONVILLE Specialist - (in Jacksonville, FL))     (Analyst: Epic Module, EPIC, EHR Design, Security Service Desk ASAP in Raleigh, NC)

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