Email Responsible For Access Security IT Support And Logistics Specialist Technical   Requirement id 99905 Job title Consultant Job location in Richmond, VA Skills required Trouble Shooting PC, Email, ESCALATE Training, Responsible For Access Security IT Suppo Open Date 05-Nov-2019 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type Face to Face interview Apply    Email Recruiter: coolsoft Job Description Consultant: Trouble Shooting PC, Email, ESCALATE Training, Responsible For Access Security IT Suppo Start Date : 11/18/2019 End Date :11/09/2020 Submission Dead Line :11/11/2019 Client Info :City of Richmond Description : Pls submit candidates that currently reside in Richmond only! The City of Richmonds Department of Information Technology is seeking an experienced professional to serve as a staffer for our Help Desk. Position requires at least one to three years of documented computer management skills in an enterprise environment. Strong analytical, interpersonal, verbal/written communication and organizational skills are also essential. The IT Technical Support/Help Desk team member will triage customer IT issues or requests and assign work tickets to 2nd Tier Field Services and Tier 3 Services support teams. The IT Technical Support/Help Desk team member serves as a 1st tier technical support and liaison for internal business units for all City of Richmond computer systems and solutions related technical issues and/or requests. This includes, but is not limited to, customer technical support calls, software troubleshooting, user & badge database data updates, check printing, incident follow-up, incident escalation and small project management. This position will be in an On-Call rotation within the department, and must be available for off-hour and weekend support. Key Job Elements include; the processing of incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues. Record and maintain accurate incident and change records, Respond physically to trouble situations within City Hall and conduct troubleshooting as may be required, Conduct routine walk-throughs of Call Center, correcting both appearance and functional imperfections, City of Richmond vendors and guests, as may become necessary, Contribute suggestions for improvements in the quality, integrity, and efficiency of operations regularly. Microsoft Office (MS) suite and MS Operating Systems experience essential; assure that the DITs philosophy: quality services to clients; development, growth, involvement and recognition of employees; sound economic principles; and an environment which is conducive to innovation, positive thinking and expansion - is considered in carrying out the duties and responsibilities of this position. • Troubleshoot systems software and address basic incident requests. • Respond and follow up on technical help tickets submitted via phone, email, and walk-ups • Escalate and follow-up on urgent incidents with department managers. • Provide IT support for Windows, Microsoft Office, and a variety of other applications used internally • Independently investigate and implement solutions to technical issues • Identify recurring technical issues and propose solutions to address the root of the problems • Experience installing and configuring Windows OS, networked and local printers, and business applications • Windows 10 administration and bug fixing in an Active Directory environment • Excellent problem solving skills in Microsoft Office applications • Basic TCP/IP networking concepts • Audio/Visual setup and support • Experience with IT support ticketing systems • Write process and incident resolution documentation • Contribute articles and documentation to department Knowledge Base • Remote into customer sites using screen sharing software to troubleshoot system failures to resolve system issues and/or train customers. Experience: • Customer Service: 3 to 5 years • Microsoft Suite: 3 to 5 years Education: • High school or equivalent (Required)   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 99905 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14), Trouble Shooting PC job openings in Richmond, VA Jobs List DGS - Technical Support Analyst 3 - (747385) Create date: 09-Oct-2024 No of Submissions : 2 Start date : 10/28/2024 End Date : 10/31/2025 Submission deadline : 10/15/2024 Client Info : DGS Note: * Agency Interview Type : Web Cam Interview Only * Onsite * IMPORTANT: This is an ON SITE position, physically located at DCLS 600 N 5th.... (This job is for - Help DeskDNS Jobs in VA Richmond Analyst - (in Richmond, VA)) VITA IT Support Specialist III/ GOV'S Office (733536) Create date: 10-Apr-2024 Onsite Start date :05/01/2024 End Date : 04/30/2025 Submission deadline : 4/12/2024 Client Info : VITA Description : ------------------------------------------------------ **Local Richmond, VA candidates ONLY **ALL interviews are conducted ONSITE **Candidates will work ONSIT.... (This job is for - job Jobs in VA Richmond Specialist - (in Richmond, VA)) VDOT AV/Desktop Tech Support Analyst 4 (723764) Create date: 01-Dec-2023 Hybrid Start date :11/20/2023 End Date :06/30/2024 Submission deadline : 12/5/2023 Client Info : VDOT Description : ------------------------------------------------------ *candidate will be required to work some ONSITE daily M-F 8-5pm, NO exceptions *local Richmond, VA candidates.... (This job is for - MS Office Jobs in VA Richmond Analyst - (in Richmond, VA)) DGS Technical Support Analyst 2 (712633) Create date: 07-Jun-2023 Onsite Start date :06/26/2023 End Date :12/11/2023 Submission deadline :6/9/2023 Client Info :DGS Description : ------------------------------------------------------ IMPORTANT: This is an ON SITE position, physically located at DCLS 600 N 5th Street. Parking is NOT provided for contr.... (This job is for - Help DeskNetwork Jobs in VA Richmond Analyst - (in Richmond, VA)) DGS Technical Support Analyst 2 (710504) Create date: 04-May-2023 Onsite Start date :05/30/2023 End Date :12/11/2023 Submission deadline :5/9/2023 Client Info :DGS Description : ------------------------------------------------------ IMPORTANT: This is an ON SITE position, physically located at DCLS 600 N 5th Street. Parking is NOT provided for contr.... (This job is for - VLAN Jobs in VA Richmond Analyst - (in Richmond, VA))    Trouble Shooting PC job openings in other states Jobs List Desktop Support IV - 144069 Create date: 26-Jun-2025 Start date : 07/01/2025 End Date : 06/30/2026 Submission deadline : 7/3/2025 4:00:00 PM Client Info : DOC Note: * Interview Process: In-person interview required. * Duration: 6-30-26 with extensions possible * On-site or Remote? Candidate MUST be a WI resident or wi.... (This job is for - Imaging Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV - 143125 Create date: 28-May-2025 Start date : 07/01/2025 End Date : 06/30/2026 Submission deadline : 6/4/2025 4:00:00 PM Client Info : DOC Note: * Interview Process: In-person interview required. * Duration: 6-30-26 with extensions possible * On-site or Remote? Candidate MUST be a WI resident or wi.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support III - 142729 Create date: 13-May-2025 Start date : 06/09/2025 End Date : 06/30/2025 Submission deadline : 5/20/2025 4:00:00 PM Client Info : DHS Note: * Interview Process: TEAMS virtual interview (video required) for initial interview. In-person interviews may decide the selected candidate. * Duration of the Contra.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Programmer 6 - 142286 Create date: 06-May-2025 Start date : 06/02/2025 End Date : At least 1 Years from projected start date Submission deadline : 5/12/2025 10:00:00 AM Client Info : MDOT Note: * Interview Process: Virtual Interview via MS Teams. A screenshot photo of candidate will be required for any interviews as well as a vendor p.... (This job is for - job Jobs in MI Lansing TeamLead - (in Lansing, MI)) ID-SBOE - End User Technical Support (756977) Create date: 03-Mar-2025 No of Submissions : 2 Start date : 03/03/2025 End Date : 06/13/2025 Submission deadline : 03/07/2025 Client Info : Idaho Office of State Board of Education Note: * Agency Interview Type : In Person * Onsite Description : IMPORTANT NOTES: .... (This job is for - job Jobs in ID Boise Consultant - (in Boise, ID))    Trouble Shooting PC job openings in VA Jobs List VDH Technical Support Analyst 4 (767255) Create date: 09-Jul-2025 Start date : 07/21/2025 End Date : 06/30/2026 Submission deadline : 7/14/2025 Client Info : VDH Note: * Agency Interview Type : In Person Only * Hybrid Description : Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer periph.... (This job is for - job Jobs in VA PETERSBURG Analyst - (in Petersburg, VA)) ABC - Operations Support Analyst (752390) Create date: 10-Dec-2024 No of Submissions : 2 Start date : 01/13/2025 End Date : 06/30/2025 Submission deadline : 12/13/2024 Client Info : ABC Note: * Agency Interview Type : In Person Only * Hybrid Description : **There IS available parking at this facility for contr.... (This job is for - job Jobs in VA Mechanicsville Analyst - (in Mechanicsville, VA)) NSU - IT Help Desk Tier II(694190) Create date: 27-Sep-2022 Start date :10/10/2022 End Date :05/15/2023 Submission deadline :9/29/2022 Client Info :NSU Description : This role is 100% ON SITE from Day One. Pls make sure your candidate is aware and agrees to this. Parking: Parking is NOT provided for contractors and there is a monthly fee. M.... (This job is for - job Jobs in VA Norfolk Consultant - (in Norfolk, VA)) VDOT Infra Solutions Architect 4 - Fairfax, VA (613490) Create date: 29-Oct-2019 start date:11/12/2019 End date:06/30/2020 submission deadline:11/7/2019 client info :VDOT Description: *candidates local to the Fairfax, VA area strongly preferred *Manager MAY choose to conduct initial phone interviews for some out-of-state candidates (it .... (This job is for - Server Jobs in VA FAIRFAX Architect - (in FAIRFAX, VA)) AV Engineer - J-11-163-089 Create date: 22-Sep-2016 Start Date : 10/01/2016 End Date : 04/30/2017 Submission Deadline : 09/28/2016 Description : Will be responsible for at minimum 3 years of experience in the following: Troubleshooting Training (of customers and other support people) Maintenance/upgrades Escalated customer support of th.... (This job is for - job Jobs in VA ARLINGTON Engineer - (in ARLINGTON, VA)) (Consultant: Trouble Shooting PC, Email, ESCALATE Training, Responsible For Access Security IT Suppo in Richmond, VA)

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