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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Grammar Adobe Product Suites Organizational Skills Specialist
(Jobs in Raleigh,
 
Requirement id 152326
Job title Specialist
Job location in Raleigh, NC
Skills required Interpret Regulations, Grammar, Microsoft Suite, Adobe Product Suites Organizational Skil
Open Date 12-Mar-2025
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Specialist: Interpret Regulations, Grammar, Microsoft Suite, Adobe Product Suites Organizational Skil

No of Submissions : 2

Start date : 03/12/2025

End Date : 03/12/2026

Submission deadline : 03/13/2025

Client Info : NCDIT

Note:

* Agency Interview Type : Webcam Interview Only

* Remote

Description :

Summary:

We are seeking a NC HIEA Service Support Analyst – Provider Relations to serve as a key point of contact for healthcare providers, ensuring smooth onboarding, issue resolution, and ongoing support for NC HealthConnex services. This role requires a blend of health industry technical knowledge, provider engagement, and customer service experience to enhance user experience and maximize participation in NC HealthConnex. This position will focus on supporting NC HealthConnex participants that provide medical services to NC Medicaid beneficiaries.



Key Responsibilities:

· Serve as the first point of contact for healthcare providers regarding questions about their connection to NC HealthConnex.

· Assist in the onboarding and enrollment of new provider organizations, ensuring successful integration with the health information exchange.

· Investigate provider-reported issues related to system access, connectivity, and interoperability.

· Collaborate with internal teams to escalate and resolve complex issues efficiently.

· Provide guidance to providers on NC HealthConnex functionality, best practices, and compliance requirements.

· Maintain and update support documentation.

· Monitor and track support requests, ensuring timely responses and resolutions.

· Identify trends and recurring provider issues, recommending process improvements or system enhancements.

· Support provider outreach and engagement initiatives to increase HIE adoption and utilization.



Qualifications and Experience

· Bachelors degree in Healthcare Administration, Health Informatics, IT, or a related field (or equivalent experience).

· 1-3+ years of experience in a support, provider relations, or customer service role within healthcare, HIEs, or health IT.

· Familiarity with EHR systems and interoperability standards.

· Strong troubleshooting and problem-solving skills.

· Excellent communication and interpersonal skills to engage with healthcare providers and stakeholders.

· Ability to work independently, prioritize tasks, and manage multiple support tickets effectively.

· Experience with helpdesk/CRM/ticketing systems (e.g., ServiceNow, Jira, Salesforce) is a plus

· Knowledge of HIPAA, data privacy regulations, and healthcare compliance requirements.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 152326 while calling.
 
Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3),
 
 
 
 
(Specialist: Interpret Regulations, Grammar, Microsoft Suite, Adobe Product Suites Organizational Skil in Raleigh, NC)
   
 
     
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