End User Documentation Adaptability EXCELLENT ORGANIZATIONAL AND FOLLOW UP SKILLS D   Requirement id 101745 Job title Consultant Job location in Hersheypark, PA Skills required Excellent Communication Skills, Written And Oral Communication Skills, End User Documentation, Adaptability EXCELLENT ORGANIZATIONAL AN Open Date 06-Jan-2020 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Excellent Communication Skills, Written And Oral Communication Skills, End User Documentation, Adaptability EXCELLENT ORGANIZATIONAL AN start date: 01/27/2020 End date: 06/30/2020 submission deadline: 01/9/2020 client info : PennDOT Description: ***Client would prefer candidates local to the Harrisburg, PA Area.*** ***This requisitions PO is funded through 9/30/20, so use that date in the RTR.*** ***This requisition requires onsite in-person first round interviews only.*** ***Do not resubmit candidates from previously released req #s: 607948 & 615447*** The PM Network Operator will provide first line technical support to employees and business partners calling the Infrastructure and Economic Development (IED) Delivery Centers IT Service Desk outside of regular business hours. Per the agency the work schedule is- Every other Sat. & Sun. 5:30 AM – 5:30 PM Wed. & Thurs. 5:30 PM – 5:30 AM ***FYI the predecessor would regularly work 38 hours a week (in VectorVMS Sunday - Saturday is considered a work week). Obviously there were instances in which the individual worked over that amount and below that amount.*** This position requires a technical individual with a customer-service-minded approach to dealing with others. The individual will work closely with the PM Engineers, but must also be able to work independently, multitask by prioritizing and managing their own workload, and able to ensure prompt service and end-user issue resolution. The PM Network Operator provides Service Desk Level 1 Support by performing the skills listed below. Role Description: End-user Support • Provides technical assistance, support, and advice to technical and non-technical end-users calling for support of their IT hardware or software assets or needs. • Creates and escalates Remedy trouble tickets to PM Engineers, tier two ITSD staff, and/or third-party service providers to ensure the quick resolution of IT issues. • Works with PM Engineers, IED staff and contracted personnel, and/or third-party providers as needed. • Researches and updates reference publications and diagnostic aids to seek information necessary to resolve end-user issues as needed. • Follows IT Service Desk procedures and Network Operator run books and makes recommendations when improvements are needed. • Promptly and properly escalates high priority issues. Monitoring & Maintenance • Actively monitors the status of the IED network and attached assets using established tools and promptly initiates appropriate actions. • Actively monitors logs to ensure the successful completion of scheduled tasks. • Actively monitors the Remedy ticket queue. • Responds to outages and system failures using established escalation processes. • Monitors the network operator inbox for any event messages and initiates action as needed. • Monitors Server Farm building access. • Proactively identifies and resolves problems. Communication • Acts as the primary information technology contact for all IED employees and business partners outside of regular business hours. • Monitors the developer hotline during coverage hours. • Issues network status updates using established procedures. • Follows quality standards and displays strong customer service skills. Routine Tasks • Participates in account administration, including password resets, restores, and account moves via established Enterprise systems and operating procedures. • Assists the daytime network operators with outstanding tasks. • Updates network operator documentation and run books. • Participates in disaster recovery. • Completes assigned tasks. Required Skills: • Possesses excellent communication skills; both written and spoken • Ability to be clearly understood and has excellent phone   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 101745 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33),    Excellent Communication Skills job openings in other states Jobs List Mainframe Operator Level 1 Incident Manager - 459 Create date: 19-Mar-2025 Start Date : 4/21/2025 End Date : minimum 9 months from start date Submission Deadline : 03/28/2025 Description : Mainframe Operator. Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology. Quickly create, escalate, triage and track customer t.... 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(This job is for - job Jobs in WI Madison Analyst - (in Madison, WI))    Excellent Communication Skills job openings in PA Jobs List PennDOT-PS3 A4SC3(Network Operator (Fri.-Sun) Create date: 24-Jun-2022 Start Date : 07/25/2022 End Date : 06/30/2023 Submission Deadline : 07/10/2022 Client Info : PennDOT Description : ***Client would prefer candidates local to the Harrisburg, PA Area.*** ***Regards to the RTR end date please enter 6/30/23.*** .... (This job is for - Troubleshoot Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA)) (Consultant: Excellent Communication Skills, Written And Oral Communication Skills, End User Documentation, Adaptability EXCELLENT ORGANIZATIONAL AN in Hersheypark, PA)

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