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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
CRM Consultant
(Jobs in Raleigh, NE)
 
Requirement id 158601
Job title Consultant
Job location in Raleigh, NE
Skills required CRM, Excellent Analytical And Problem Solving Skills, Customer Service,
Open Date 06-Jul-2026
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: CRM, Excellent Analytical And Problem Solving Skills, Customer Service,

Start Date:07/01/2026
End Date:06/30/2027

Submission Deadline:07/07/2026

Client:NCDIT-HIEA

Note:


• Develops and maintains relationships with rural health care customers, delivery teams, stakeholder organizations, and other team members to deliver requirements of the HIE Act

o Duties may include responding to phone and email inquiries; initial outreach to potential participants scheduling and attending calls/meetings/appointments

o planning and hosting monthly and/or quarterly educational webinars, assisting or managing work groups.

o Initiating and maintaining relationships with trade association key personnel.

• Lead ongoing quality improvement initiatives through proactive and reactive provider engagement.

o Duties may include scheduling and/or traveling to participant sites for relationship development, information gathering, and onsite training.

o Taking notes and preparing reports and overviews of the experience for executive review.

o Work with a planning team to develop implementation strategies based on participant feedback.

• Review metrics to identify actionable data for participant engagement opportunities.

o Duties include identifying log in activity across services.

o Engage super users to collect feedback for service growth opportunities.

o Identify outliers within the data and provide findings to technical subject matter experts for review.

• Lead customer outreach and engagement activities, including seeking out, participating in, and presenting at industry networking events; requesting meetings with health care organization executives and their staff to explain and demonstrate available HIE services and programs, including value added benefits of participation for various health care provider types.

o Duties include tracking industry conferences, writing abstracts for conference presentations, planning presentations with stakeholders and traveling to industry conferences to attend and/or present;

o Designs and conducts surveys to gather feedback from participating providers

o Reviews surveys and other metrics reports and takes action to engage and support participating providers

• Lead and direct end user training initiatives tailored to specific customer needs, by explaining how health care organizations can effectively manage their patient population and reduce overall healthcare costs through adoption and utilization of NC HealthConnex into clinical workflow

o Subject matter expert on NC HealthConnex services to deliver high quality trainings

o Leads the development of training materials in coordination with other members of the team; delivers training to participants either virtually or in person HR 412

• Meets recruitment goals with the health care provider community for rural NC HealthConnex participation.

o Duties include reviewing opportunities to proactively reach out to health care providers (team members areassigned specific provider types and geographic regions as areas of focus) to encourage onboarding or to promote HIE services.

o Sets annual goals for adoption and utilization.

• Coordinate with and support other NC HIEA team members as it relates to program administration, provider engagement and retention and development of outreach materials related to new services.

o Duties include supporting specific workstreams/special projects with attending meetings, providing notes from meetings, knowledge transfer and information sharing across the team, representing the providers interests.

o Maintains documentation such as user guide updates, updating participating entities, and other reports as assigned.

• Enhances department and organization reputation by accepting ownershi
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 158601 while calling.
 
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(Consultant: CRM, Excellent Analytical And Problem Solving Skills, Customer Service, in Raleigh, NE)
     
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