EPIC ASAP Service Desk Analyst (Jobs in Raleigh, NC)   Requirement id 153685 Job title Analyst Job location in Raleigh, NC Skills required EPIC, Technical Support, ASAP, Service Desk Open Date 03-Jun-2025 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: EPIC, Technical Support, ASAP, Service Desk Start date : 06/23/2025 End Date : 06/22/2026 Submission deadline : 06/09/2025 Client Info : NCDHHS-AM Note: * Agency Interview Type : Webcam Interview Only * Remote Description : The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction. Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care Key Responsibilities Provide support for Epic applications, workflows, access, printing, and integration issues. Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems. Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems. Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities. Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting. Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs). Assist with Epic user account provisioning, role changes, template assignments, and security access requests. Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs). Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support. Maintain documentation, knowledge base articles, and standard operating procedures. Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques. Support change management and scheduled downtime communications as needed. Ensure adherence to HIPAA, security, and IT governance policies in all technical activities. Escalate critical issues and downtime events according to established protocols.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 153685 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), EPIC job openings in Raleigh, NC Jobs List EHR Helpdesk Analyst 1st Shift (764879) Create date: 03-Jun-2025 Start date : 06/23/2025 End Date : 06/22/2026 Submission deadline : 06/09/2025 Client Info : NCDHHS-AM Note: * Agency Interview Type : Webcam Interview Only * Remote Description : The EHR Helpdesk Analyst provides advanced technical support for the Epic electro.... (This job is for - EPICEHR Jobs in NC Raleigh Analyst - (in Raleigh, NC)) EHR Helpdesk 3rd Shift Lead (764745) Create date: 03-Jun-2025 Start date : 06/23/2025 End Date : 06/22/2026 Submission deadline : 06/10/2025 Client Info : NCDHHS-AM Note: * Agency Interview Type : Webcam Interview Only * Hybrid Description : Position Summary The EHR Helpdesk Shift Lead serves as the senior tech.... (This job is for - EPIC Jobs in NC Raleigh Consultant - (in Raleigh, NC)) EHR Helpdesk Analyst 3rd Shift (764888) Create date: 03-Jun-2025 Start date : 06/23/2025 End Date : 06/22/2026 Submission deadline : 06/09/2025 Client Info : NCDHHS-AM Note: * Agency Interview Type : Webcam Interview Only * Remote Description : The EHR Helpdesk Analyst provides advanced technical support for the Epic electro.... (This job is for - EPIC Jobs in NC Raleigh Analyst - (in Raleigh, NC)) Specialist- Sr(Epic Principal Trainer) (762480) Create date: 25-Apr-2025 Start Date : 5/5/2025 End Date : 05/04/2026 Submission Deadline : 05/01/2025 Client Info : NCDHHS-AM Note: * Worksite Address: Remote/Raleigh/Durham, NC Description : Experienced Epic-credentialed Principal Trainer (PT) needed for clinical end user, super use.... (This job is for - EPIC EHR Jobs in NC Raleigh Specialist - (in Raleigh, NC)) DHHS Specialist- Junior (759161) Create date: 06-Mar-2025 No of Submissions : 1 Start date : 03/17/2025 End Date : 12/22/2025 Submission deadline : 03/12/2025 Client Info : NCDHHS Note: * Agency Interview Type : Webcam Interview Only * Remote Description : (This job is for - EPIC TED Jobs in NC Raleigh Specialist - (in Raleigh, NC))    EPIC job openings in other states Jobs List EPIC Deliverables Project 2024 - 62625 Create date: 29-Apr-2024 No of Submissions : 1 start date : 07/01/2024 End date :12/31/2024 submission deadline : 05/29/2024 client info : TN DOT Description : EPIC (Empowering People, Influencing Culture) is building an organization that will provide more op.... (This job is for - EPIC Jobs in TN Nashville Consultant - (in Nashville, TN)) Epic Certified Cupid Analyst - 108858 - SP Create date: 08-Sep-2022 start date:9/26/2022 End date: 01/26/2023 submission deadline: 9/15/2022 client info : University of MS Medical Center Note: * Remote with occasional travel within MS. Must work during the day. No background check required. See attached job description. .... (This job is for - EPIC Support Jobs in MS Jackson Analyst - (in Jackson, MS)) Data Warehouse Developer - 72363 Create date: 25-Feb-2021 Note: Contract-to-hire remote position, as long as candidates are okay working East Coast hours, may be asked to travel onsite once or twice a year Candidates must have experience with Epic and Caboodle, no flexibility on this Candidate must be our W2 Employee. We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens. EPICSQL Jobs in MA QUINCY Developer - (in Quincy, MA)) Solutions Architect - 58929 Create date: 04-Feb-2020 Job Description : Job Summary The solution architect is responsible for conducting architecture trade-off analyses and recommendations based on functional and non-functional requirements, as well as designing and documenting appropriate and affordable solutions within established methodologies, procedures, and gui.... (This job is for - EPIC Jobs in CA PaloAlto Architect - (in Palo Alto, CA)) Java Developer Create date: 17-Sep-2019 Description: Required Skills: Live Java small program over the client interview. Hence basic programing skills is a must. EPIC knowledge Must and needed for this role. Agile Experience: Required Usage of SoapUI pro tool : Required Groovy scripting : Required Soap/Rest Services experie.... (This job is for - Java EPIC Jobs in CA Pleasanton Developer - (in Pleasanton, CA))    EPIC job openings in NC Jobs List Technical Specialist- Senior (760321) Create date: 21-Mar-2025 Start date : 03/31/2025 End Date : 08/21/2025 Submission deadline : 03/28/2025 Client Info : NCDHHS-AM Note: * Agency Interview Type : Webcam Interview Only * Hybrid Description : ONLY CANDIDATES WITH COGITO FUNDAMENTALS AND ACCESS DATA MODEL CERTIFICATION EHR EPIC Jobs in NC Durham Specialist - (in Durham, NC)) Specialist- Jr (Epic Principal Trainer) (728752) Create date: 08-Feb-2024 Hybrid Start date :02/05/2024 End Date : 02/03/2025 Submission deadline : 02/09/2024 Client Info : NCDHHS-AM Description : ------------------------------------------------------ Experienced Epic-credentialed Principal Trainers (PTs) needed for clinical and revenue cycle end user, supe.... (This job is for - EPIC Jobs in NC Durham Specialist - (in Durham, NC)) Specialist- Sr(Epic Principal Trainer) (716343) Create date: 04-Aug-2023 Hybrid Start date :08/01/2023 End Date :07/31/2024 Submission deadline :08/03/2023 Client Info :NCDHHS-AM Description : ------------------------------------------------------ Experienced Epic-credentialed Principal Trainer (PT) needed for clinical end user, super user, and train-the-t.... (This job is for - EPIC IT Experience Jobs in NC Durham Specialist - (in Durham, NC)) Project Manager- Expert (Epic Training Manager) (716323) Create date: 04-Aug-2023 Hybrid Start date :08/01/2023 End Date :07/31/2024 Submission deadline :08/03/2023 Client Info :NCDHHS-AM Description : ------------------------------------------------------ The Training Manager is responsible for: - Serve as a lead for a team of 5 Epic Principal Trainers for cl.... (This job is for - EPIC IT Experience Jobs in NC Durham Manager - (in Durham, NC)) Technical Specialist- Senior (713999) Create date: 11-Jul-2023 Hybrid Start date :07/17/2023 End Date :07/16/2024 Submission deadline :07/21/2023 Client Info :NCDHHS-AM Description : ------------------------------------------------------ ONLY CANDIDATES WITH COGITO FUNDAMENTALS AND CLINICAL DATA MODEL CERTIFICATION EHR EXPERIENCE WILL BE CONSIDER.... (This job is for - EPIC Jobs in NC Durham Developer - (in Durham, NC)) (Analyst: EPIC, Technical Support, ASAP, Service Desk in Raleigh, NC)

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