EPIC Clinic Management Consultant (Jobs in Raleigh, NC)   Requirement id 153684 Job title Consultant Job location in Raleigh, NC Skills required Bachelor Degree In IT Related Field, EPIC, Service Now Administrator, Clinic Management Open Date 03-Jun-2025 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Bachelor Degree In IT Related Field, EPIC, Service Now Administrator, Clinic Management Start date : 06/23/2025 End Date : 06/22/2026 Submission deadline : 06/10/2025 Client Info : NCDHHS-AM Note: * Agency Interview Type : Webcam Interview Only * Hybrid Description : Position Summary The EHR Helpdesk Shift Lead serves as the senior technical lead and subject matter expert for Epic-related support activities within the centralized IT Helpdesk. This role provides expert-level troubleshooting, guides lower-tier analysts, and ensures effective support coverage during their assigned shift. The Shift Lead plays a critical role in ensuring incident resolution, operational excellence, and alignment of support activities with clinical and business objectives across 13 state-operated healthcare facilities. Key Responsibilities Serve as the highest escalation point for complex Epic-related incidents, service requests, and troubleshooting. Provide expert-level support for Epic applications, including issue triage, resolution, and coordination with application analysts and vendors. Lead support staff during assigned shifts, offering guidance, coaching, and performance oversight. Monitor and prioritize ServiceNow ticket queues to ensure service level agreements (SLAs) are met. Coordinate with clinical informatics, application teams, and infrastructure services to address cross-functional issues. Oversee helpdesk operations during shift, including workload distribution, shift reporting, and escalation handling. Assist in planning and supporting Epic go-lives, system upgrades, and Technical Dress Rehearsals (TDRs). Develop and maintain technical documentation, workflows, and knowledge base content. Train and mentor helpdesk team members, ensuring adherence to support standards and customer service best practices. Report critical incidents, risks, and patterns to leadership for further review and resolution.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 153684 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Bachelor Degree In IT Related Field job openings in Raleigh, NC Jobs List EHR Helpdesk 2nd Shift Lead (764744) Create date: 04-Jun-2025 Start date : 06/23/2025 End Date : 06/22/2026 Submission deadline : 06/09/2025 Client Info : NCDHHS-AM Note: * Agency Interview Type : Webcam Interview Only * Hybrid Description : Position Summary The EHR Helpdesk Shift Lead serves as the senior tech.... (This job is for - job Jobs in NC Raleigh Consultant - (in Raleigh, NC)) MEIS System Program Director (735791) Create date: 09-May-2024 Hybrid No of Submissions : 1 start date :05/28/2024 End date :05/27/2025 submission deadline : 05/15/2024 client info :NCDHHS-PH Description : We are seeking a highly skilled and experienced Medical Examiner Information Syste.... 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